FIRST- What are you looking for?
We are currently at Royalton Antigua. Honestly- if you’re on a budget get away and not particular- it’s fine. However, if you have higher standards and no budget- do not even consider this place. Drinks are terrible (IF you can get one), staff is unfriendly and will make eye contact just to ignore you. Clean rooms and fresh towels- nope, enjoy using a moist dirty towel. The upside- the resort is very pretty. The beach is gorgeous. If you’re on a budget with zero effs and excited to just get away- this will do. Otherwise go somewhere else. It doesn’t even come close to a Sandals standard. And you can make your own drinks with better quality if you stay at a non all inclusive.
Shannon Sullivan
What an amazing & unforgettable holiday
I have to mention Miguel! From the moment we arrived he gave us his mobile number so we could message if we needed anything. He made sure all our needs were met. Went above and beyond. Never had service like it. He checked in with us daily, made sure our family was ok & reservations for dinner sorted. All our request were met & more! He really did make our holiday! We are a family of 8 ( grandparents came along). We also have two disabled children with us, one is in a wheelchair & he was always making sure they are ok. All the staff were absolutely fantastic! From check in, check out, all the restaurants, coffee shop, kids club, waiters, room service, cleaners, bar tenders, the list is endless. Every single one of them have been absolutely fantastic! Food is amazing, whether it’s the buffet or the à la carte restaurants. Steak house & cooking show was our favourite, but they are all so tasty and great service! Pools kept clean and tidy, so is all the garden areas. Entertainment absolutely fabulous! We’ve had the best holiday - thank you team! See you again xThe only thing I would suggest is some maintenance on parts of the building (roof leaks around the entertainment area & in some restaurants. Some touch ups in some rooms). But I really can’t complain.
Joanne Howarth
Poor management and food contamination
Stayed at Royalton Punta Cana for 7 days. We were 9 persons including 3 kids. Everyone got sick except the younger one thanksfully. We all wasted days in the hotel room doing nothing but rest and was afraid to eat anything to get sick again. I have personally been sick twice. The first time in the middle of the week was mild, but I was the most careful. Eating only well cooked food and bottled water. No alcool and no fried foods. Nothing raw either that could have been contaminated by the water. Guest what, I have been sick in the flight upon my return and that time hit hard. We were assigned a buttler which was really slow to provide service. We asked to get our free bottle at the beginning of the trip, but we ended up having it the last day after hustling. Room services and services from the Diamond club was poor services, employees do not look happy until we started tipping before receiving services and noticed they were starting to smile more which we found weird. I observed a lot as I have lot of experience in management and in the food industry. I can say with my observation and the service we received that there are serious management issues. Managers does not seems to care much. My guess is that they get the big pay and put pressure on their employees. Something is wrong for sure. It was my second time in Punta Cana and also the last time The sickness was brutal. The beach and the sand is the only jewel there.
Jonathan Beausoleil-Jean
Royalton 1 Star Resort
Firstly the fact that the Royalton Punta Cana emailed me for a review (my email is my name in full btw) and have MY email address associated with someone called ***** is a clear example of the incompetency of this resort and its staff! and only serves to display the inefficiency of this establishment. This was my fourth visit to DR and the worse experience ever! So many negative experiences the list is inexhaustible, money stolen from our rooms, rude staff in the bars, dining areas, broken utilities, cockroaches in the bathroom, a guest service that didn’t complete one request! example day one, had a tap in the bathroom that didn’t work, when reported two days later received a bottle of water!? Like that was the answer to the problem! Oh while I’m on the subject of the rude bar staff, asked for a Long Island ice tea, bar man thought I didn’t understand Spanish so told the lady “just give him rum, he won’t know” brilliant customer service! I brought two cakes for two birthdays we were celebrating only for one to NOT turn up on the main milestone birthday (the main reason for our trip) long story short we ended up with two on the second birthday the next day! Oh, NO EXPLANATION or APOLOGY for the cake not turning up! Just “you’ll get it tonight, I think” As I said the list could go on and on for days and the reality was it did, everyday it was something else, I would start my day at guest services everyday, only for nothing to be achieved no matter how small the request or complaint! This resort only wants your money and doesn’t believe in giving you a service in return, AGAIN WORSE EXPERIENCE EVER, this is NOT a 5 star resort, been to many in DR and around the world ROYALTON YOU NEED TO DROP A BOUT FOUR STARS AND STOP RIPPING PEOPLE OFF WITH THE PRETENCE! Oh and I haven’t even mentioned Nexus / Excursion Tours! Two companies pretending to be rivals but are actually the same company! After bad mouthing TUI and all the other companies they Offered a yacht with a slide for a boat party, with a sunset ride back, what I got was a catamaran and the sun setting while the bus that brought us to the sea stopped at some random store for us to buy stuff nobody wanted! BTW Nexus is endorsed by Royalton so don’t expect any support or anything when your tour/excursions go wrong! AGAIN WORSE EXPERIENCE EVER, 1 STAR ESTABLISHMENT
R Folkes
What an experience!!
