Do you agree with Golden Moon Garden's TrustScore? Voice your opinion today and hear what 27 customers have already said.
Golden Moon Garden is an online company. Based on 27 reviews on TrustPlane, it has an average rating of 4.1 out of 5 stars. Last reviewed January 14, 2024.
I was sent the wrong item. When I reached out to their email on 5 seperate occasions over the course of 3 weeks, they never responded. Also, their phone number is either disconnected or never was real in the first place. The address on their website leads to an abandoned warehouse. Honestly feels like a scam business. DO NOT SHOP HERE!
Packages not here. It’s been a little while. Long enough for you to ask for a review
I ordered from the website 6/14. It states 3-5 business day FAST shipping, but they haven’t shipped it but have my $500. They have not responded to ANY of my emails so I am reporting as fraud. Do NOT order from them directly. You can find at Walmart, Amazon & Wayfair and at least have some recourse if you don’t get what you paid for.
Shipped super fast, was easy to set up and looks great.
Great work and quality product
Horrible customer service.I purchased three sheets of grass in April so they would be here in time to redo the back yard for graduation party over Memorial Day weekend. According to website, deliver should have been may 13. On may 13, fed ex tracking says pending. When I contacted Fed Ex their explanation is the seller has only created a label. They have shipped the item. I called the company's customer service number and it's disconnected. When I email customer service I either get no response or a poorly worded response that doesn't answer any questions I've asked about whether the grass has even shipped and when I can expect it. I've purchased grass from this company before and not had this type of experienced. It's disappointing!Update: after waiting three weeks for my order, multiple emails that offer not contact information for the warehouse, but keep saying they sent it, today I received an email saying the product is out of stock. Instead of calling me and asking if another size will work, they just emailed. Ridiculous!But PLEASE! If the company is reading this, send me the product I ordered. I don't care if it's the smaller mats, as long as it's 1.57. I will update all of this to a positive review if you will just get me the product in the next week.
Product received as advertised. My cat loves the new artificial grass in her catio. The grass does shed a bit when new, so I just gave it a good shake before installing it. Shipping was very quick, thank you.
Grass is very soft.. should have move drain holes though. I would recommended this👍
I have purchased 6 items of the turf for dogs in various sizes they all match and am very happy with all of it. Our dogs and cat love it
Arrived very quickly. We ordered an out of stock item but they were able to substitute. Communication was great.
Great artificial grass. Good looking. Nice drainage for rain. Long-lasting. I recommend it.
Order was cancelled with little to no explanation. Will not be doing business with again
EXCELLENT PRODUCT AND RECEIVED REAL QUICK
I didn’t receive shipping tracking information, but the product arrived in the time frame as promised. Good value for a fair price.
Does not magnify as close as the ad shows.
Love this product
Fast delivery. Thanks
Do not know if this will work as I have notgot my puppy yet
Good quality artificial grass. Easy to rinse off every couple of days. Drains well and drys quickly. Doggies seem to like it!
For $50.00 I really expected something much better. Matted and smelling strongly of rubber. After several days, my dog still won’t use it.
According to TrustPlane, Golden Moon Garden has a 4.1/5 rating based on 27 verified reviews as of April 2026. Source: trustplane.app/company/goldenmoongarden-com
