Ken was super helpful and really easy…
Ken was super helpful and really easy to work with😊
Brooklyn King
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Redefined by VIP GROUP automotive
4.724 reviews
Last reviewed: Feb 27, 2025Do you agree with Redefined by VIP GROUP automotive's TrustScore? Voice your opinion today and hear what 25 customers have already said.
redefinedbyvip.comMember since Mar 2026
Redefined by VIP GROUP automotive is an online company. Based on 24 reviews on TrustPlane, it has an average rating of 4.7 out of 5 stars. Last reviewed February 27, 2025.
Customer Reviews
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24 reviews
Bad service
Been trying to contact someone for over 2 weeks for question about a car I had got from them in 2022 and I can’t get a reply ! Bad service
tyreece john-jules
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I ,Louis i just spoke with Chris…
I ,Louis i just spoke with Chris Robinson from Redefined group he is great Man he is trying giving me a good offer for trading my vehicle i appreciate we go from what we have now as documents thank you
L.R
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l motor company scammed me out of £8,000
balkwell motor company north shieldsscammed me out of £8,000 sold me a dacia stepway diesel which had no oil in the enginethe car is now valued at £300 by the scrap yard as its seized up and needs an engine £4,000 to £5,000dont buy a car from these scammers and liers proper conman john paul is
Frank Kelly
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Excellent Service
Excellent Service. Very knowledgeable about the market and some excellent deals. I'm very happy with my dealings with VIP in the last 6 years.
James Beattie
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Audi Q8
Been using redefined for about 5 year's now, there team are wonderful, and the customer service is second to none. Thanks guys see you next year!
Taylor
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Extremely professional
Extremely professional, and assisted with the process from start to finish
Sid
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Top work sourcing car and pushing deal…
Top work sourcing car and pushing deal through. Good communication throughout
Mark Hudson
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Incredible service, knowledge and expertise
The service provided by Redefined by VIP is second to none. Coupled with their knowledge and expertise, I really wouldn't ever look elsewhere for advice on purchasing or leasing a car.
Becca Cranfield
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Amazing service and brilliant staff!
Amazing service and brilliant staff!! We’ve had a number of cars with VIP over the years which have all be high quality, readily available and affordable. Friendly staff who are always ready to help. We will continue to use Redefined by VIP GROUP for all our vehicles.
Lucy Bound
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Excellent service from start to finish…
Excellent service from start to finish the team at VIP make you feel a VIP. Loving my new car and it’s my favorite out of the 6 I’ve had from them. Zach was excellent in ensuing it went so smoothly. RegardStuart
Stuart Procter
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Look no further!
Great Service! Highly Recommended!Effortless Experience, Always go above expectations. On my 3rd Car!
Mark Olivieri
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Always very helpful
Always very helpful, easy whenever I exchange cars and best prices on the market
Neil Etheridge
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VIP Group Customer Experience
I have been a customer of VIP Group for the last few years and the service has always been first class. Christian and the team have always been excellent in sourcing a great deal and nothing is too much trouble. Highly recommend and will continue to use these guys going forward 👍
Rob Ingles
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An outstanding team delivering…
An outstanding team delivering exceptional levels of service. Pleasure to do business with
Justin boon
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Sean is a star
Sean is a star! So patient and got me exactly what I wanted, amazing customer service!
Millie Camilleri
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Amazing team
Great customer and extremely professional outfit, they went above and beyond to sort me out. Would highly recommend
Nick Williams
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We have used Redefined/The VIP group…
We have used Redefined/The VIP group for many years, we have always received professional, helpful & friendly care when sourcing our cars. They have gone above & beyond with everything, nothing is ever too much and quality service is always provided. Couldn’t rate these guys more!
Ruby
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Dream car from the dream team!!
Dream car from the dream team!!
GEMMA BIRCH
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The service I received from start to…
The service I received from start to finish in sorting my new car with Redefined was first class. It was made to be a very quick and smooth process and I would highly recommend. Thanks guys.
William Keane
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According to TrustPlane, Redefined by VIP GROUP automotive has a 4.7/5 rating based on 24 verified reviews as of April 2026. Source: trustplane.app/company/redefinedbyvip-com