Lasting comfort and elegance
I’ve had this pillow for a little while now and it still feels as good as the first night. Its soft yet reliable and looks fantastic on my bed. It makes my sleep better and my room more elegant.
Corinne Blake
fluff.co
Hi Corinne,
Thank you so much for sharing this — we really appreciate it! It’s great to hear that your pillow is still feeling just as comfortable as the first night.
We love knowing it’s helping you sleep better and adding a nice touch to your bed as well. Thanks again for taking the time to leave such a thoughtful review.
— FluffCo Team 😊
Quality and elegance combined
This pillow has the kind of quality you notice right away. It’s soft and comfortable while keeping its shape. The elegant design elevates my entire bedroom, making rest feel more special.
Dean Rivers
I was going to order some pillows but…
I was going to order some pillows but after reading all the bad reviews and shipping problems NO WAY 5
Delorise Poston
fluff.co
Hi Delorise,
We understand how important it is to feel confident before placing an order, and we truly appreciate you taking the time to read through reviews.
While we’re sorry to hear that some feedback gave you pause, we’d love the opportunity to show you what so many of our customers enjoy about our pillows. We’re continuously working to improve both our products and our service, and our team is always here to help if any questions come up along the way.
If there’s anything specific you’d like clarity on — whether it’s shipping, returns, or product details — please feel free to reach out to us at hello@fluff.co. We’re happy to provide more information so you can make the best decision for you.
— FluffCo Team
I only wish there was a 0 stars
I only wish there was a 0 stars.
The customer service is the most horrible I ever dealt with at a company. I would never buy from here again and I have never given a review before but I feel that strongly.
Sloane
fluff.co
Hi Sloane,
Thank you for taking the time to share your feedback. We’re really sorry to hear that you feel this way — that’s certainly not the impression we want to leave.
We’d truly appreciate the opportunity to look into this further and better understand what happened. When you have a moment, could you please share your order number and the email address used for the purchase? That will help us review the details and follow up with you directly.
We look forward to resolving this for you.
— FluffCo Team
A real upgrade in every way
This pillow has been a real upgrade for me. It’s supportive, soft, and feels high quality all around. I’ve noticed how much more elegant my bed looks too, which makes me proud of my space.
Jade Bryant
fluff.co
Hi Jade,
Thank you so much for your kind words! We’re thrilled to hear that your pillow has been such a meaningful upgrade.
It means a lot to know it’s bringing both comfort and a touch of elegance to your space — that’s exactly what we aim for. We truly appreciate you taking the time to share your experience.
Sweet dreams and enjoy every cozy night ahead! ✨
— FluffCo Team
NO SHIPPING LABEL to retun so you will end up paying more to ship them back.
I really hate to leave bad comments but this was my experience.
Issue 1: when trying to pay, a lot of offers pop up and if you try to make a change, it will not work and you will get extra charges and orders. Customer service is awful so they won't help at all. You will have to pay shipping fees, in my case $140 for a $200 order. This was a website mistake in the first place.
Issue 2: if you did not like the pillows, you will end up paying shipping costs. Just not worth it.
Tania Mendoza
fluff.co
Hi Tania,
Thank you for taking the time to share your experience. We’re sorry that this situation did not meet your expectations.
We’ve reviewed your order and are currently looking into the details to ensure everything is properly addressed. Our team will be reaching out to you directly to follow up and provide further assistance.
We appreciate you bringing this to our attention and the opportunity to help.
— FluffCo Team
Still unable to return pillows order 181070
This is my 2nd review. I have been trying to return my pillows, but with no success. Despite the fact that I contacted them as soon as they arrived the company has given me the run-around and of course now I am beyond the 30 return period. The pillows are still in the original boxes, unopened. I want to get my money back. What can I do?
Priscilla
fluff.co
Hi Priscilla,
Thank you for following up and sharing this. We understand your concern regarding the return timeline.
We’ve reviewed your order and are currently looking into the details to ensure this is handled appropriately. Our team will be reaching out to you directly to provide further assistance and next steps.
We appreciate your patience and the opportunity to address this properly.
