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Franklin Publishers is an online company. Based on 39 reviews on TrustPlane, it has an average rating of 4.5 out of 5 stars. Last reviewed March 3, 2026.
Wow - This company is a SCAM! I'm so glad that I figured it out beforehand, as I just came out of another scam. When I started questioning the "Manager" (who went by two differnt first names at different times), he got very nasty.
I deeply regret my decision to sign on with Franklin Publishers a year ago to publish my first book. I was tossed around to FOUR different project managers over the year. No one took the time to invest in me as an author. Franklin screwed up my book's launch date and that's just the beginning of problems I encountered. Definitely WOULD NOT recommend.
"We wish to inform you that, due to unforeseen natural disasters and other external factors, we are unable to fulfill the shipment of the 15 copies of your book as originally planned."It has been one month since they notified me, and I have not received the $248 reimbursement they promised me (below), and there is no good reason I should have to wait longer than a month for a credit back to AMEX.
5 Stars — A Journey Worth Taking, Plot Twists and AllWhile my experience with Franklin Publishers began a bit rocky—feeling rushed by the sales team into making a commitment—I’m now deeply grateful I stayed the course. With the steadfast support of my literary agent, Robert Riddle, my dream of publishing a sci-fi novel has become a reality.Robert has truly stepped up, offering the kind of consistent guidance and encouragement that made all the difference. We’re continuing to refine our workflow as we collaborate on future projects, including an upcoming children’s book series.To be honest, it is a huge learning curve. For any first-time authors out there: it can be disorienting to work with a team you’ve only met via email and calls. In today’s world, trusting customer service is no small ask—but I’m glad I chose to stick with Franklin. My one wish is that their onboarding process could be more thorough and that communication details were a bit tighter. Things can sometimes get lost in the shuffle—but I’ve come to realize that’s part of the creative (and very human) process.Big thanks also to Erik, David, and the editor Richard, who helped navigate some rough patches. Every publishing journey has its plot twists—and in KINDSIGHT, I know mine was worth it.I recommend Franklin Publishers especially if you're working on progressive or cutting-edge material that deserves to be shared. Be patient, stay engaged, and let Franklin help you tell your story. Just don’t expect it to be hiccup-free—what good story ever is?Five stars. I’m sold. Thank you, Franklin, for helping me grow over these past six months.ONWARD.
I made the mistake of requesting info just to see what it might be about and then I had the audacity to get busy with my real job instead of answering. In the span of an hour this morning, I received 4 texts, a call, and a voicemail and when I responded to the text to politely ask them to remove me from their list after saying the above was a bit much, I got a sarcastic response of “you forgot to mention the email”. I told them thank you for that unprofessional response and again to please remove me. I got yet another snarky response saying “I did the first time when you messaged me. You messaging me afterwards opens up a new inquiry. But, you should read that email.” When I told him again that this was unprofessional and poor business practice, he responded with “You just opened another inquiry. Sounds like your having a bad day, maybe today isnt the day to publsh your book? Take some time out. Revisit the idea later.” To which I finally blocked it entirely. Like… how unprofessional can this person be? Erik is a poor representative for Franklin Publishing and I would not recommend utilizing any publishing service that employs tactics like this.
The Franklin team has been a dream come true. Robert has launched our brand that has taken us 5 years to create. He gave us wings and is so professional, timely and experienced. We cannot say enough amazing things about Robert and his responsiveness. Elena, Levi and Kevin have also been absolutely instrumental in our success. They are the dream team and we are forever grateful for them all, as well as the countless tramates working constantly behind the scenes for us. Sincerely, Jacque and Toni- founders of Brisa Therapeutics.
My name is Sensei Beverly Bradley, and I am the author of KILINDA SuperShero. It has been truly amazing working with David Selcer of Franklin Publishers. He is patient, kind, and diligent in his work. The marketing provided with me so far has been incredible. Franklin Publishers have created attention grabbing ads to promote KILINDA SuperShero. My book is now in hardcover as well as paperback and is not only available online at Barnes and Nobles but also bookstores in the UK and Germany. One awesome event with Franklin Publishers was having a billboard ad of my book KILINDA SuperShero in Times Square!! It was awesome! I am looking forward to future marketing strategies this company has to offer.
