The site is legit and iem was alright.
The site is legit and iem was alright.
Subaru
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Headphone Zone
2.724 reviews
Last reviewed: Feb 22, 2026Do you agree with Headphone Zone's TrustScore? Voice your opinion today and hear what 24 customers have already said.
headphonezone.inMember since Mar 2026
Headphone Zone is an online company. Based on 24 reviews on TrustPlane, it has an average rating of 2.7 out of 5 stars. Last reviewed February 22, 2026.
Customer Reviews
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24 reviews
Email Promise Given for Store Credit → Later Denied → Defective Unit Returned
I am sharing this review to help future buyers make an informed decision about Headphone Zone customer service and warranty support.My experience highlights a gap between written commitments and actual resolution.I was initially given a clear written assurance that my earphones would be accepted as a return exception and that full store credit would be issued so I could upgrade to another product. I proceeded based on this written confirmation. Yahoo Mail - Re_ [WCID_ TH869] …However, after the unit was submitted, the company unilaterally shifted the case to the warranty repair route, stating that the exception window had expired — despite no explicit validity period being mentioned in the original communication.That was only the first concern.The bigger issue is that the repaired unit returned to me developed a new defect (loose right-side unit) which did not exist prior to their repair process. This raises serious questions about the effectiveness of the quality check before dispatch.Even after clearly documenting this in the same email thread, I was again asked what issue I was facing — which suggests the case history was not thoroughly reviewed before responding.At this point, the experience has felt more process-driven than resolution-driven.To be fair, the support team has remained polite and has offered to process another warranty claim and potential replacement. However, after already receiving a defective unit post-repair, confidence in repeated repair/replacement cycles is understandably limited.Key takeaways from my experience:Written store credit exception later declinedReturn exception validity not clearly defined upfrontProduct developed a new defect after warranty repairRepetition required despite detailed email trailPolicy rigidity appearing to outweigh customer outcomeFor a retailer positioned as a premium audio specialist, I expected tighter exception handling and stronger post-repair quality assurance.I hope Headphone Zone improves its internal coordination and customer resolution framework going forward.I remain open to a fair closure, but the current experience has been far more drawn out than necessary.
Riyadh Saleem
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Great audiophile brand with great support!
THE Audiophile brand in India. Huge selection of headphones and DACs. They have events where you can try headphones which is critical to making your choice.Best part is the support! I messed up a 2 of my orders and they were very supportive even though I inconvenienced them.Keep up the great work!
Vishal Menon
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Amazing support
Amazing support. They go out of their way to help. Great selection of gear that is hard to find in India.Genuinely surprised that their ratings are this low on TrustPilot.
Brijbala Vyas
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Their team sucks in repair
Their team sucks in repair. The only thing good about them is that they reply to the mails(which is no use as the issue won't be solved). I sent them my fiio ja11 dac because one side of the iem wasn't reading. So they when they checked the product it was perfectly fine. I urged them to check again and they said they checked it using multiple device and then send the product back. So when I got it back the problem persisted. I didn't send it back because all it could do was waste my time further.
Abin shalet
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No customer support and reply from…
No customer support and reply from headphones zone after mail any issue found in headphones after purchased. It's true experience with me.
pradeep thakur
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Shipped me damaged product I asked for…
Shipped me damaged product I asked for exchange of the product They are blaming me stating I caused the damage no exchange or refund
Bs Technologies
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legit site fast delivery genuine…
legit site fast delivery genuine products best price
Maxiii
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The product I got SIMGOT EW300 worth 7k…
The product I got SIMGOT EW300 worth 7k got it's jack torn in a week. Further communication regarding them was harsh and never resulted in any betterment. The last resort was a discount for an overly priced item they had in their website.Worst management by headphone zoneI would never recommend this scam to anyone
Ajay S Nair
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Warranty and after sale support is worst
I ordered headphone zone product and its stopped working the product is in warranty and they want me to send the product to them in Chennai
Hitu
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Total scam
I bought cca hydro a 12000 rs iem from them and as advertised on there portal it has extra bass signature but after using it I found totally uncomfortable and neutral sound so when I requested to return the product the request was declined from headphonezone, I would say its a total scam and purchasing high end iem creates no diiference at all, because headphonezone or any other online seller has no offline store where you can check the product and after purchaing there is no return.
Mohit Jain
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Flagged web site; charged more than approved; never sent the product
Headphone ZoneHeuser Guenter2956 Green AvenueSan Francisco CA, 94107The seller increased the charge for the headphone pads when the transaction was in pending state on PayPal; the order was never finalized due to Norton flagging the site as suspicious. Yet - i was charged higher amount, the product was never confirmed and shipped. Luckily - AMEX and PayPal agreed and provided a full refund.
