I have been unable to obtain the…
I have been unable to obtain the invoice for my stay, so I cannot justify my expenses in order for my company to reimburse me for my accommodation costs.
Enrique Carratala Sanchez
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Hotels.com
1.58 reviews
Last reviewed: Sep 28, 2025Do you agree with Hotels.com's TrustScore? Voice your opinion today and hear what 50 customers have already said.
hoteles.comMember since Mar 2026
Hotels.com is an online company. Based on 8 reviews on TrustPlane, it has an average rating of 1.5 out of 5 stars. Last reviewed September 28, 2025.
Customer Reviews
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8 reviews
Not trustworthy
One year ago i booked a room in Barcelona for primavera sound. today without any notice booking was canceled unilaterally (the card I used to book was an old one, but payment was due next week at the beginning of my stay). Nobody alerted me of anything, or asked for an alternative guarantee. Thanks to this, I am now without an accomodation in Barcelona, and the hotel "offers" me to re-book the room paying 3 times more for the room. Hotels.com "offers" me to book anything i like. Thank you, this is the worst service I've ever had from a hotel in my life. You have one job to do, bookings. And making sure they are booked and tourists are not left on the streets. One job.
Marco
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Buyer beware!!
Buyer beware!!Advertise in pesos and then charge in $s at the worst possible rate. Room cost me 3x more.
Oliver Meakings
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He reservado un hotel en Barcelona
He reservado un hotel en Barcelona, he tenido que cambiar la fecha de check-in y no había forma de contactar con ellos para hacer este cambio. No hay servicio al cliente. estafadoresI have booked a hotel in Barcelona, I had to change the check-in date and there was no way to contact them to make this change. There is no customer service. scammers
yasser iboudaaten
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complete fraud
complete fraud! they put very low pricing on their website. but once you enter your credit card details they charge the double of the amount that what you have booked for! I will report to the police!
Laura
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No customer service at all
After 10 days of booking a 3-days stay through Hotel.com, the hotel customer service called me to inform that their hotel is fully booked and they have no idea how the website could sell the room. In order to clear the issue I tried to call the Hotels.com customer service if such a thing really exists. Hours of trying and zero result. The only service they provide after the booking is a chat-bot which brings all the unnecessary common topics just to check your ego-strength under pressure.
jjaggro g
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They enjoy seeing their customers hurt by fraud
Someone stole my wallet, phone and used it to make a booking.Customer service got some kind of psychotic, enjoyment out of watching me suffer. I have no idea why. I have never seen customer service hang up on me 3 times. Laughing because I lost hundreds of dollars, it is beyond unprofessionalism: They are psychotically happy about seeing someone lose money.I have never seen this at a company before - customer service laughing and refusing to help you.I told them after dealing with them getting their weird, sick enjoyment out the fraudulent booking to delete my account.The customer agent then started talking about his belief in Islam and I was just asking to delete my account.I called 3 times and chatted once and these people are beyond unprofessional - they enjoy seeing their customers hurt.
Alexander Wood
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Excelente servicio
Excelente servicio, numero de contacto en varios paises, cambié mi reserva sin ningun problema.Excellent service, free contact numbre in various countries, Ihad to change my reservation and had no problems.
Mariella
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According to TrustPlane, Hotels.com has a 1.5/5 rating based on 8 verified reviews as of April 2026. Source: trustplane.app/company/hoteles-com