Do you agree with Petgentle's TrustScore? Voice your opinion today and hear what 51 customers have already said.
Petgentle is an online company. Based on 29 reviews on TrustPlane, it has an average rating of 1.1 out of 5 stars. Last reviewed February 28, 2026.
I ordered two devices and waited almost 3 weeks for my them to be delivered. Neither device is working. I spoke to “customer service” which is a misnomer. The only solution is for me to return the defective units to receive a refund minus shipping and handling of course. I didn’t just charge my mind - the PRODUCT IS DEFECTIVE and the COMPANY IS DISHONEST. Do NOT do business with Pet Gentle.
STAY FAR AWAY FROM THIS COMPANY! I ordered their product. It did not work. I returned it, which cost me $8.40, and they said I just returned an empty box. They gave me no refund. Would an empty box cost $8.40 to mail? What horrible customer service! What a worthless product.
It was so disappointing. It wouldn't work at all around any of our 4 dogs. I changed the battery. Nothing. I bought new batteries. Nothing, What do I do. I'd like to send it back as it does not work. Can someone please contact me by email to figure out what I should do. Thank you so much,Regenia Pasley505 Pronghorn CourtWiggins, Co 80654
What a joke of a company, staff are rude, the device never worked sent it back over 3 months ago and still no sign of my refund
This is junk. I hope all of you read the reviews first before purchasing however, all of you that aren’t getting your money back for your refund dispute it with your credit card company or your bank. If you use the debit card your credit cards you typically have 90 days most banks have 60-90 and some of them 120 days. to dispute the charges show them the emails where you want to return it where they keep telling you that you’ll have to pay a lot of money to return it back. They’ll only give you part of your money back just dispute it with your credit card company and you’ll get your money back. Report them to the consumer protection boards in each state and with the federal government they shut down scam companies like this and protect the general public from this fraud.
I ordered this device thinking it might work for my dog. It turned out to be much larger and heavier than I had anticipated.The ad offered a full refund if returned.I didn't receive any acknowledgement of my return even though I knew it had been received. When i called to inquire about the refund, they didn't have any of my info.It's a complete fraud.Do not deal with this organization!
I purchased two of them and neither work. The light does not come on, my dog does not react. It is a waste of money and time. Unfortunately, it has been over 30 days since I responded to the ad and wasted my money.
We were very pleased with Petgentle. The product was not suitable for our dog, and they promptly refunded the full amount within days of my request.We strongly suggest you try the product, as it may be suitable for your pup, as all dogs are different.
Beware of this product and its return policy. I order two of these items and got a refund of one. Did not get a full as stated in there policy. What scammers they are. Also product does NOT work.
Company would not refund my full amount of £41, after cancelling straight away. They only refunded £22 and told me to keep Pet Gentle or pay a lot more for post to return. So unfair. DONOT let them rip you off.
Gadget does not work. Have tried on various dogs and did not make a difference to their barking. Cost me $87.00 including Shipping Insurance. I feel ripped off as l have since seen similar items for less than half this amount.
You're the same f"king people who are flogging the hi-pressure water sprayer which is another scam.I will certainly tell all of our dog friends not to buy any crap from your company
I am warning every one, this is a scam campany. my bill for what i brought today was $98 they took $258 from my . this is a scam this happens today. stop people. this is a scam, scam. has to be shut down
This is a complete scam operation if you order anything it automatically charges 2-3 times what you ordered the adds insurance and shipping.they do not allow you to cancel or speak with themIT IS A COMPLETE SCAM
It’s a scam using trustpilot don’t trust it
Does absolutely nothing for my Labrador retriever.He still barks like crazy at things that actually don't even seem to be there. Even though he's a wonderful dog. My cousin bought this for me thinking it would work. Said there was a bunch of extra charges. Would not tell me what it cost but said it was very expensive. Told her I hope she didn't waste her money. Batteries are fine. This is just a gimmick that does not work. Save your money.
If you the buyer can get through multiple screens that ask you to buy more after you place your order, you finally get to the receipt page that shows what you have paid for shipping and insurance, which is considerable. There is no preview for these charges that would allow you to cancel the order. BOGUS!
All the reviewers here who actually DID order the product and are now crying about bad service DESERVE to be scammed because this gadget is 100% pure animal-cruelty. It utilises soundwaves that are outright PAINFULL for dogs and other animals and every pet-owner using it should have their pets taken away and given into more loving familyies
Probably paid commentsJune Zukowski Spelman in Winterthur wrote. Zuerst war ich skeptisch, was es genau es tut und wie meine Hunde reagieren wuerden. Very positive comment about pet gentle.But Same June Zukowski Spelman is at Worcester State College. She makes comments about socks and dozens of other things. How is she travelling from Winterthur with seven dogs to the W.S. College in Worcester Massachusetts.My reply to this comment was answered with Server is busy, please enter your comment later.
Very rude service. Delivery image shows the package is in a builders bin and Pet Gentle will not help me or refund. They have robbed me and will not acknowledge any of my rights. They do not respond to pleas of fairness. They just take your money and ignore you.
According to TrustPlane, Petgentle has a 1.1/5 rating based on 29 verified reviews as of April 2026. Source: trustplane.app/company/petgentle-com
