A smooth experience
A smooth experience
Ali Furkan
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Freegobikes
3.915 reviews
Last reviewed: Mar 3, 2026Do you agree with Freegobikes's TrustScore? Voice your opinion today and hear what 15 customers have already said.
freegobikes.comMember since Mar 2026
Freegobikes is an online company. Based on 15 reviews on TrustPlane, it has an average rating of 3.9 out of 5 stars. Last reviewed March 3, 2026.
Customer Reviews
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15 reviews
I’ve been working with Freego as a…
I’ve been working with Freego as a dealer. The bikes are powerful, well-built, and popular with customers. Customer service was challenging at first, but the issues have been resolved and communication has improved. Overall, a positive partnership experience.
Jimmy
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I knew Freego since 2014
I knew Freego since 2014. I owned one of their Self-balancing Scooters and i used to ride it everyday and i balance well. It gave me a lot of fun. .... It is an amazing brand from California.
Joseph TSIYONI
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They won't ship your parts
Twice now I have tried to order replacement parts for my DK200 and both times after having paid full price for my parts they canceled my order for no other reason other than I wouldn't take a picture of my bike to show them. They say that it's so they don't send the wrong part because different companies make their parts for them That's a load of BS because a part is a part and there is no technical know-how needed when replacing these parts. Beware of buying a bike from them because if you need replacement parts it's a good chance that they won't ship them and if they do it takes forever for them to ship it. They say they have a US warehouse but I've yet to see it. They also say that they have free shipping and nowhere does it say that it doesn't apply to replacement parts yet I was charged for shipping. So be prepared to get charged for shipping if you're buying replacement parts.
Raymond Johnson
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Horrible customer care!!!!!!
Horrible customer I've been lied to but service reps from the very beginning of ordering replacement rim for my x2. Took a month and a halfto receive a rim that's totally diffrent from what comes on the bike to begin with. Was total 3 to 8 days when I placed my order and that it was coming from the USA warehouse, lie one it came from China, oh and just my luck the country was having their 10 holiday nice to have been informed about that one. Then that our was sent out but that still took like 4 or 5 days before it real left and started to come to the USA. Called to talk with someone but guess what there is no supervisor to talk to or anyone in that case they only talk through email. They only thing I was offered was to receive the rim which I've looked for three months to find the rim else were but nope you can only find it through freego, so send it back and all have a broken bike or they so send me diffrent spokes nipples which they say will fix the problem but pretty sure I'll need diffrent spokes as well cuz like i said totally diffrent rim. The company's a joke and from what I see doesn't care about customer satisfaction to the least bit. So unless you like being lie to and d!<% around don't but freego it will just be huge headache.
Duckie
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Bike broken 2 days into owning
Terrible have been waiting for a refund for a bike that arrived broken since 9/11 customer service has not been professional. Do not purchase a bike from this company
Julianne Myrtetus
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So far everything about dealing with…
So far everything about dealing with freego has been great. I ordered the F3 pro Max but it wasn’t in stock so I’m currently trying to resolve this issue. I felt the need to write this review because of someone I spoke to on the Freego team, Jacob was an incredible help in answering all my questions and I thought that should be recognized. It’s always hard to find someone easy to talk to on the phone but he was a pleasure. He helped me lock in on the bike I really want and definitely helped in leading me in my decision on purchasing a bike. I really look forward to receiving my bike the F3 Pro as long as it’s in stock.
Albert
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I just have to share my experience with Freego Nova 3
I just have to share my experience with the FREEGO NOVA 3. This thing is an absolute beast! 🤩The build quality of the FREEGO NOVA 3 is top-notch. You can tell that it's been crafted with care and high-quality materials. It feels sturdy and durable, ready to take on any terrain.When it comes to performance, it truly shines. The speed it can reach is remarkable, and the power is insane. Whether I'm zipping through the city streets or tackling some light off-road trails, the NOVA 3 has never let me down. It accelerates smoothly and has no problem maintaining a good pace.And here's the best part - the price! At just $1799 USD, it's a steal. I was in the market for an electric motorcycle for a while and was eyeing the SURRON models. But when I compared them to the FREEGO NOVA 3, I was blown away. The NOVA 3 offers performance that's on par with SURRON, if not better in some aspects, yet at a significantly lower price point. I couldn't believe I could get so much bike for such a great price.In conclusion, if you're in the market for a high-performance electric motorcycle without breaking the bank, the FREEGO NOVA 3 is the way to go. It offers unbeatable quality, speed, and power at a price that can't be beaten. I'm extremely happy with my purchase and would highly recommend it to anyone.
REB eBikes
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I spent $2,500 on this bike and have…
I spent $2,500 on this bike and have had issues from day one first the battery was no good after reaching out to customer service and providing proof they helped me and got new battery great thank you . Also rims were out of true or bent from factory I still have not got any replies about sending me replacement I’m disappointed I spent a lot of money on this bike I use it to commute and I shouldn’t have to come out of pocket and buy new rims because it’s brand new and I shouldn’t have these issues so my review is one star because how can u sell something for 2,500$ and it need to be fixed Yamaha Honda companies like that I buy a bike it’s ready to go and if not the dealer takes care any issues so buyers beware of freego bikes
david brunt
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Great experience, looking forward to new releases
Friendly and knowledgable staff, I actually purchased through a local reseller so it was nice being able to talk to them in person. I waited until I received the X2 pro before I left the review so I could comment on the bike as well. As for the bike, it's tons of fun and fast! it's a great bike for the price and compares with the more expensive bikes in that style. It's also has pedals so you can ride it like a bike if you choose and can make it legal to ride on the street.
Steve Johnson
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Great bike and the customer service is…
Great bike and the customer service is great
Josh Farley
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(Freego x2 pro) Man this bike can…
(Freego x2 pro) Man this bike can goooo!!! It’s very sturdy you will actually feel safe on it ! Suspension like butter and the ride is smooth and worth it..it’s a no brainer get a Freego right now you won’t regret it! I’ve been through a few other bike but I should’ve just came home where I belong with Freego!
Arnell Jackson
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I bought one Freego x2
I bought one Freego x2, it’s pretty impressive.The speed goes up to 60mph, Especially the suspension is amazing, It feels like the bed when I sit on, Particularly The price is great , super affordable! Highly recommend!
豪 骆
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Absolute Beast of a Dirt Bike!
I couldn’t be happier with my FreeGo X2 Pro! This thing is a powerhouse—fast, smooth, and built like a tank. The torque is insane, making climbs and rough trails feel effortless. Battery life is surprisingly solid even on longer rides, and the suspension handles bumps like a pro. Whether you're cruising trails or hitting serious terrain, this bike delivers big-time performance. Totally worth the investment for any off-road enthusiast!
Joe cutewell
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My Freego E-bike
My Freego E - bike ReviewI've been using Freego electric bikes for nearly two years, and they're truly impressive. I own two, and both offer an outstanding experience.These bikes are far more advanced than others in their price range. Their components ensure smooth rides, whether on city streets or light off - road. Even after two years, the performance remains top - notch.Freego's customer service is also great. They respond promptly to any queries, making the whole ownership experience hassle - free.I've compared them with competitors, and Freego clearly outshines. If you're seeking a high - quality e - bike, Freego should be at the top of your list.
Yonggang Zhu
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According to TrustPlane, Freegobikes has a 3.9/5 rating based on 15 verified reviews as of April 2026. Source: trustplane.app/company/freegobikes-com