Extremely disappointing experience
I had a 4,500 graft hair transplant at Eugenix’s New Delhi clinic in 2024. I am now 13 months post-op and the result has been deeply disappointing. It looks closer to 2,500 grafts and the hairline design is overly aggressive, broad and feminine, completely mismatched to my age and level of hair loss. It’s also visibly crooked on one side.The design stage felt rushed with no proper measurements or meaningful discussion about long-term planning. Despite being a Norwood 6–7, Eugenix created a juvenile-style hairline that consumes a huge number of grafts, a decision that no responsible clinic should make in my situation.When I raised concerns, they deflected blame, falsely claiming “I requested the hairline design” which I didn’t. And even if I had, it’s their responsibility to advise patients properly. They also claimed I had “planned multiple procedures” which referred only to two stages (front/mid-scalp and crown). That doesn’t excuse delivering a poor mid-scalp result that now needs further correction.To date, Eugenix has taken zero accountability. Their only solution was to offer 500–1,000 more grafts despite admitting they “tried to cover a large area with few grafts.” If that’s the case, why didn’t they design a more conservative hairline that would have preserved grafts and created a more balanced, natural result?Even aside from the poor design, a large number of grafts appear not to have survived, raising serious questions about the procedure's execution and graft handling.Now I’m in a far worse position than before surgery. I have a broad, youthful hairline like someone with no hair loss but a thin mid-scalp and a huge bald crown. The look is completely contradictory and unnatural. Every clinic I’ve consulted since has turned me away saying I no longer have enough donor grafts to restore density or cover the crown. I now face the possibility of spending tens of thousands to remove the temple points, raise the hairline and try to reverse the damage, something that should never have been necessary if proper planning and responsibility had been exercised.I only requested a refund for the procedure cost, not travel, pain or emotional distress, but even that was dismissed. My trust in Eugenix is gone. I cannot recommend them to anyone who values transparency, ethics or responsible long-term hair restoration.