Lowest quality of them all. DO NOT BUY
Lately the auction in my state has been getting these scooters has been having these uggo ass scooters up for sale and after winning these 2 Megawheels scooter i dont think these people give a damn about their customers because one of the scooters was brand new and it only lasted 3 months. The other has a defective system and it will power itself off at random. Talking to Megawheel's customer service is basically pointless to all means. I couldn't be anymore disgusted with this lame ass company. Do not buy from Megawheels you are truly better buying a Segway escooter. I hope Megawheel drops soon entire business falls soon.
MaShawri Olukai
Terrible!! Please avoid
Terrible!!! They don’t reply to my emails and block my account. Please avoid and save yourself.
Aaron
AVOID THIS COMPANY
Megawheels has had the faulty scooter they sold me, returned to them as requested , since January they wont return it or respond to emails!! Save yourself from this badly run business & buy from a reputable company...
Juliet Cavanagh
This company is disgusting
This company is disgusting. They have been no help at all I returned the scooter to be ignored by megawheels. They had my money & scooter . For months of emails proof pictures & help from Parcel force. I had no help from ebay whom I bought this scooter from. This is not the way megawheels should treat their customers. Shame on you
libbilooL creek
I bought a charger on their website and…
I bought a charger on their website and then I told him that it couldn't be charged and asked for a refund. They didn't give it and said that my scooter was broken. Then I had a charger and it worked all the time. Then he insisted that my scooter was broken.okay, If it's broken, then no reason to keep his charger right?Then their customer service was really bad. Not polite to customers and didn't help me solve my problem.
Chloe Yee
Simple communication about a product…
Simple communication about a product would be great. They can't even do that. Don't purchase anything from this company. Unless you want your money to be pissed down the drain. You'll find better products at different companies. This one here; complete $#17$#0w
Andre' B
Bought 3 scooters- BEST CUSTOMER SERVICE
We bought 1 MEGAWHEELS Electric Scooter, 3 Gears, Max Speed 15.5MPH, 12-17 Miles Rang 7.5Ah/5.0 Ah Powerful Battery with 8'' Tires Foldable Electric Scooter for Adults, Teens, Kids, Load 220-265 lbs. Our tween loved it so much we got 2 more for us! SUPER FUN CEMENT SURFING!!Customer Service:1 of the 3 scooters, I ordered from Amazon, actually needed the deck replaced. I contacted the company Megawheels directly through their site. They communicated well, had a sense of urgency, took initiative to identify the exact part, were very friendly and professional, and I received the part I needed that I couldn't find ANYWHERE on the internet!! I love this brand and I'll be staying a loyal customer. The person who helped was named Jessie. Thank you!!!
T K
horrible customer service
horrible customer service
Y . S .
Absolute waste of money
Absolute waste of money. Spent $320 on a scooter that is basically a toy for kids. The battery life is a joke- they advertise a 20 mile range but mine barely makes it 5 miles before dying. Extremely rude customer service when I reached out asking for assistance on this issue. Of course mine started malfunctioning 1 day after the 7 day money back guarantee….
Kelsey ctrlaltkelsey
Customer service doesn't exist .
Customer service doesn't exist .they dont care about the warrantywasted $280
Yosef Sapezansky
Don’t expect a warranty
e-scooter was bought back in July and I’ve only used it for about 2 months before storing it away. But when I recently tried to turn it on, it won’t turn on. I sent 10 email for an answer to megawheels and they never answered. And I discover that my problem is very common on their products. I gonna buy a new one but definitely not with them !!!
fabrice le calm
Excellent customer support
When I ordered the Megawheels s10 7.5 ah scooter, it ran perfectly fine for a few months. After a while I began to see battery issues and whatnot. I soon then wrote a letter of complaint to the company and in less than 1 day I had a response from a human worker. They wrote back helpful emails in less than 2 days and within 2 weeks I had my scooter back and it now works perfectly fine again. The customer support from my experience was extremely nice and if I ever get into an issue with my product, I will not hesitate to write an email knowing that I will get the most pleasurable experience. :)
_
Hoverboard battery failed. No response from company.
Paid about £75 for a hoverboard. Seemed good but it was hardly used and then battery stopped charging. Emailed company 2 months ago. No reply which is atrocious customer service.Now realise warranty is only for 30 days which is very poor.
Sam Isobel Hopwood
Do not purchase from this company
I bought this scooter on May 15, 2022 -- It is now April 2023. The scooter is not working. If I used it five times, it would be too much. Amazon said to contact the company -- good luck. They are non-existent. I lost the money. I hope you learn from my mistake.
JC Morales
The best value for money bike you can…
The best value for money bike you can buy. strongly encourage you to buy from megawheels
Hmv
Megawheels brings a very good value for…
Megawheels brings a very good value for money.The first product I purchased from the company was an electric scooter that was cheaper than other company, looked great, and had very good customer reviews. When it arrived, I noticed the build quality was very solid. I have been using it for over six months now and it works great. I recently purchased an electric bike from the same company. Again - a very competitive price, looks great, and the quality is solid.Overall, based on my experience - I highly recommend Megawheels products, they seem to have recently released a new brand, I think I will try it sometime...
Karoline
Stay clear
Don’t buy from them on eBay when the scooters breaks they won’t honour warranty and just pretend you haven’t been emailing them and start the conversation all over again and it’s very frustrating they need reporting to trading standards. EBay won’t help because over 30 days and megawheels know this. Couldn’t claim off card because over the time limit aswell so money down drain for scooter we can’t use. Told me to go and pay to get it repaired myself even though advertised with a 3 year warranty
Michelle
This company is a joke do not buy…
This company is a joke do not buy anything form them. I paid extra for warranty and bought each of my twin 8 yr Olds a scooter so I spend $350. When I tried to adjust the height of the handle bars the brake line snapped and the clips to the wires broke. They refused to honor the warranty and basically said touch luck for your kid. They don't offer to even fix the broken one. They simply don't care about there customers and have a really bad customer service team. I was basically laughed at the whole time I tried getting help. PLEASE DONT BUY THIS PRODUCT
Jason Venden
Brought a scooter for my son
Brought a scooter for my son. The quality of this product is dreadful and the brakes failed when my sun was riding it. I brought another brake set from them and this has now failed . Do you buy from these people.
Julian Maddock
Ordered and paid on the 20th April.
Ordered and paid on the 20th April.. arrived at the Parcel Force Depot 5th May and had to pay customs charges of £147.58.. Nothing explained about these additional costs when purchasing and as for the delivery only automated responses in the interim. So overall very poor service and cannot recommend!
Paul Budden