— FluffCo Team
Elevated sleep and style
I love how this pillow feels when I lay down. It has just the right level of support and keeps its shape beautifully. The refined design makes my room feel elevated too. Its a blend of comfort and elegance that i didn’t know I needed.
Delaney Torres
fluff.co
Hi Delaney,
Thank you so much for your thoughtful review! We’re so happy to hear that the pillow has the perfect balance of support and style for you. Knowing it brings both comfort and an elevated touch to your space truly means a lot to us.
We appreciate you being part of the FluffCo community. Sweet dreams! ✨
— FluffCo Team
I would give them zero stars
I would give them zero stars. They never delivered my full order. They are changing the delivery info saying it will be delivered and using previous delivery info to trick PayPal. It's utterly disgusting what they are doing. I only received parcel items and it was a large sum!!
Ana Bertolo
fluff.co
Hi Ana,
Thank you for sharing your feedback. We understand your concern regarding the delivery and the remaining items in your order.
We’ve reviewed your order and are currently looking into the shipment details to ensure everything is properly addressed. Our team will be reaching out to you directly to provide further clarification and assistance.
We appreciate the opportunity to resolve this.
— FluffCo Team
Worst experience with ordering and then…
Worst experience with ordering and then returning. Instead of allowing customers to make their purchase and move on, they continue with pop ups pushing an upsell and more items. The pillow was o at best and maybe I would have kept both pillows if they didn't ship me the 2nd one at the wrong size but claimed the system automatically changed the size. No, the system kept adding items like pillow cases and extra bonuses (for a cost). I just wanted to king pillows and would've paid happily if they weren't such a slimy company.
jodi zimmerman
fluff.co
Hi Jodi,
Thank you for taking the time to share your feedback. We appreciate you bringing this to our attention.
We’ve reviewed your order and our team is looking into the details to ensure everything is properly addressed. Someone will be reaching out to you directly to follow up and assist further.
Thank you for giving us the opportunity to help.
— FluffCo Team
A purchase that improves everyday life
Every time I lay down, I’m reminded why I love this pillow. It’s soft but never flimsy, supportive but never too stiff. It looks stylish too, which makes my bedroom feel more complete. It’s the kind of purchase that improves everyday life.
Jack Lee
fluff.co
Hi Jack,
Thank you so much for sharing this! It’s amazing to hear that something as simple as a pillow can make such a meaningful difference in your everyday routine.
We love knowing it’s become a small but impactful part of your day — and that it fits perfectly into your space. Truly appreciate you taking the time to leave such thoughtful feedback!
— FluffCo Team
Glad I checked here first
Glad I checked here first, before ordering.
Michael Field
fluff.co
Hi Michael,
We’re sorry to see your review. We know how important it is to have the right information when considering a purchase.
If you have any questions or concerns about our products or policies, we’d be more than happy to provide clarity. You can always reach us directly via email at hello@fluff.co , and our team will gladly assist you.
— FluffCo Team
First the pillows are horrible...RUN
First the pillows are horrible. And they tricked me on price...almost double what they invoiced for what I agreed and paid. Hard as rocks.
Then on a $198 order, they billed my card $343...they sent second charge to card for $783!!!!!!!!!!!!!!!!!! Took a week to get it back, and I never got the overcharge.
HORRIBLE COMPANY AND CUSTOMER SERVICE COMES FROM CHINA>>>SLOW AND UN-AMERICAN.
Tried to return per their FREE Return Policy....well a.) I must pay to return, no RGA or label, b.) they must be in original packaging (that was cheap plastic bag vacuum packed around for cheap shipping (from China) and then if checked out they might do refund....less their shipping and handling, less any applicable fees??????? Garbage.
Lets all guess my odds of seeing any $?
John L
fluff.co
Hi John,
We’re sorry to hear about your concerns and appreciate you taking the time to share your feedback. The situation you described is certainly not the experience we aim to provide.
We’d like to look into this right away and review the charges and return details you mentioned. When you have a moment, could you please share the email address used for your order along with your order number? Once we have that information, our team will investigate thoroughly and follow up with you directly.
