Thinking of getting a Lincoln, think again!
Lets talk car. Calling Lincoln a luxury car is like calling a Vespa a Harley. The fit and finish leaves a lot to be desired, the dealer prep was wanting and the quality of the material is best illustrated by their cheesy floor mats. and other plastic material. I made the mistake of ordering an accessory afterwards and it was pure junk and I sent it back immediately. I had the car five months and there were already four recalls, some of which they do not have fixes for and some were known or should have been know before the car was leased. They should not be allowed to sell or lease a car when recalls are in place or at a minimum inform the customer beforehand! I recently rode in a friends Ram pick up truck and it was quieter and rode smoother than my Aviator. The features and instruments worked better and easier!Calling Lincoln's Customer Service is like saying Charlie Manson was a family man, it is a joke! For one thing Lincoln seems to be run by a lot of women or foreigners and perhaps Woke is at play, may explain why they put mud flaps in the front of the wheel wells. I wrote to the President of Lincoln, Ford and Lincoln Financial Services and never received a response. The employee customer people in mom's basement playing solitaire and pretending to take notes to escalate it up the chain which never happens. I did receive two perfunctory responses where they disavow having anything to do with Lincoln. Do not provide a surname, telephone number or email and their firsts are probably made up anyway. Perhaps it is an indication of how many complaints they get. If you want to spend hundred grand or more for a "black label", their pretend real luxury car, which is a dressed up Explorer maybe you get better service.They don't provide an owner's manual, you have to download their 580 page manual from their website. The manual was obviously written by geeks and lawyers for idiots, guess they know who buys their cars. It could be done in a hundred, nice glossy pages by any normal person or car guy and given out with the car and would be useful.I suggest that if you are looking for real customer service, go with any foreign auto manufacturer like Lexus, Toyota, Honda (got better service with our CRV) Mazda or even Hyundai or Kia. I think Ford is one of only two domestic auto manufactures left and soon there may just be one !