PERFECT
It’s a very professional company very trustful They take care of my problem very fast and nicely ( it was my mistake) Thank you very much ! You rock!!
Dragon II
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isinwheel.fr
4.350 reviews
Last reviewed: Feb 16, 2026Do you agree with isinwheel.fr's TrustScore? Voice your opinion today and hear what 656 customers have already said.
isinwheel.frMember since Mar 2026
isinwheel.fr is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.3 out of 5 stars. Last reviewed February 16, 2026.
Customer Reviews
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50 reviews
Bike performance
My bike was advertised as capable of 55 miles per charge; I only achieved 12 on lowest assist level on roads with average gradient. Given problems of returning it and after many emails, I accepted a 10% refund an additional battery. I’m not sure it was a good compromise.
PeterStreet
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Very beautiful trotinette !!!!
Very beautiful trotinette !!!!Good product
Sabrina V
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serious company care about customer you won't be alone.
I bought a GT2 back in September, I had difficulty because I didn't have any knowledge about those electric device. The customer service was and is always kind and fast response. They offer help far beyond what I ask. I am very happy with the GT2 is sturdy and even as a beginner I feel safe in the road and in my of road trip. I go alot in dirt dry or wet and into forest . The GT2 is fast reacting and easy to ride. .With isinwheel you will not be left alone, if you have a problem they will be there as same as if you simply ask a question. . Isinwheel also provide spare part for there products and that is a big big plus! 👍 Their products have a very good quality/price ratio. Just make sure to choose a model that is suited for the use you want to make of it. Very good quality for a very reasonable price. Go for it! Thanks isinwheel
year warranty
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The best quality
The scooter have the best quality and the compromise of the Isinwheel people is extraordinary, Thanks.
Cristian
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Isinwheel top notch …
Iv had nothing but great experience with this company. From great products to speedy response from customer service when issue arise. I would recommend these scooters to whoever is looking for a great scooter.
Joseph Suber
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Extremely Disappointed with Faulty…
Extremely Disappointed with Faulty Product and Poor Customer ServiceI am very frustrated with my experience with Isinwheel. I received a faulty product that has been overheating, the battery drains rapidly, and it was not as advertised. From the beginning, it was clear the product was defective.I reached out to customer service expecting help, but the response times were incredibly slow. At one point, I had to wait eight days just to get a reply. After weeks of back-and-forth with no real resolution, they have now completely stopped responding and are refusing to support me.I feel ignored and let down. I bought this product in good faith, and instead of addressing the issue, they’ve chosen to avoid responsibility.I would not recommend purchasing from Isinwheel. The product quality and customer service have both been extremely disappointing.
Zahir Ulhaq
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Still waiting on a refund for a scooter…
Still waiting on a refund for a scooter that was picked up on the 11th July customer service is shocking and non existent
Nichola Johnson
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Bad Delivery (not at courier fault) & Support
My first impressions on this company are honestly not great but I'm willing to give them the benefit of the doubt as I fully understand certain things are not within there control. Such as currently I have waited more than 5 days for an order that is advertised as "1 day delivery from west Bromwich" meanwhile the item is saying its at the "International Hub" which for starters I'm sure is in Coventry. thats roughly 1-2 hours for it to travel from there to a warehouse or the courier (XL Courier) who have been fantastic in answering my messages via WhatsApp and letting me know they don't even have my parcel yet just the information for it.I have currently been waiting in every single one of those days expecting it to be delivered in the advertised time however to no avail. Not to mention the order tracking... which only updates once every 6-12 hours via the official link iSinwheel gave me.Now their support... thats a whole other story they never answer emails, calls get ignored however I managed to reach through to them once but after that I haven't heard back in daysAgain I am more than understanding that things happen and isn't always in there control however they should not be advertising delivery deadlines if they cannot keep up to them and they should not advertise 24/7 support if they cannot even reply.I have every intention of changing this rating if things improve over the next 24-48 hours as i really want to give them a chance at redemption as their products seem amazing and have great reviews both online and on YouTube.I have seen them reply to reviews and ask for order IDs and mine is as follows"ISW16540UK"
Nathan
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I have had a scooter for less than a…
I have had a scooter for less than a month the scooter has not been welded correctly and the handle is not connected. I have not been able to get contact via email or phone call as it is just ringing out.
SARAh
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Very good and sturdy product!
They have very good and sturdy products for a very reasonable price. It's possible to remove and change the battery as most of the pieces. Great investment!Serious company.There support services is impeccable. I am very happy to have discover and buy from that company.Trotinette GT2
Christelle D
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I had an issue with the brakes on my…
I had an issue with the brakes on my iSinwheel GT2 scooter and reached out to customer support. I was honestly impressed with how fast, professional, and helpful the team was. They guided me through the troubleshooting steps, clearly explained the warranty process, and made sure I received the necessary parts and assistance in no time.It’s rare to see such attentive and efficient service these days, and I truly appreciate their support. Thanks to the iSinwheel team, my scooter is back on the road and working perfectly!Highly recommend — not just for the scooter, but for the excellent customer care. ⭐️⭐️⭐️⭐️⭐️
Denis Kharchenko
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I love my S10Max electric scooter that…
I love my S10Max electric scooter that I purchased a few months ago. I use it every day to commute to work, and it’s doing a great job.I had a few minor issues, but the customer service resolved them quickly.
Warren Lecart
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quick response of the support
I've emailed the support to request an invoice for my purchase 2 years ago with the order number and my email address.And the next in the morning I've received the requested invoice.Very happy.
d-s.h
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It is my first time buying isinwheel…
It is my first time buying isinwheel trotinette but I love it. The service is at top no comparable , the electric bike itself is very good (s9max) . After service is also very good .
Tenzin Lobsang
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Great product and after-sale service
I bought a scooter S10MAX 1000W back in march. The product is working great and is very powerful. The delivery went smoothly, I received the scooter only 3 days after the order. They are very professional. Their after-sale service is efficient. They have always responded to my inquiries within 48 hours max. I really recommend this reliable company.
Xavier Houben
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S10Max is the best so far !
I bought a S10Max in November 2024, i use it everyday around 20 miles per day and it's amazing ! Thanks for this !
Anoy
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I recommend the isinwheel brand frankly…
I recommend the isinwheel brand frankly the service is great I had a problem with my gt2.they sent me a video and I repaired it myself it's great thank you
Sidibe Kalifa
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Great scooter and great aftercare.
I love my isenwheel GT1 the only problem I had was the accelerator screw wouldn't tighten and although it still worked isenwheel sent me a new one free and a helmet for the inconvenience. They were very helpful and fixed the issue very quickly. I would recommend them for anyone looking for a great experience.
Ruaridh Oneil
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I found the website easy to use and…
I found the website easy to use and very informative. The product is top value for money with a prompt delivery service.
Neil Stephens
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According to TrustPlane, isinwheel.fr has a 4.3/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/isinwheel-fr