I would never use them again
I would never use them again. Alek came out to fix a washer that another company dumped detergent in it. 1st off, he could not figure out how to take the top off and wanted to use a putty knife. Did not see the screws. When he put it back together, he did not align it up and he had to come back to fix that. I set a time to do the rollers on my dryer. He came out and took it all apart. Started to put it back together, but said that the dryer would still make noise even with the new rollers he put in, as the seam on the drum was messed up. I asked him what I need to do to get that fixed, and he had no idea. He then started to put the dryer back together, and something did not feel right as I asked him if the rollers he took out were back and he said, "uhhh". So I asked him where the old rollers he took off were, and he said in his truck. I told him that I wanted them. HE told me that he had to take them back to the shop. I asked why he needed to take my old rollers back, and he said to prove that he did the job. I told him he can take pictures, but I want them back. He got nervous and went out to get them. I walked out with him. He got them and was coming towards me saying, "they are almost new" still acting very odd and nervous. I said, what do you mean that they are almost new? are you saying that they did not need to be replaced? He then got even more nervous and said that no, these one (the ones that he handed me) were the new ones and that the old ones are still in my dryer. Said that the rollers were the wrong ones. At that point I knew he was trying to cheat me by charging me for new rollers and not putting them in. I yelled at him, telling him to put my dryer back together and get out, and how dare he lie and try to steal from me. I called the office, but kept getting their AI saying that everyone was on a call and someone would call me back ASAP. I called quite a few times, getting the same thing. I came to find out the next day that they were all gone for the day. So if there was an emergency, we could not get a hold of them. There were so many other shady things happening with Alek. He tried to then tell me that he was going to tell me and was going to adjust my bill. I told him, "no you were not, you are going to give all my money back". When I first told him to put my GE dryer back together and get out, and was calling the office, he got on his cell and started doing things. I went outside and left messages for them. When I came back in he showed me his phone that said the rollers were not in the dryer. I know he was adding that AFTER I found out he lied and tried to scam me and confronted him on that. He then has the nerve to say that he can order the right rollers and come back and fix it. I told him I never want him back in my house. He said that I will get my money back because the dryer was not fixed. I told him that I will get my money back because he lied to me and tried to scam me. I will never use them again. not sure how they got all their great reviews on their site but I am adding this to every board that is out there so that others do not get ripped off from them. I have GE coming in this week to do the job. I spoke with the office the next day. They refunded the money they took from me and she said, I have worked with Alek for a long time, and he is a good technician. I told her I have to disagree and why (Not knowing how to open a washer, not knowing what to do about the drum (replace it), not aligning the washer front, trying to cheat me), and her response was, "well, you can have your option".Do not call them, and if you do and get Alek, do not let him in your house.