This company is THE WORST SECURITY…
This company is THE WORST SECURITY company I have ever deal with!! Their sales agent name JUSTUS contacted me when I moved to a new house. He told me since I already have an acoount with ADT on my old house, he can just transferred the old account to the new one, and it will take 2 weeks to complete the transfer. He even told me that he will send me $100 gift card to cover the installation fee. And 2 months after they installed new system at my new house, I'm still getting charged for the old account and of course no gift card!! I have wasted my time to contact ADT to have them transferred the account. It took them awhile to do that since my account was managed by Revamped and not ADT. And ADT need 30 days to closed my old account which mean I will still have to pay another 1 month bill for it. I called Revamped, and of course Justus already not working for them, and of course they can't help me with anything since they can't find any info about my old account!!! This company is a JOKE!!! Never deal with any ADT Authorized Dealer, go straigth to ADT, save you a lot of headache!!
Justin Darmawi
Misleading Sales and Relocation practices
We were sold a system (and $2137.74 in add-ons) with the understanding that they would relocate us given a potential move, not the case at all.On January 19, 2019 we were approached by what we thought was an ADT representative at our new house, that we had just purchased in Wylie, TX.The representative was not ADT, rather representing Revamped Security Solutions, which was not made obvious.We enlisted them to install the promotion system at the time for $99 +tax. ($107.17)We also took the opportunity to install many optional components at an addition cost of $2137.74, including addition keypads, 4 cameras, doorbell camera, 2 door locks, 2 Garage door monitors/automated, 2 remote keyfobs, 4 smoke alarms and a couple addition smart bulbs and z-wave extender to give us adequate mesh coverage.When signing up to this deal, we were made aware that there would be a monthly charge of $64.99 over 36 months. We also made the salesperson abundantly aware that we would have a potential relocation to the Cincinnati area withing the next year (12 months). He then stated that would not be a problem as there is a relocation process and we could take all of the "add-ons" with us and get a new base system installed at our new place.Well, fast forward to October, 2019 and the relocation is definite with a move-out of 10/24/2019 and come to find out, none of that was true.After speaking with ADT, whom bought the contract, none of the equipment would even be relocatable with a new system of theirs at the destination. On top of that, it really is not a "relocation." It is rather, a cancellation of the current contract which then requires a billing of 75% of the remaining contract ($64.99 * 27 months * 75% = $1316.05). That cancellation fee is owed and ONLY gets waived if/when we would setup a new system (at our expense) and incur a brand new contract (resetting the date/duration) at the new location.This is basically, completely opposite of what we were told/sold. It is no wonder that Justin G., our sales associate no longer works for Revamped. And, once the system was installed, it was very problematic from time-to-time. Several visits from Revamped and ADT technicians to resolve problems and replace/add hardware to stabilize the system was necessary. Several online, interactive, troubleshooting sessions were necessary to get cameras back online, and get parts of the system (alarm and automation) behaving and operating normally. So, at this time, we have ~$2250 in alarm/automation system installed that is basically worthless to us moving forward. Revamped has *NO PRESENCE* in Cincinnati, Ohio where we are moving, so they can do nothing about the relocation, at all. We are also on the hook for ~ $1300 in cancellation fees. Shame on Revamped for allowing misleading sales practices from their associates. Also, shame on ADT (my next stop with BBB) for allowing these practices from their 3rd party vendors.At this point, I am currently getting the finger-pointing game and getting bounced around from ADT customer service, Revamped Customer Service, ADT relocation department and random supervisors here and there.
Jonathan Kim
