I've been using their services for…
I've been using their services for years, and everything works well. And if anything goes wrong, I report it to them immediately. Most of the time, it's resolved quickly. And if a major problem arises, 'like a connection failure', they're quick to address it, and in the meantime, they suggest trying a different connection. So, there are always solutions;-Dutch: ik maak al jaren gebruik van hun diensten, en alles werkt goed. en als er iets fout gaat dan meld ik dat meteen bij hun. en de meeste tijd is het snel opgelost. en als er een groot probleem zich voordoet 'een uitval van tussen verbinding' dan gaan hun er snel achteraan, en in de tussen tijd geven ze aan om een ander verbinding uit te proberen. dus oplossingen zijn er altijd;
cl si
I am old and didn’t understand much but…
I am old and didn’t understand much but I was taken care of very well.
James Callender
Great communication with costumers
Great communication with costumers
Oscar Moraga
Tom was extremely helpful when dealing…
Tom was extremely helpful when dealing with an issue, would recommend!
George
TOM was a great help
TOM was fast to help me read logs and understand the problem and come to a good solution.
Simon
VPN you can trust
I've been using this vpn for years, and any time I had a doubt or problem I've been helped quickly and thoroughly; There are knowledgeable people behind it you can reach if needed.Thank you Jim!
Zetaman
Do not recommend
Do not recommend. There are constant connection problems. When I’m lucky, I get connected after 10 or so attempts; other times, I can’t connect at all.
Arvydas
I had a great experience with customer…
I had a great experience with customer support. Edward was extremely patient and attentive, and he took the time to answer all of my questions in detail. His explanations were very clear and helpful. I really appreciate his professionalism and support!
Norma
I contacted Private VPN about an auto renewal…
I contacted Private VPN about an auto renewal billing question and Mac immediately resolved my concerns by updating the terms of the service to include a special offer on their website to extend the length of of my service. Thank you!
Abil
renew my account
renew my account . Jim was very helpful. tahnk you
Ahmet Tuncberk
PrivateVPN is a very reliable provider
PrivateVPN is a very reliable provider. Always have stable connections and also the pricing is great! If you are looking for a vpn please try privateVPN!
KC
lamentable
The service is appalling.They automatically renewed my payment without notifying me and refuse to issue a refund. They're thieves.The VPN service is also terrible.Avoid at all costs.
Mickaël
Top professional job
I experienced a problem with my renewal due to a expired card I contacted Private VPN and Jim helped me resolve the problem Very efficient and professional
Derek Irving
Falsely advertise they provide dedicated IP
I signed up because they advertise “dedicated IP.” In the VPN industry, that normally means a static IP assigned to you permanently.What they actually provide is a dynamic IP that changes every time you reconnect. It’s not permanently assigned to your account. That makes it useless for allowlisting, remote access, hosting, or any scenario requiring IP consistency.They claim they “never advertised static,” but they also admit static dedicated IPs are the industry standard and theirs is a rare niche setup. If you’re offering something different from what most customers reasonably expect, that needs to be clearly stated upfront — not clarified after purchase.This feels intentionally misleading. If you need a true static dedicated IP, look elsewhere.
Emanuel
Dale was great and responded very fast…
Dale was great and responded very fast and took care of the issue.
Food Passion
Excellent VPN
Excellent VPN , with a great customer support service. Tom came in to assist with renewal and did a wonderful job.
Tomiwa Gbadebo
tom was very helpful fizxing my issues!
tom was very helpful fizxing my issues!
Ryan Mezei
JIM was very helpfull on setting up VPN
JIM was very helpfull on setting up and in billing doubts. PrivateVPN is working perfectly. Recommended
Manuel Chaves
As always very helpful
As always very helpful
T Bailey
I dealt with Dale in customer service
I dealt with Dale in customer service. My issue was quickly resolved to my total satisfaction. Excellent customer service!!
Mike