My name is Maureen Girard. I can't say enough good things about my experience working with Robert Riddle and Franklin Publishers! As a pianist, teacher.. now new author.. it's a whole new part of my journey.. to tell the story of my journey! Robert has been outstanding with his guidance and patience! A great person to work with! and a great company!
As a first time writer/author, needing to have my work published and having plenty of unknowns--my personal planner David was timely helpful and understanding. Communication was consistent. He was reassuring and encouraging.
My Name is De'seann Porter,and let me tell you Levi Taito and Alex peter are the best people i have came across, not only did they help me complete my manuscript but held my hand through the process of streamlining my Plot without it losing its originality!
These guys grabbed my hand and walked me through the process: multiple revisions over many months. “Some Humble Joy” became more than expected once I could hold it, and pass it on to others.
My experience with Franklin publishers; has given me a true sense of accomplishment. Their dedication to my vision and my book; “Miranda’s Journey to Heaven on Earth”, I was inspired to explore my thoughts and ideas. While expanding on past and current experiences and issues of spiritual faiths. The best part of the experience is the journey. And the way the team as a whole supported each other and made sure I didn’t lose focus of my ideas of the project. A company that allows you to feel confident and involved with the process of creating your product of work. A family team of professionals dedicated to making sure your project is successful, from start to finish. An adventure to making your dreams a reality. Always trusting the process and appreciating the journey.
As a previously published writer and author I was looking for a new professional and knowledgeable publisher/editor to take my work to another level by skillfully helping me improve an existing work which was out of print. Franklin's team, especially Robert Riddle, has been everything I needed. Transparency, professionalism, prompt and timely replies with product and procedure, respect for my work and a sense of normalcy sometimes missing in the profession. I highly recommend Franklin Publishers for your next or existing project.
First of all we have an amazing Project manager! Robert Riddle, he is very competent, and very responsive, he is such a great help, as a matter of fact, our book just got published today Oct-28th and the book is called “What if puzzle book” on Amazon.The team made a fantastic book video trailer that we have gotten a lot of positive reviews on.The entire process of editing and getting the book ready for publishing was very encouraging. The team never got tired of our constant reviews! They were patient and everything worked out great.I will definitely love to work with Rob again!
From the first day I had contact with the people at Franklin Publishers, they have been nothing short of professional, attentive, kind and enthusiastic. I am in the process of publishing my first book, and they are making it not only possible, but fun! They have taught me so much about the publishing process, far beyond just the writing of a book. And they are making sure to shepherd me through the process respectfully.
Eman and David's knowledge and expertise in book marketing have been an excellent experience to date. I look forward to getting great results with their marketing campaign. I highly recommend this team for marketing and publication services.
Franklin Publishers made me feel very comfortable throughout the publishing process. They heard and remedied every one of my concerns in a timely manner and I felt very good about the services they offered me.
A few bumps and hiccups along the road, but thankfully robert saved the whole project for me. He was more invested than anyone else in seeing my project along. Occasionally the times for return can be much longer than expected but I was very happy with the formatting I got
I appreciate the more than customary service some businesses will give. I just got out of a book contract that was a not so good experience. Additionally, I'm not astute with social media at all. Lizzy has been phenomenal with both helping to develope not only marketing of my first book but she has been extremely patient with me. I'm learning how social media works and how my work will be linked together giving a seamless flow to each platform. Erik likewise has been nothing short of amazing with making this unlikely dream of mine come true. Franklin Publishing, be proud of these two individuals who gladly go above & beyond the duties of their job description. They care about me and my success, I feel it, see it, it shows. Thank you FP for your commitment to excellence.
It’s nice to have a publishing company working with you like Franklin Publishing. My rep Robert has been professional and he is in constant communication with me. I’m looking forward to my book being published!
According to TrustPlane, Franklin Publishers has a 4.5/5 rating based on 39 verified reviews as of April 2026. Source: trustplane.app/company/franklinpublishers-com
