Do you agree with Hastings Insurance's TrustScore? Voice your opinion today and hear what 6 customers have already said.
Hastings Insurance is an online company. Based on 6 reviews on TrustPlane, it has an average rating of 1.0 out of 5 stars. Last reviewed March 2, 2026.
Do not repeat do not get auto renewal bike insurance from this company, it Is virtually imposable to cancel it ,,buyer beware!!!,,,,MY APOLOGIES TO THE COMPANY THIS REVIEW IS NOT FOR THIS COMPANY BUT A SEPERATE COMPANY FROM THE UK PLEASE IGNORE MY REVIEW
I have received truly awful experience from Hastings. Their app is a nightmare. It doesn't open half the time. You can't update your driving stats when the app doesn't open. When it does - contacting them is far too hard. No phone number. No response from the messages I did send. They have just cancelled my insurance saying I didn't contact them. I absolutely did to explain that I haven't driven the car much recently.
Paid the full amount for insurance. No treceived any email or mail with insurance certificates. Rang up was told there was maybe a glitch.."because I was previously insured with us"...Huh???And documents would be sent. 2 weeks later still nothing. Rang up and am insured, but the department I needed was busy and they would call back.2 weeks later, nothing, just an email from Isamel Mohammed saying that they hadnt herd from me and the `incident` is now resolved`. Guess what?? Still no documents. Rang up again, the department I need was busy.... Bad customer service!
Rang for some help today to do with my cover got no help what so ever spent 40 mins on phone for nothing and lady was very rude and inconsiderate
Do Not Take Out Insurance with Hastings Insurance!When you think you are covered by insurance but you are not - at least with Hastings.I have Premier Insurance for House and Contents with Accidental Damage, Legal Expenses and Home Emergency. In effect, full insurance cover with premier customer service.I have a leaking radiator. I contacted the Home Emergency Cover _ only possible via App! and completed a questtionaire. I had isolated the leak - turned out the boiler and thermostatic values and placed a bowl below the leak. Apparently, because the issue was confined, the home emergency app response was that it was not covered. I rang customer service and spoke to a customer service representative, who immediately said it was covered and said she would talk to the home emergency peole - whilst I was holding on the phone. She came back to tell me it wasn't covered. I therefore put in a complaint. 2 days later I received a voicemail message asking me to call back - I was left on the phone for around 10 minutes and despite receiving automated message saying me call was urgent, I didn't get through. I subsequently received a call with a clear answer, page 103 of the terms and conditions, which you are apparently expected to read - in an emergency - and apparently state that when the issue is contained it is not covered by the home emergency insurance. I will be leaving Hastings and will never use them again and suggest everyone else does the same!
I was owed a refund from Hastings Direct. I was promised it in 3-5 working days. Day 7 and I'm still waiting. The amount taken in error from my bank account immediately put it into overdraft.I have not been able to access any funds during this period. Thank goodness for friends who've help me out.I've just called them again to chase the payment and they have now said they will do Fast Pay and yes it's going to be another 2 days until I ( possibly) see signs of it.I'm now wondering if the payment was ever sent!!
According to TrustPlane, Hastings Insurance has a 1.0/5 rating based on 6 verified reviews as of April 2026. Source: trustplane.app/company/hastingsinsurance-com
