Bought a mixer worth 600€ and it…
Bought a mixer worth 600€ and it arrived scratched. I’ve ask for a discount instead of returning it and after two weeks, I didn’t even get a response.
asiakas
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kitchenaid.fi
1.02 reviews
Last reviewed: Oct 5, 2025Do you agree with kitchenaid.fi's TrustScore? Voice your opinion today and hear what 7 customers have already said.
kitchenaid.fiMember since Mar 2026
kitchenaid.fi is an online company. Based on 2 reviews on TrustPlane, it has an average rating of 1.0 out of 5 stars. Last reviewed October 5, 2025.
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I deeply regret ordering from…
I deeply regret ordering from KitchenAid Finland (kitchenaid.fi). The product I received was faulty — clearly defective straight out of the box. When I contacted customer service, I expected a replacement or proper resolution. Instead, they offered a refund only — and suggested I reorder the same product at a higher price, since it was no longer on sale.This is not just unacceptable — it is potentially illegal under EU and Finnish consumer law. When a customer receives a defective product, the seller is obligated to repair, replace, or refund without loss to the buyer. Telling someone to “buy again” at full price to fix their own mistake is outrageous.The attitude of customer service (in this case, Teemu) was dismissive and unhelpful. No accountability, no respect for the customer’s time or rights — just a shrug and a suggestion that I pay more if I still want the product.Avoid this company unless you’re willing to fight for the most basic rights. KitchenAid may have a solid brand, but the Finnish branch is doing it serious damage.
Louise Leppavuori Ankartjarn
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According to TrustPlane, kitchenaid.fi has a 1.0/5 rating based on 2 verified reviews as of April 2026. Source: trustplane.app/company/kitchenaid-fi