Trust PlaneTrustPlane
Hot Spring Spas logo

Hot Spring Spas

2.26 reviews
Last reviewed: Jan 15, 2026

Do you agree with Hot Spring Spas's TrustScore? Voice your opinion today and hear what 6 customers have already said.

hotspring.comMember since Mar 2026

Hot Spring Spas is an online company. Based on 6 reviews on TrustPlane, it has an average rating of 2.2 out of 5 stars. Last reviewed January 15, 2026.

Customer Reviews

Write a Review
Filter:
6 reviews

Purchased a 20k Hot Springs Vanguard…

Purchased a 20k Hot Springs Vanguard salt water spa in 2023. Now selling the house and although I bought a 7 year warranty with the hot tub, the manufacturer says it will not honor the warranty with the transfer. Their explanation was that "I paid the dealer for the warranty and new owner did not". That makes complete sense but, I didn't get any money back for the remaining time. The they explained that "It was in the fine print of the contract". Lesson learned, don't buy from a company who cares more about their profit than supporting their product and customer. Bad Business!

Neil Willis
Was this helpful?

Don't count on it

We are very upset that the heating element in our 3 year old Rhythm is broken after very gentle use. Having spent over $15k for a brand new tub 3 years ago, we find it a sign of bad workmanship that major components are a) breaking and b) no longer under warranty. We are now at the mercy of our distributor's very busy schedule, with several weeks between notification, a separate expensive call out to confirm what we know is the problem, and now waiting on a solution. This is a nightmare.I wish we didn't have to complain online about something so basic has having a working device, but here we are.

Mike
Was this helpful?

All Show

The company is all promotion and little quality. When the control board on my hot tub went bad (new one = $350) I found it was a relay that had shorted/burned up. I can replace the relay by simply soldering a new one in....so I ordered an identical relay from the relay maker and soldered it in for a few dollars. Fixed! BUT: the new relay came with the manufacturer's installation instructions that noted it was "not to be used for wet or outdoor locations". No wonder it failed; it's a HOT TUB! Stupid azzhole engineering or built-in obsolescence?

J S
Was this helpful?

2017 Grandee spa

2017 Grandee spa - Poor build quality. Wooden internal frame has rotted after only 6 years ownership. Had to replace wireless remote 5 times and no improvement in reliability. Saltwater system stops working after 3-6 months (originally claimed to last 12 months). Moto-massage jets have failed. Expected much better from this brand as expensive to purchase and company claim superior product. This is not the case.

Martin D.
Was this helpful?

A few years ago we bought a very…

A few years ago we bought a very expensive Hotspring (edition Ilse Demeulemeester). We now have a leakage that cannot be tracked. As a result the entire outside is rotting. The advise @Gervi gave us was to just buy a new one.

Tinne De Pooter
Was this helpful?

Great service and advice given by…

Great service and advice given by Michelle to rectify our neglected water.Many thanks for professional advice and guidance👍

Cameron
Was this helpful?

You might also be interested in

E

eBay

1.2(60 reviews)
B

Best Buy

1.5(60 reviews)
Z

ZARA

1.4(60 reviews)
A

Amazon

1.6(60 reviews)
N

Nike

2.0(120 reviews)
E

Etsy

1.5(60 reviews)
Cite this page

According to TrustPlane, Hot Spring Spas has a 2.2/5 rating based on 6 verified reviews as of April 2026. Source: trustplane.app/company/hotspring-com