The customer service wasn’t good
The customer service wasn’t good. The girl who replied to me didn’t understand the term ‘dimensions’ which I thought was odd. The picture I received was smaller than anticipated. They said this is because when you select ‘full bleed’ the size decreases by 10%. But you select the size before you select if you want full bleed.The quality of the framing was not good for the price- it’s nothing special. It also constantly creaks which drives me crazy and so think this is because there is tension in the frame.Anyway the result is still nice, but definitely not worth the money
Sam Shaw
Poor customer communication
Poor customer communication. Too long to wait for shipment . I ordered my print August 1 . It’s August 27. It still has not shipped out. I have reached out to them via email three times. And I am failing to hear back. I would never buy from this company again. They don’t have a phone number either which stinks . No no no !
Sarah Hagen
Received a framed print as a gift
Received a framed print as a gift, but the hanging hardware was installed on the wrong side. The company offered a $50 refund or a replacement, which I appreciated at first, but ultimately found the experience disappointing for a piece costing over $ 500. They never sent the promised return label for the replacement, and didn’t provide a solution for return packaging, even though I had no box. It felt like I was left to clean up their mistake.
Jose Cao
Excellent prints & great service
We are beyond happy with our prints! They have transformed our office space. The whole experience from order to delivery was great.
Krystal Gray
Beautiful Print and Great Customer Service
Ordered one of their beautiful prints and am so happy with it - top notch quality! Even better is that they went above and beyond to get my piece to me quickly so I could hang it in just the right spot ahead of my housewarming party.
Joe
Beautiful pieces and excellent service
Beautiful pieces and excellent service! Grace went above and beyond to help us through the ordering and shipping process. We can’t wait to order more pieces from House of Spoils.
Diana Pham
Helpful and responsive
Quite satisfied! There was an error with my order: it was solved very rapidly and thoroughly. And with an appreciated bonus! Thanks
Cassandra
Very prompt service and always…
Very prompt service and always available for a question, will be ordering again multiple times!
JH
Outstanding Customer Service, Stunning Print
We had a couple of issues but they were quickly & seamlessly resolved. outstanding customer service and we're in love with our print, it's stunning. super happy, would highly recommend.
Caroline Dyer-Smith
Our overall experience with House of…
Our overall experience with House of Spoils, and their customer service team, especially Grace, has been incredible. They really made sure we were happy with our piece and really made sure we were taken care of. Thank you so much for your help Grace; we love our new giant print in our new house.
Chan H
Beautiful artwork… Amazing customer…
Beautiful artwork… Amazing customer service!
MM
EXCELLENT customer service and received…
EXCELLENT customer service and received the piece packaged well and it is gorgeous. Thank you!
Vanessa
Great Customerservice
I had issues with the ordered print and was helped instantly. I got a new replacement without troubles and with very little wait.
PB
Excellent quality prints at a great…
Excellent quality prints at a great value price! Max, Jhoni and the team couldn’t have been more helpful! Thank you!
Stephen C
Great Customer Service
I ordered two photos, both came in flawless and the Frame was undamaged. Support also followed up via email to ensure I was happy with delivery. Great experience all around.
Zach Z.
I ordered a beautiful framed photo from…
I ordered a beautiful framed photo from House of Spoils and the quality is fantastic. The photography arrived at my home quickly and in great condition. I would highly recommend purchasing art from this company as the photography is unique, the framing is top notch and the pieces look beautiful in my home.
Seth Cohen
Fantastic quality and arrived quicker…
Fantastic quality and arrived quicker than expected!
Arya Alexander
Beautiful photos but so poorly framed
Beautiful photos but so poorly framed. In particular the acrylic cover is glossy and very reflective, meaning you see the reflection rather than the photo in a bright room. Frame itself also looks cheap in real life, doesn’t justify the premium pricing.
D ahel
