Support is great
Support is great, price is great, benefits are great
Phillip Ross
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Solo Health Collective
4.737 reviews
Last reviewed: Feb 6, 2026Do you agree with Solo Health Collective's TrustScore? Voice your opinion today and hear what 37 customers have already said.
hbgsolo.comMember since Mar 2026
Solo Health Collective is an online company. Based on 37 reviews on TrustPlane, it has an average rating of 4.7 out of 5 stars. Last reviewed February 6, 2026.
Customer Reviews
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37 reviews
Customer Service is outstanding!!!!
Customer Service is outstanding!!!!
Cassia Montgomery
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Unmatched Customer Service
Since signing up for my insurance - Kylie has been wonderfully attentive and informative whenever a question arises. Amazingly quick response time and availability to hop on a call has been something I’ve been pleasantly surprised by and never experienced with traditional insurance. THANK YOU!
MW
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EXCELLENT SERVICE FROM MICHAEL BOWEN!
EXCELLENT SERVICE FROM MICHAEL BOWEN!NO USED CAR SALESMAN TECHNIQUES. DIDN'T CALL ME 100 TIMES. ALLOWED ME TO SET THE TIME I WAS AVAILABLE TO TALK. MADE SURE OUR DOCTORS ARE IN NETWORK.
Corey Roberts
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I had wonderful customer experience…
I had wonderful customer experience from Kylie, Allison and team as I explored options for healthcare coverage for my business. SOLO will be a useful option for us in the future as our needs evolve. The team was responsive, comprehensive and answered all my questions right away. Thank you!
April Bar Siman Tov
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For a self employed professional in NYC…
For a self employed professional in NYC - Solo is a no brainer. It's almost too good to be true. Highly recommend if it's right for you.
Alex
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Love Love Love Solo.
Love Love Love Solo.You guys are the best. So happy to have you guys on our side of the Health Care journey that is so often horrible.Thank you for being so attentive and knowledgable for us.
Brian Mackin
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Great unless you have migraines or (mild) preexisting condition
I was really excited to try this vs. COBRA, as I'm building my own small business back up. Looked amazing until I answered about having an autoimmune disease for which I take a cheap generic 2x/day. It immediately denied me. Would be MUCH better if it was a more comprehensive intake and just paid more. I read the reply to the other person's comment about the same, but even with the option to advocate, what an awful user experience. Literally the things include a migraine med, that they cover in the formulary btw, and everything from autism to arthritis was in the list (and they listed autism as an autoimmune disease too). I'm 47 and former rugby player and skiier, of course I have arthritis.I would fully expect to need to pay more but the immediate denial was shady. I guess it is legal b/c it is different than standard ACA rules, but the user experience would have been so much better explaining that in advance and not showing rates for decent insurance but then say "except for you".
Tiffany O
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10/10 would recommend
Kylie and the entire team at Solo are top notch in professionalism, communication and service. Working as an entrepreneur can be tricky when it comes to health insurance, but we have been members for almost a year and it’s been great. Much more than expected. And the partnership with FitOn? You basically get a monthly credited class pass too! Thank you Solo.
David
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Great responsiveness and support
Great responsiveness and support, willingness to hop on calls and discuss plan questions. Nice additional benefits on top of the actual plan (ex. partnership with FitOn.
Jordan
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Went through the flow to price a plan
Edit: Solo Health Collective has now updated its process to address this concern. As the flow has meaningfully changed for solo business owners, I have considered the responsiveness of the Solo leadership team to this concern and the new process flow, which does not automatically decline coverage in the case I mentioned. I have not been compensated nor encouraged to change this review; I merely wish to ensure that posted reviews are accurate and the original concern was addressed--- Went through the flow to price a plan, as a solo business owner. The price was presented, then when I took the next step, they asked whether anyone in the household was on a specific set of medications, probably as a proxy to determine if we had any of the more expensive medical conditions. In reality we might simply be ahem, losing weight... But upon saying "yes" to that question, I was immediately taken to a rejection screen that says :"Thank you for your interest in the Solo Health Collective! While it seems Solo isn’t the right fit at the moment based on your responses..."
Ryan
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Great rates and great service
Great rates and great service! Im recommending to all my solopreneur friends.
Mike K
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A personal approach
A personal approach to finding the right plan for me and meeting me where I am with my health coverage need, Michael took the time to have a one on one conversation with me and then really spent time following up to make sure they could work with my current health providers, they really go out of their way and offer a very human experience!
Chloe Fillettaz
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Great customer service too
Great customer service and was perfect while running my LLC. HSA eligibility was a huge bonus. Team was always responsive when I had questions.
Graham S.
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Questions answered quickly.
I had questions about my eligibility status that were answered promptly and accurately. Kylie helped put me in the right mindset to prioritize my care.
Kyle Brown Watson
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I’ve had a wonderful experience with…
I’ve had a wonderful experience with Solo Health! The customer service has been above and beyond any other health provider that I’ve used in the past. Any time I’ve had a question, I’ve gotten to talk to a real person and have always received a timely response. My plan is more affordable than what I was paying previously, and I’ve been happy with the coverage I’ve received. I will definitely be signing up with them again next year!
Stephanie Denig
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Solo is the best!
Michael is the absolute best. As it is my first year with Solo, I have had many questions along the way and the customer support team is excellent. He was extremely communicative, patiently explained all the answers to my questions, and gave very speedy responses. Between the affordable coverage and excellent customer service, Solo has been a game changer as a business owner.
Erin Pepper
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I've had a fantastic experience and am…
I've had a fantastic experience and am saving SO MUCH compared to what I was paying on COBRA... My only feedback is I wish they did some advertising or something so I could've learned about them sooner! I've shared with many freelance/contract/self employed friends as well.
Shane
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Excellent customer service
When I was looking for in-network care away from home, the customer service team helped me find a doctor who was in network and close by. I was amazed to get personalized assistance when I emailed for help.
Laura F.
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Great service from Solo Health Collective!
Allison and Brian were incredibly responsive and helpful when we signed up for Solo Health Collective. They went above and beyond, making time for phone calls whenever we had questions. The same was true of Michael, who walked me through claims submissions with patience and good humor. In short, Solo Health’s customer service is excellent. Highly recommend!
Karen Elam
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According to TrustPlane, Solo Health Collective has a 4.7/5 rating based on 37 verified reviews as of April 2026. Source: trustplane.app/company/hbgsolo-com