Lea helped me with a product…
Lea helped me with a product return/replacement. Thankful for her help.
Divya
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Quality Bath
4.850 reviews
Last reviewed: Mar 2, 2026Do you agree with Quality Bath's TrustScore? Voice your opinion today and hear what 247 customers have already said.
qualitybath.comMember since Mar 2026
Quality Bath is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.8 out of 5 stars. Last reviewed March 2, 2026.
Customer Reviews
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Great helpful service
Great helpful serviceThanks Akiva
DREW WOLF
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AKIVA POMERANTZ was extremely helpful
AKIVA POMERANTZ was extremely helpful. I had a lot of questions and asked for many quotes for different add on's. Very fast response time and very professional!Would definitely recommend working with AKIVA.
LESLIE
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Super helpful and went out of his way…
Akiva was so helpful and went out of his way to answer various questions. Was fast and efficient.
Michelle Huffman
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Akiva is the best in the industry.
Akiva is the best - always quick to respond, knowledgable & provides smooth reliable service. Though most orders go seamlessly, if there is a snag, he doesn't shy away, but quickly resolves it with care.
Katherine Hammond
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First off
First off, for Emtek premium hardware, the price was competitive. Akiva was helful, and efficient in building/properly formatting my order, and the delivery times were good.
SG -Bainbridge Island WA
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Akiva oversaw the whole ordering…
Akiva oversaw the whole ordering process, assured me that the timing would work out fine even though a much longer timeframe was quoted on the site, and, in fact, everything DID work out just as he promised with a discount to boot. It was a pleasure to work with Akiva and I'm thrilled that we opted for Quality Bath over the other options we had for this faucet.
Elizabeth Healey
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Did what was promised… excellent…
Did what was promised… excellent service and Knowledge.
TJA
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Akiva was excellent managing a complex order
Akiva was excellent managing a complex, multi- product order that required several calls and followup. His attention to detail and listening skills were excellent.
BRUCE
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QualityBath rocks it!
Dov - the rep I talked to was knowledgable, fast and answered all my questions. He made it super easy, checked shipping, and stock availability and processed the payment in a couple of minutes. Highly recommend!
carol
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Consistent Quality Service
Quality Bath consistently provides excellent products and service alike. They employees communicate quickly and well. Here, when I realized that a product I ordered had a long lead time, Tziporah moved quickly to swap for a different product that would arrive promptly. I'm grateful!
Katherine
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Fantastic Customer Service!!
I can't express strongly enough what a great experience I had! Josh was fantastic. He helped me source a product I needed and got it to me incredibly quickly. It arrived 2-3 days before I was expecting. Fantastic customer service. I will be using again for sure.
Gabrielle Wagemakers
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Great Customer Service
Quality Bath had exceptional prices on the best products! It is what drew me to their company. However their customer service is what will keep me as a repeat customer. When we had a minor issue with our new sink, I was immediately greeted with a willingness to help make it right by Adina. The uncommon part was I was able to work with the same person to remedy the situation over a span of several weeks. I never had to explain the issue again or be transferred to another department or person. Adina was quick to respond and efficient in handling every aspect of the situation. Quality Bath really understands customer service and Adina represented those values in every interaction. Their customer service values and having people like Adina onboard the team is what separates them from the rest.
Nikki Snider
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$9000 toilet arrived cracked, followed procedures, Quality bath did not fix situation
On January 18, 2024, I purchased a Toto Neorest NX1 Dual Flush Toilet (1.0 GPF & 0.8 GPF)through the quality bath website and I financed the transaction through Affirm, Inc.The total purchase amount was $8,265.77. The item was delivered to my storage unit on or aboutJanuary 28, 2024. Upon opening the packaging the same day, I discovered that the toilet wascracked.I immediately notified QualityBath.com and provided photographic evidence of the concealeddamage. The exterior of the packaging was intact and showed no signs of visible damage, asconfirmed by the photographs and consistent with the company’s published damage-freeguarantee policy. Under that policy, damage to the contents not apparent on the outside of thebox must be reported within seven (7) days—which I did.Despite timely and diligent efforts to resolve this issue with both QualityBath.com and throughAffirm’s dispute resolution process, my claim was denied without valid justification. Affirmhas failed to issue a refund or otherwise provide a resolution, despite being presented with clearevidence, including correspondence, images of the damage, and citations to the seller's ownpolicy terms. I have also attempted resolution through the Better Business Bureau and directcommunication with the merchant, without success.Lea from Quality bath alleged a few things; one that that the photos of the box had two serial numbers, and two that the pallet looked different than the one their security camera shows they shipped it on. The two serial numbers was simple, Toto confirmed it occasionally happens that other the item or box gets double stamped with a serial number and that it does not matter as long as I have proof of purchase. I don't disagree with the pallet looking different. Obviously if the freight company was able to create such a massive crack in such an expensive toilet, they would be capable of damaging the pallet in transit/cracking it, or having to transfer the item to a new pallet. To this day I have not received a replacement or refund and I am out $9000. Do not do business with these people.
Francine Gollop
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Dov went above and beyond
Dov was great to work with. I appreciate him taking the extra time to call after an order I placed looked incomplete. He was attentive and thoughtful without being pushy. I will certainly look to Quality Bath first next time I'm looking to shop for things for the house and business.
Christy Jones
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The excellent guidance
The excellent guidance, expertise, knowledge and patience that Eli provided was crucial on my purchase. The quality of the product outstanding
Lilyan
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Sari was an amazing help
Sari was an amazing help. I was concerned because my medicine cabinets were supposed to ship almost a month ago and somehow she made several calls and got them to ship that very day. Now the project is going to run on time with our contractor, thank goodness.
Emily Soffa
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Mimi in sales and Lea in warranty/parts…
Mimi in sales and Lea in warranty/parts are two pros! Years after I purchased our plumbing fixtures they are still there supporting their customers. They are both incredibly knowledgeable and responsibe. It it always a pleasure to do business with them and Quality Plumbing!
blaine adams
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Chaya was absolutely the best
Chaya was absolutely the best. Extremely courteous and professional. I will definitely do business with Quality Bath in the future and have already recommended it to my friends. Also I want to thank Jack-great experience and courteous. This entire experience was outstanding.
Celeste
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Very Helpful and Responsive
Akiva was extremely helpful in working with us on a complex order. We made multiple changes and he was very patient and accommodating. The prices were excellent as well.
KGMR
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According to TrustPlane, Quality Bath has a 4.8/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/qualitybath-com