Do you agree with Home Delivered's TrustScore? Voice your opinion today and hear what 56 customers have already said.
Home Delivered is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.7 out of 5 stars. Last reviewed April 27, 2025.
Placed an order then got a few emails about lateness in delivery. I tried to reach out to them multiple times and got no response. After about a month I finally had to contact my credit card company to get a refund. Beware…
Don't use dpd they are useless told them to leave it with neighbour because intercom wasn't working but no they didn't so ended up missing them then they said they would be back the next day then that day comes they change again saying there not coming til following day if anywhere listened.it would help
DO NOT ORDER FROM THIS COMPANY. PROMISE DELIVERY ON DATES THEY DON’T KEEP..
As of the second week in February, my order, placed on Nov. 25th has not arrived. I made inquiries about the order via email and requested a refund. I have not heard from anyone concerning my inquiries. Do not order anything from this company.
I placed an order, they took my money and two months later still trying to get what I paid for. This site is a total SCAM
BEWARE: This company is a SCAM!!
I ordered 2 boxes of collagen and only received one! I emailed them and they sent me an email stating that it was due to product availability but didn’t send an invoice stating it was back ordered. I sent them another email and they then responded that I only ordered one! I sent them a photo of my order and disputed the charges! Do not buy from this company!
I placed an order for Kirkland protein bars on March 7th. After 2 weeks I hadn't had any updates on my order. I emailed them and was told that my order was in the final stages of processing. I waited another week and a half before reaching out again and they said pretty much the same thing. So I told them if I didn't get refund or update on delivery I'd be contacting my credit card company to file a claim. I get an email from them the very next day saying my order was canceled... They say they're based out of the US so I don't see any reason why it would take so long to ship. This whole process took almost a month. Do not order from this company!
Terrible customer service. 12 days waiting and they finally texted me. I told them to can order, had to order elsewhere they took so long. They lied and said it had mailed l and was too late to cancel. 2 da6s later I get a text from UPS stating a label had been created and package would ship soon. They lie. I don't need their product any longer.
I ordered a dog food from this company because it promised it would deliver in two days, which was important because that's when we would be bringing home our new dog (it was the food his previous owner had been feeding him, so important to start him out on this). It didn't arrive on time and my order said it was delayed "due to inventory issues" which sounds like a typical excuse others have experienced. Tried to cancel since it obviously hadn't shipped and got a canned message "They would try" to cancel....but obviously after seeing what others have experienced, this doesn't sound like it will happen. Truly awful company...I wish I had checked reviews before ordering with them. Why are they still in business?? Why haven't they been shut down? Since I paid with Paypal have opened a dispute to try to get this cancelled and refunded. Absolutely awful scam artists!
Website is misleading, there is NO free 2 day delivery, this is a blatant misrepresentation. If your needing your order with the next two weeks shop elsewhere. This is my second and last order. I believe I waited 3 weeks for my first 2 day delivery.
Ordered cookies and after order saw that these people were the delivery company. They apparently are used by questionable third party delivery agents.These people are the email kings promising what they cannot deliver. Promised a food delivery for Thanksgiving. It never came. Constant emails telling me delayed but I could cancel. Canceled. Then had a plethora of emails stating delivery ready. Sent info that I cancelled order. They now say item was shipped (but I had cancelled the order). I notified them again order was cancelled. They notified me delivery was delayed. THIS COMPANY AND THEIR 3rd PARTY SELLERS IS A SCAM. Stay away from them!!!
Avoid this company. Awful, awful service. I ordered and was told that due to an unusually high volume of orders, the shipment would be delayed. They would email me when the order shipped. They then offered a "Cancel Order" button so I chose that. I then received an email stating they would TRY to cancel it but it was a third party shipper. Three days later an email stated the package was shipped. I replied that the order had been canceled. No response other than their default "sorry but due to high volume... " and the next day's email stated " order is out for delivery." It came from Sam's Club, one block from my house, from which I could have ordered direct and had free delivery. Now, Home Deliveries will consider a partial return because they will need to pick it up and restock it. I explained that I can drive the unopened delivery one block back to Sam's but have had no reply. Probably they next email will state "due to an unusally high number......." Awful, awful company. BEWARE
Amazing work guys! You made my tasks 100% easier to do. Great customer service!!
They ship the wrong sizes and the the next time they ship it to the billing address instead of the shipping address. Who wants to deal with returning diapers? Like I don't have enough crap in my life.
I ordered a thickening agent for my youngest daughter which she needs to have to eat and I ordered it with 2nd day shipping on Friday, well on Monday morning I called my order wasn't even shipped out yet and I was told I wasn't going to get it for a few days although I paid for the extra shipping. The customer service was horrible and I was given zero help. I cancelled my order and will never be ordering from them again. They did nothing to help my needs or anything to resolve this.
Deb at Home Delivered has been a godsend to me! When I needed the thickening agent, simplyThick, so my husband could swallow liquids safely, she bent over backwards. Provided phone support, when I couldn't seem to navigate the website, then told me I could call her anytime to place future orders. To facilitate my second order, she had it "dropped" directly from the manufacturer to save time. It arrived in just two days! I have since solved the website glitch -- my problem, not theirs -- but may still call Deb every once in a while, just to hear her friendly voice...
Great company to work with! They are quick to deliver! In my years, they delivered the wrong product once and were very fast in correcting their mistake at THEIR cost, not mine! Always very polite on the phone. Since being diagnosed with MS and becoming incontinent, this subject is hard for me and embarrassing to discuss. No longer! I have called to ask a question and was treated with dignity. Thanks Home Delivered! I have told several people about your company! Trust me...word of mouth goes far when talking about things like this? I won't go with any other company!
I have been an ongoing customer of Home DeIivered for several years with with NO issues - until yesterday. I called Customer Service, described the issue, and problem was resolved within 15 min with their call back. That's great support, and I am more convinceded than ever to continue using Home Delivered whenever possible
Home Delivered has a great selection of incontinence products. We purchase the X-large Prevail adult diapers for my mother-in-law, and the fluff large pads for use under her potty chair in her bedroom (next to the bed). Ordering on line and having them delivered is a great convenience, since it is difficult to find X-large sizes in area stores.
According to TrustPlane, Home Delivered has a 3.7/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/homedelivered-com
