Do you agree with Kitchenaid's TrustScore? Voice your opinion today and hear what 69 customers have already said.
Kitchenaid is an online company. Based on 5 reviews on TrustPlane, it has an average rating of 1.6 out of 5 stars. Last reviewed August 8, 2025.
these are the most expensive pieces of junk i ever had the miss fortune to own. they came with the house or i would not have purchased them. we have been in the house 3 years- replaced the refridgerater, clothes dryer and nobody can fix our $8000.00microwave oven combo- two separate technicians and still does not work. JUNK run don't walk away from these appliances- customer service was put out i was calling
We bought a kitchen aid built in to take the place of our old subzero 2000 model that was still working however the control panel went out, but it was 25 years old, decided to go with the kitchen aid due to price, but not really that much, it is a good looking refrigerator, but in no way does it measure up to subzero, the freezer does not consistently keep some areas of the freezer below freezing, we have had to throw out meat 2 times that when removed we’re not frozen, the kitchen aid is a wantobe sub z, it doesn’t measure up in any way except exterior looks
SO disappointed in our kitchen appliances purchased from Best Buy. Less than one yr old, Frig doors do not come clean, rubbing noise when microwave is used, the finish on the dishwasher is delaminating. There is no customer service, we were told it is all cosmetic. Such a huge investment for us and our kitchen looks tacky and unclean.
Purchased a KitchenAid side by side refrigerator freezer in November 2020. It has worked well for some time although it never seems to make enough ice to fill the bin. Last year, we had to replace the water pump and just this week, the control board, which is a major part of a functioning appliance. I called the KitchenAid warranty department and they do not deem the control board, the board that controls the coordination of all things that make a refrigerator work, a major component. So, I am now out over $600 ($380 for parts), lots of lost food and a bad feeling all around. I called and they would not provide even a coupon for the future purchase of a KitchenAid appliance.
Purchased a KitchenAid refrigerator from Best Buy May 2024. Stainless door is rusting after 8 months of ownership. KitchenAid and it's parent Whirlpool doesn't stand behind it's products. They said that cosmetics are only covered for 30 days despite the problem obviously being due to poor quality stainless steel. KitchenAid does not highlight this 30 day coverage policy for this defect. Don't buy a Whirlpool stainless steel product if you care about the appearance of your appliance.
According to TrustPlane, Kitchenaid has a 1.6/5 rating based on 5 verified reviews as of April 2026. Source: trustplane.app/company/kitchenaid-it