Words fail me - I have never felt so disappointed and very much disrespected in my entire life that I feel the need to right this review. This hotel and staff were so sub standard, their 5 star rating is a joke and should be removed by Tui from their website. The whole experience has left me very unhappy with numerous incidents to report on from the lack of customer service, staff need re-training in their bars/restaurants, had to have meetings with hotel beverage managers and Tui rep to report ongoing issues including the attitude and behaviour of their of staff towards people of colour, being ignored and talked about in the bars and dining halls/restaurants and the lack of attention to detail from staff including spoiled birthday surprises, the spilling of wine on the dining table, spilling of water on our party, rushed dining experiences, not to mention my whole party have been unwell whilst we were there and since we have returned with stomach complaints which is not surprising as we were served sub standard lukewarm, tasteless food which was under cooked and very poor in quality. The only positive was the staff member cooking fresh omelettes daily who was on point and served the hottest food and was always polite. We had money stolen from our room on the second day of arrival, which resulted in the police being called as the hotel were unable to suitably resolve the situation, there were other daily incidents which were reported. All in all, a very bad experience, I would never want to repeat and for anyone else to be subjected to.
Jennifer Moore
Royalton Punta Cana - TRASH!!
My room was basic at best with scratches all over the floor and stains on the couch. Since I work for a hotel, I can almost let that slide. The service, however, was atrocious!!! The staff acted as though they were doing us a favor, barely greeted us(me and my party) when they would see us. We came to the conclusion they were somewhat racist as we observed them act quite differently with the Caucasian guests. I am aware they are black largely, but they will tell you they do not identify as such. We had money stolen, staff refused to serve us and were just plain rude. The guest services manager tried but the 2 stars tells me all I need to know. They need an overhaul of their staff and need to provide training in customer service. The food left so much to be desired. The breakfast with the exception of a fresh omelet, was cold and not very tasty. Even the restaurants on the grounds had terrible food, an unidentifiable substance they called steak, freezing ribs with a very sugary and otherwise tasteless sauce and other food that was just unacceptable in a so called 5 star resort. The entire experience was so far below my expectations, I will never return. Got a stamp in my passport though!! 🤪
Lez C
Definitely not a five star hotel
Definitely not a five star hotel. 3 at bestEverything is just barely ok. Grounds don't have a Caribbean feel at all. Pools surrounded by concrete. Lazy river has no current. Food is ok but thats it - just ok. Sometimes quite cold as well. Being an American chain they have cornered the market on how to charge extra for just about everything. Upgrade to ocean view not worth it - ocean view in ALL of the "ocean view" rooms must be obtained by standing outside on a corner of your balcony - just a glimpse of the ocean for one person to view at at time. This is not just my room but in all of them save for a small handful rooms allocated only to the diamond club. Pretty sad...
Leslie Fairbanks
Prime Travelers Club Sales Tactics Ruined Our Stay
Prime Travelers Club Sales Tactics Ruined Our StayOur vacation at Royalton Splash Cancun was overshadowed by an extremely deceptive and high-pressure Prime Travelers Club sales presentation.We were told it would be a 90-minute presentation and made it clear we had a strict time limit. Instead, we were kept for over four hours, pressured to sign documents without adequate time to read them, and repeatedly denied requests to return later. And our IDs and credit card were being held so we couldn’t just walk away. I became lightheaded from not being allowed time to eat, which we also communicated.Within hours of signing, after finally reviewing the paperwork, it was obvious the membership was nothing like what was verbally promised—full of restrictions, hidden fees, and far more limited benefits. We cancelled the next morning but still lost a $995 “non-refundable” administrative fee.We wasted more than seven hours of our vacation dealing with this and the stress ruined the rest of our trip. The cancellation process was also filled with errors and conflicting information.If you stay here, skip the Prime Travelers Club presentation entirely. Because of this experience, we will never stay at a Royalton resort again.
