Battery backup order - all went well!
I ordered a replacement battery for my defiant bike. It was easy to order, shipped quickly & I was able to get the battery before Christmas. It was a pleasure dealing with you.
customer
Was this helpful?
Electricbyke.com
3.750 reviews
Last reviewed: Dec 25, 2025Do you agree with Electricbyke.com's TrustScore? Voice your opinion today and hear what 86 customers have already said.
electricbyke.comMember since Mar 2026
Electricbyke.com is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.7 out of 5 stars. Last reviewed December 25, 2025.
Customer Reviews
Write a ReviewFilter:
50 reviews
Good people
Good people
FREDERICK Mario Witt
Was this helpful?
Advertised item non functional
Sent out an advertised item to do a specific task (a key to unlock my battery) and the key is not compatible.
Mr.
Was this helpful?
I like the speedy support with great…
I like the speedy support with great customer service. I recommend anyone in need of bike parts.
Antoinette M. Brown
Was this helpful?
They are professional and prompt
They are professional and prompt. They answered my concerns in a very timely manner. They're a great company to do business with.
Consuella Butler
Was this helpful?
Love this bike
Love this bike. Other than FedEx delivering it to the wrong address everything is great.
Dorothy Barnes
Was this helpful?
Displeased
I was truly excited waiting for my battery to come in I purchased a nakto battery for my camel e-bike but I received a battery which is universal to my bike but it was not the manufacturer's battery it just says battery I purchased was for the nakto instead I got a generic brand battery was displeased.My purchase was for $289.00. for the Nakto brand battery. Instead I received a generic brand.
Sandra Knowlton
Was this helpful?
I placed my order 9 days ago and it…
I placed my order 9 days ago and it still has not shipped.
customer
Was this helpful?
Awesome service all aces!!!
Package arrived quick and just as advertised. Loving the bike gets me to work and back with no issues. I also loved the little care package that was sent a few days later. Keep up the good work. I'll gladly recommend you to friends@
Matthew Landis
Was this helpful?
I had trouble finding the right battery…
In the past I had trouble finding the right battery replacement for my e-bikePrior websites never provided the right specsOr voltage output.ElectricByke’s website made the process transparent and was very easy to navigate.The ordering and shipping were expeditedAnd I received my new properly-specked Battery as promised.The customer service and follow up are firstRate. They are truly a customer focused Company
Jerry McGee
Was this helpful?
I bought a FreeGo DK 200 Pro and it was…
I bought a FreeGo DK 200 Pro and it was missing front wheel lockdowns, pedal assess quit working after one hour, missing two nuts under the seat, Rear tire badly misshaped from factory, which made the bike almost impossible to ride after 20 mile an hour rear tail light does not work properly with the headlight functions, Front rotor is slightly bent and Makes scratching noise from day one.
Roger K
Was this helpful?
Love it
Love it! Thank You!
Deneen Medlock
Was this helpful?
VERY VERY GOOD 😊
VERY VERY GOOD 😊
Lona M Cox
Was this helpful?
Have not received order
I ordered a flag for my wheelchair back on May 29th 2024. I have yet to receive anything. Had a brief interaction via email June 12th they said they could see my order and they would check. Today is June 20th, no update and no flag. Not impressed with this company. Am considering buying an electric bike, but not from this company!
Lynn
Was this helpful?
Had a great experience with…
Had a great experience with Electricbyke!! Bill was great in assisting me with my purchase and it got to me a few days later!! Highly recommend dealing with them!!
David Jones
Was this helpful?
Electricbyke was fine
Electricbyke was fine. Your supplier EW sure doesn’t like to handle small accessories. I appreciate what customer service did and thanks to Bill finally received safety flag for my mobile scooter. Product was so easy to install as advertised. Thanks Bill
Jack Burrous
Was this helpful?
the price was good
Even though the price was good, the bike arrived unfixable. I contacted electricbyke and they deferred all my concerns to Micargi. I then received a replacement bike from Micargi. So the bike was mailed twice, once from China and then from Micargi.
Relax RV Relaxrn
Was this helpful?
I return item
I return item I have to 2 weeks ago ,now I never received my refoud
CHARLES Ennery
Was this helpful?
Ordering and shipping was very easy
Ordering and shipping was very easy. Quick service, love the bike!
Timothy
Was this helpful?
Battery doesnt set in bike properly
Battery doesnt set in bike properlyAnd it is a hassle to return it.Lost a customer
Hector Samra
Was this helpful?
Cite this page
According to TrustPlane, Electricbyke.com has a 3.7/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/electricbyke-com