Igor Jurisica
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Non Existent customer Care
Non Existent customer Care. No Regard for timely delivery. They deal with fraud couriers.. Stay away if you don't wan't your health to be impacted.
SanjayKumar Jeyakumar
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Very good experience
Very good experience. They also offer cash on delivery for the audio products which is a must if you are ordering from them for the first time. The updates emails are a breath of fresh air compared to the ones from amazon etc. Will deffinately order again.
Anmol Kaushal
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Headphone Zone, simply No 1
Headphone Zone, a sanctuary for discerning ears, beckons to those seeking auditory nirvana in the heart of India. Here, time dances swiftly to the rhythm of expedited deliveries, ensuring your coveted gear arrives with the grace of a well-composed symphony.Customer service, a beacon of warmth and courtesy, illuminates the path for seekers of sonic perfection. Whether in person or through the ether of call and email, the headphone gurus stand ready, their wisdom a guiding light through the labyrinth of audio intricacies.But lo, it is not merely the gear that enchants the senses, for within these hallowed halls lie listening sessions that transcend mere mortal realms. Raghav's Audiophile 101, an ode to the pursuit of sonic excellence, and AR Rehman's melodic tapestries, weave a tapestry of sound that enraptures the soul.In gratitude, we offer our sincerest appreciation to Raghav and the entire Headphone Zone family for their tireless efforts in fostering the audiophile spirit across the land. May their endeavors continue to resonate and inspire, as we journey ever deeper into the boundless expanse of sound.
manidip ganguly
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Got Scammed by their Gear Tradeup Programme
Got Scammed by their Geaar Tradeup Programme , the party on the other end has took my Headphones IC Chip and returned it to me , raising this issue to the team in headphone zone says , that we are not responsible for it & as your return / refund date expired , we can't do this to you , more than the theft , their authoritarian and irresponsible behavior got me so mad and i hate the brand for what they promise but fail to deliver , i hope they can change , but i've lost interest in all audiophile products that they genuinely sell .
Parthiban
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Worst return policy and fraud activity…
Worst return policy and fraud activity in the name of policy I purchased a headphone from headphone zone, I bought the product for connecting with my laptop but the product is failed to connect with my laptop as a bluetooth device, I returned the product within 1 day after purchase, but they are not taken my returned product they saying they can't take the product because they saying it's my system having the problem, they said it will connect to any device but they failed to meet the requirement. they are cheating people with their return policy
Akbar Ommerx
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Awesome site for IEM lover
Very good warranty experience with headphone zone and I love the site as a IEM lover.
Sachidananda Behera
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Warrenty clam experience
I recently had the opportunity to experience an outstanding warranty claim process with a headset I purchased, and I am delighted to share my positive experience. The company's commitment to customer satisfaction was evident throughout the entire process, from the hassle-free claim to the quality of repair and the unexpected bonus of complimentary earbuds.Upon discovering an issue with my headset, I reached out to the customer support team to initiate a warranty claim. I was pleasantly surprised by the prompt and courteous response I received. The representative guided me through the necessary steps, ensuring that the process was straightforward and stress-free.After submitting the required details and proof of purchase, the company promptly approved my warranty claim. Within a few days, I received shipping instructions and a prepaid label to send my headset for repair. The company's efficient handling of the logistics further enhanced my overall satisfaction.A few weeks later, I was thrilled to receive my repaired headset. The repair work was impeccable, and it felt as good as new. The attention to detail and the high-quality craftsmanship were evident, showcasing the company's commitment to providing top-notch customer service.To my surprise, nestled within the packaging was a pair of complimentary earbuds. It was an unexpected gesture that truly delighted me. The earbuds were of exceptional quality and complemented my repaired headset perfectly. This act of generosity reinforced my confidence in the company's dedication to customer satisfaction.Overall, my warranty claim experience was outstanding. The company's responsiveness, efficiency, and commitment to quality repair went above and beyond my expectations. The complimentary earbuds were a thoughtful touch that demonstrated their appreciation for their customers.I highly recommend this company to anyone seeking a hassle-free warranty claim process and exceptional customer service. Their commitment to resolving issues promptly, delivering quality repairs, and surprising customers with additional perks is truly commendable. With this level of dedication, it is clear that they prioritize customer satisfaction and strive to build lasting relationships with their clientele.Kudos to the team 👍
Mukil An
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Frauds
They sent me a dirty pair of used ear buds. The site was obviously a huge scam but had to make sure anyways. Hope everyone just looks up the authenticity of site like these before making a purchase.
vijay rajesh
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Cite this page
According to TrustPlane, Headphone Zone has a 2.7/5 rating based on 24 verified reviews as of April 2026. Source: trustplane.app/company/headphonezone-in