We’re committed to resolving this properly and look forward to assisting you.
— FluffCo Team
Not worth all the hype
Not worth all the hype. I purchased the bundle of the authentic down firm pillows for “sidesleepers.” Only problem is, I feel like I’m sleeping on a Motel 6 pillow. They are flat and not luxury at all.
Iris Ferns- Flores
fluff.co
Hi Iris,
Thank you for taking the time to share your feedback. We’re sorry to hear the pillows didn’t meet your expectations.
Comfort can feel different from person to person, and we’d truly appreciate the chance to help find a solution that works better for you. Our team would be happy to look into this and see how we can assist further.
We appreciate you giving FluffCo a try and hope we can turn this around for you.
— FluffCo Team
A refined touch to better sleep
I’ve never owned a pillow that looks this refined and feels this comfortable. It manages to be soft without flattening and elegant without trying too hard. My sleep feels deeper and my room looks better for it.
Mila Ford
fluff.co
Hi Mila,
Thank you so much for your kind words! We love hearing that our pillow has made such a noticeable difference in both your sleep and your space. Creating something that feels as good as it looks is exactly what we aim for.
We truly appreciate you taking the time to share this — it means a lot to our team.
Sweet dreams! ✨
— FluffCo Team
My all time FAVORITE pillows 😍😍😍 by far…
My all time FAVORITE pillows 😍😍😍 by far the best on the market!!!
Kylee Allen
fluff.co
Hi Kylee,
Wow — this made our day! 😍 Thank you so much for the love and enthusiasm. We’re so grateful to have you as part of the FluffCo community. Sweet dreams and happy lounging! ✨
— FluffCo Team
Falling asleep faster than ever
The comfort this pillow provides is unmatched. It feels light and airy while still giving support where I need it. I’ve noticed I fall asleep faster and stay asleep longer. On top of that, it adds a nice elegant touch to my space.
Esme Blake
The pillow is terrible!
The pillow is terrible!
I tried to return it within 30 days period but they don’t offer full refund!
Only 50% of the value was offered!
They said shipping to Huston their return office would cost more than 50% of the lost value!
However their returned policy says 90 days full refund and the customers from NJ are free shipping!
They are lying !
Scam. scam . Scam!!!
Ella Vilenchik
fluff.co
Hi Ella,
Thank you for taking the time to share your feedback. We’re sorry to hear there are concerns regarding the return process and refund options, and we appreciate you bringing this to our attention.
Our team is currently reviewing the order details to make sure everything was handled in line with our policy. Someone from our support team will be reaching out to you directly to go over this with you and help clarify the next steps.
We appreciate the opportunity to look into this further and assist you.
— FluffCo Team
The company is a scam
The company is a scam. They trap you in a series of choices and then add costs unauthorised. I ordered 2 pillows and was charged for 3...the shipping was supposed to be free and cost 20 dollars, what was supposed to be a purchase of 99 dollars became $169
Considering Oprah gave us Dr Phil and Mehmet Oz...I should have known better... never again though!!
bl8ant
fluff.co
Hi there,
We’re sorry to hear about your concerns and appreciate you bringing this to our attention. That certainly doesn’t sound like the experience we aim to provide.
We’d like to take a closer look at your order and review the charges you mentioned. When you have a moment, could you please share the email address used to place the order along with your order number? Once we have that information, our team will investigate right away and follow up with you directly.
We look forward to resolving this for you.
— FluffCo Team
Customer service deserves a 0 star
I’m deeply disappointed in this pillow - I’d give a 2-3 star for the pillow itself, but a 0 star for customer service. I’ve been trying to contact them for a return and I haven’t received any response, even though they promise a 30 day refund.
Vicki Hrdlicka
fluff.co
Hi Vicki,
Thank you for sharing your feedback. We’re sorry to hear that you’ve had difficulty getting in touch regarding your return — that’s certainly not the level of support we aim to provide.
We were able to locate your order, and our team will be reaching out to you directly to assist and help move this forward. We appreciate your patience and the opportunity to address this properly.
— FluffCo Team
