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powersmartusa.com is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.9 out of 5 stars. Last reviewed February 27, 2026.
I purchased a powersmart snowblower Model #MB7006A in January of 2024. I was able to clear my drive three times with it prior to it no longer being able to be pushed. In my experience Power Smart is built with Chinezium which is the cheapest material available worldwide. It also contains Unobtainium which is customer service and parts availability. Good luck if you actually buy one.
Order arrived promptly. Customer service was excellent. Part is very good quality.
I am extremely disappointed with my experience with PowerSmart. I placed an order on the Januarty 27th and expected reasonable shipping and communication. By February 5th, I still had not received my package, so I contacted customer service. I was left on hold for 45 minutes and never received an answer as the call was disconnected. That level of customer service is completely unacceptable.To make matters worse, I received an email later on February 5th stating that the package would finally be sent out — well after it should have already arrived. When the package eventually showed up, it was too late to be useful. I no longer needed the item because of the delay.I attempted to contact the company but of course no answer.Despite the inconvenience and their poor communication, PowerSmart refused to issue a refund. The offical response was "Alternatively, we’re currently offering a cashback option:If you decide not to return the part, you can leave us a positive review and receive a $15 refund as a thank-you—no return required."Between the shipping delay, lack of customer support, attempt to bribe a postive review and refusal to stand behind their service, this has been a very frustrating experience.I would not recommend ordering from PowerSmart based on my experience.
Order SH704156/Hex Screw/LocknutParts were very high quality and shipped quickly and packaged nicely. Both items brand new and excellent condition.
We purchased this snowblower on January 15 from Walmart.com put it together and took 1swipe don’t driveway.Almost immediately stopped moving. Had a repair man look at it ant it was the drive belt was installed very loose and fell off the machine. Tightened the belt for 75 bucks took and it worked perfectly for about a week!! Then it stopped going into reverse. I dealt with that till a couple days ago when the drive cable came loose. Had the same repair guy look at it and said the 2 bolts that belt the drive belt were sheared off.this machine is junk!! The customer service is a joke!! Called and waited 45 minutes till only go to voicemail and never called back
I own an older PowerSmart 208cc snowblower. This is my second time ordering from PowerSmart website. The site is extremely useful in obtaining parts diagrams and thusly ordering the parts. The last order I needed to correspond with customer service. They responded with directions pertaining to an extra part I ordered that I didnt need to order. Over all I am able to keep my older snowblower running due to availability of parts. Great website, user friendly, and parts availability.
The company was helpful and sent the part numbered in the owner's manual, however the part did not match the part in the machine.This was just a print error in the manual, not the fault of the seller or the machine, The company is credible with good quality products.
Joe Amato order #47639Ordered both upper cables (auger and drive) from Powersmart . Was worried wouldn’t arrive in time for upcoming snow storm. Emailed customer service and items arrived in time. Will use them again if and when I need any parts for my snowblower
Order#SH705659 Wanted to leave a quick review. Had to get a 2nd new friction wheel for my snowblower. Only 4 yrs old! Ordered online. CS is horrible! No live person. No response to questions. Offered a refund after then went silent on response. No refund .Shipment took weeks and got the wrong part. Don't bother with phone support either...just sit on hold til I have up
Order#47636:Order came within 10 days. No problems when use online ordering.
They have all the parts you need for your snowblower shipping its very fast and costumers service its very helpfull
Purchased a snow blower in NovemberBolts sheared off the Auger controller and the stems of the bolts remained insideHome Depot said I have to deal with manufacturer since the purchase was 60 days oldSince Jan 26th...6 emails, nothingThree phone messages, no return callsI paid to have it fixed since they have ZERO customer service
I’ve had a great experience with my 24” snowblower.
Bought a brand new 26" snowblower, used it twice, forward drive started slipping, reverse no longer worked. Been in service centre for a month now, still waiting for a friction gear assembly. Contact numbers for Powersmart are not in service. Will recommend to Authorized Dealers to discontue carrying their products.Extremely POOR PRODUCT!!!Extremely POOR SERVICE!!!Don't buy it! AVOID AT ALL COST!!!Gil H
Well, first of all, I was missing some parts because FedEx damaged the box but I got a hold of this company and they did give me everything I needed to get the snowblower running and the snowblower does run Great it’s a powerful snowblower. I really like it!
Powersmart are scammers, selling cheap Chinese garbage. When you try to return it they will use stall tactics to send a message from Ai instead of a person asking for a bunch of crap when they know exactly what they sent you, to screw you out of returning the junk they send you. Which is exactly what they have pulled on me. I sent them a message the day after I got it asking them to take it back. I didnt see the response for a couple weeks, in that time I had two storms. I used it twice, it broke down during the second use. It doesnt even have five hours on the motor the choke fell apart, and the transmission or drive for the blower broke. The wheels wont turn unless I lift them off the ground now. I sent them a response asking to speak to a person and for a refund and for them to send me a new box again for the second time as the one that came with it was destroyed when I received it, or for them to come take this junk, and refund me. Now what do I get back for a message? From Nina "Im sorry it is past the valid return date!" So now I have to dispute this with the bank to get my money back, bring this grabage to the dump, send a message, and leave reviews at the better business bureau and here on trust pilot. I had to go buy a real snow blower from arien and let me tell you that snow blower does what this did with 6 times the snow in a 3rd the time it took this one with 2 inches. Stay as far away from this business as possible save yourself some issues and buy a blower from a reputable company. As now I have had to buy a snow blower from them and one from arien to get one good blower and theirs wasnt the good one clearly!
I used it twice & now it won't run. I called home depot & they told me to call the warranty service. The warranty number is no longer in service. I finally tracked down the service & it took them an entire month to call me back. Apparently they don't have any service centres in the area & we're going to honor my warranty. They asked for a serial number & my receipt & now they are saying no - I'm not entitled to anything. I bought this with my credit card, so hopefully I will be getting something on that. So ridiculous. Don't get any of these products - they don't work & malfunction & there is no warranty.
I would advise not to buy anything that has to do with power smart. I brought a snow blower and in the first year of using it I already have to order a belt for it. I called them three different times to order the belt and they tell me they don’t have any in stock all three times. Don’t waste your money. Pay a little extra for something better.
I give this company a 5 star review. I didn’t end up needing the product but it came in great condition and quickly! Highly recommend. Order #46115
Sales team was very helpful finding the parts I needed and went above and beyond when I made a mistake and ordered the wrong parts. Over all ten out of ten.
According to TrustPlane, powersmartusa.com has a 3.9/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/powersmartusa-com
