Fortador, The Best
Excellent communication and exceptional customer service are hallmarks of this company. Their products are of exceptional quality.
Arnold’s Fine Cleaning
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Fortador Steamers USA
4.350 reviews
Last reviewed: Mar 24, 2025Do you agree with Fortador Steamers USA's TrustScore? Voice your opinion today and hear what 138 customers have already said.
www.fortador-usa.comMember since Mar 2026
Fortador Steamers USA is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.3 out of 5 stars. Last reviewed March 24, 2025.
Customer Reviews
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50 reviews
Great product
Very transparent and clear communication Amazing product Fast delivery
GauravJI
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Our experience with the Fortador PRO…
Our experience with the Fortador PRO Max has been nothing short of awesome! The website was super easy to navigate, and we found all the info we needed right there. After placing our order, we got a call the next day to confirm everything and see if we needed any extra gear. The machine arrived on time, and we were stoked to find some cool extras like a hat and sweatband in the box.The Fortador PRO Max is a beast—its high performance blew us away, and the extraction feature is seriously cool. It’s perfect for taking our business to the next level. We’re already looking forward to getting more gear from Fortador. Honestly, we wouldn’t order from anyone else.Huge thanks to Fortador for making everything so smooth and easy!
Amit Kr
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Faulty Steam Extractor Hose
I’ve been a loyal customer of Fortador Steamers USA for over three years, investing more than $17k in their equipment for my detailing business. While I've generally been satisfied with their products, my recent experiences have been beyond frustrating.Two years ago, I had a similar issue with the hose on my steamer. Rather than spend $1000 on a replacement, I partially fixed it myself and continued using it, albeit in a janky condition. Recently, I decided to purchase a brand-new hose and steam gun, expecting better performance. Unfortunately, on the very first use, the new hose blew up in my hand, with steam leaking out from the buttons and wand head—even with the steam pressure set as low as possible.Despite my experience and careful use, my Fortador rep refused to replace the faulty hose and blamed me for the issue. After years of loyalty and significant investment, I expected better support and a resolution, especially for a clear product defect. This situation has left me extremely disappointed and questioning whether I should continue using Fortador products in the future. As a valued customer, I deserve better treatment and a company that stands behind its products.
Jacob Majors
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Fortador Pro Max
Editing my initial review because the team at Fortador has been great from day one. Lev responds to every concern I have ASAP, and always gives me multiple solutions. From buying, to shipping/receiving my machine, the whole process has been amazing. I am very glad I chose to buy from this company, and look forward to future business with them as well. To the entire Fortador team, thank you!
Janeek W
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Unpleasant
Unpleasant
St.james
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5 star
5 star. Love this place and its people.
KrisTraczynski
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STAY AWAY!!!!
As a business owner, I understand the importance of honest feedback, which compels me to share my recent experience with Fortadore. My dealings with this company have unfortunately been marred by a series of frustrations and disappointments, leading me to advise potential customers to exercise caution.I recently invested over $13,000 in their top-line steamer/extractor, a significant amount for any business. Upon delivery, the equipment arrived damaged, and the accompanying chemicals were punctured and leaked due to what appeared to be inadequate packing. This initial setback was just the beginning. Fortadore's response to this issue was less than satisfactory. While they did promise a replacement, what I received was merely a repair of the damaged unit, which was returned in a used and poorly functioning state. Moreover, there was no attempt to replace the leaked chemicals, which further added to my losses.My attempt to resolve these issues was met with an unexpected proposal from Fortadore: to charge me thrice the shipping cost, almost $2,000, and a restocking fee for returns. This approach not only seemed unreasonable but also compounded the inconvenience and financial burden already experienced.An additional concern arose from the payment methods - Fortadore insisted on wire transfers or cashier’s checks only, a stipulation that, in hindsight, might be considered a red flag regarding their business practices.In summary, my experience with Fortadore has been deeply unsatisfying and costly. Their handling of the transaction, customer service, and problem resolution falls significantly short of professional standards. I regret my decision to engage with them and hope this review helps other businesses make more informed choices.
customer
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Tech support is Fast & Direct to help…
Tech support is Fast & Direct to help you with any issues you may come across. Got our unit back up and FAST!!!
scott
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Great Customer Support
As a customer of Fortador Steamers, I am extremely impressed and grateful for the exceptional service and support I've received. From my initial inquiry to the post-purchase support, every interaction with the Fortador team has been a testament to their commitment to customer satisfaction.What truly sets Fortador apart, however, is their customer service. Their team is not only responsive and courteous but also genuinely invested in ensuring that their customers have the best experience possible. Whether I had questions before buying or needed assistance with the product after purchase, their staff was always there to provide knowledgeable and prompt support.I would like to extend a heartfelt thank you to the Fortador team for their unparalleled service and support. It's rare to find a company that not only delivers exceptional products but also backs them up with such dedicated customer care. I highly recommend Fortador Steamers to anyone in need of top-quality steam cleaning solutions, and I look forward to continuing my relationship with this outstanding company.
Reliable Cleaning Services
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Dependable products and services.
Dependable products and services.
Spot-off/Spot-On LLC
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Great experience!
When I made the decision to purchase a Fortador product Lev was very helpful in explaining the product and best use. I now have four of the Fortador Steamers, they're perfect for my business model.
Shelton Cole
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Worth it!!
Keep making products that cuts cleaning time in half!! Love, the mini!!
Legacy of Favah LLC
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This is how to do business
From initially placing the order, to tracking the order and the delivery of the order,....it was flawless.
Paul B
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amazing service fast shipping and help…
amazing service fast shipping and help with my steamer
Jose Osorio
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Not setting realistic expectations as…
Not setting realistic expectations as to what is coming with equipment or what you would need to separately! It happened twice! I ordered anyway. I lost business thinking that I could do a job but I didn't know what was needed to do the job. I told this company what I needed to use it for with no real assistance!
Therapeutic Luxury Cleaning Se
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Headache
I purchased steamer and i have had nothing but problems sometimes it works sometimes it doesn't nothing but a headache big mistake purchasing it
vincent guido
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Customer Service…
First Lev is very professional and answered all my questions within minutes of asking. He was very patient and took the time to explain every concern more than once
customer
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Our overall experience has been…Awesome
Our overall experience has been wonderful. The website was easy to navigate and offered all of the information we needed in one place. Once our order was made, we received a call (next day) to confirm the order and make sure we did not need additional equipment. Our order was received timely, and it even had some other goodies that we were not expecting (hat, sweat band, etc.) In our opinion the customer service has been top notch. We are looking forward to buying more equipment to expand our business. We would not order from anyone else. Thank you Fortador for making the process so easy.
M JAMES
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I’ve never seen a faster service in my…
I’ve never seen a faster service in my life appreciate all the responses and all the work from all of you guys to help me with my 200 questions … this mini pumps and will purchase pro in the future
Edward Foley
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Cite this page
According to TrustPlane, Fortador Steamers USA has a 4.3/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/fortador-usa-com