Marryn
Royalton Splash Riviera Cancun not recommended
It is impossible for me to believe the good reviews for this place. We stayed there from Dec 27 to Jan 3, 2026ProsLarge, well-lit roomsDaily stocked minibar (water, beer, soda)Plenty of poolsBrazilian and Mediterranean restaurants were very goodJapanese was average.ConsThis is an enormous, overcrowded resort with 17 interconnected buildings and poor signage. Elevators were unreliable or not working at all, and there was a sewage smell during certain times of the day.We booked 3 rooms in advance but they put us three floors apart, and that was a problem for the grandchildren.The all-inclusive experience is clearly tiered. Unless you pay for Diamond, service and amenities are noticeably inferior: no beach chair cushions, worse food, and slower service.EVERYTHING is gratuity-driven and expected.Food stands frequently run out of items (burgers without fries, limited portions).The buffet claims to close at 4:00 PM but staff began removing food at 3:30, refusing even a piece of fruit while it was still on display. The buffet is actually good, but coffee machines don't always work.Beach towels often ran out, and chair reservations are chaotic, guests wake up at 5:00 AM to reserve chairs, yet tipped staff would remove other people’s towels to give chairs to others.Sunscreen: $35 but you get a beach bag if you buy two.And if you have a headache and no medication, might as well be prepared to spend a lot.Restaurant reservations are nearly impossible. We are a family of 7, but bookings max out at 6 and always unavailable. After complaining to the office, we were booked as 6 and then challenged and hostesses "had to speak to management" upon arrival.Food quality varied widely:Brazilian: excellentMediterranean: very goodJapanese: goodHunter Steakhouse: sub-par unless you buy a $70 steakSmoke BBQ & Mexican: poor food and rude serviceItalian: their Surf and turf for new year's consisted of a small piece of steak and ONE SHRIMP.With over 3,000 guests, lines were everywhere. Check-in was chaotic, took over an hour, and check-out was just as slow. Even our grandchildren (8 and 11) were counting the days to leave.Bottom LineNice rooms and a couple of good restaurants do not justify the price. This was a very expensive trip and a disappointing stay.
MICHAEL TSAFAS
Beware of all-inclusive deals at this resort
Beware of all-inclusive deals offered by the Royalton Riviera Cancun Resort & Casino. There are long food lines at the only restaurant on the property included in the package. Other restaurants are available only to Diamond upgrades. Food runs out, and some "chefs" at the live cooking stations have never cooked before. Bar tenders are curt unless tipped generously. The Diamond upgrade includes a butler with a very, very limited role in day-to-day needs. Room service orders are forgotten unless you call and follow up. They also do not honor late checkouts, which is advertised as a Diamond upgrade feature. Ocean views are either very partial or nonexistent.If your return flight is cancelled or delayed, the "Nexus" tour folks don't care and won't change the pickup time. But they will list you as a no-show if you didn't take the airport bus at the original time, even if you give them advance notice. They say that same-day changes are not allowed. That is their policy. In what world do flights not get cancelled or delayed without warning? Also, they do not honor the Marriott Bonvoy loyalty program, even though they are listed as a Marriott property.
SetAfour
JetBlue Vacations does not stand behind the packages it sells
We booked a 7-night luxury all-inclusive vacation to Royalton Saint Lucia through JetBlue Vacations, paying over $5,100 for a Diamond Club package.During our stay, the resort experienced a multi-day air-conditioning failure that made our room uninhabitable for sleeping in a tropical climate. This issue was acknowledged by both the hotel and JetBlue Vacations.Where JetBlue Vacations fell short was accountability and resolution. Although JetBlue contacted the hotel, they deferred responsibility entirely when the hotel declined compensation. JetBlue Vacations then issued a $400 future-use credit, rather than compensation tied to the trip we already paid for.As the seller and payer of the vacation package, JetBlue Vacations should stand behind the product it sells. A future credit does not reasonably compensate for loss of use, lost sleep, and essential amenities not provided during this trip.JetBlue Vacations may be convenient for booking, but travelers should be aware that when serious problems occur, resolution may be limited and responsibility shifted back to the hotel — even when JetBlue sold and collected payment for the package.
Jeffrey R
Royalton Splash Punta Cana
I'd like to point out that our successful stay at this hotel was made possible by Luis, the lobby staff member. He helped us with literally everything; he was very discreet and professional. The room we were assigned was conveniently located for getting around. Overall, all the hotel staff were very friendly and professional.I also want to say a special thanks to the hotel staff for ensuring we didn't encounter a single mosquito. Believe me, it's incredibly rewarding to not be bitten even once during your entire vacation, especially the kids :).
ilya kanevsky
Honest review of royalton chic Punta Cana Dominican Republic
We just got back from Royalton chic, Dominican Republic. I’ve stayed in a lot of all inclusive hotels, all 5 star and worth it but this was rated a 5 star, which from experience certainly wasnt! The place is nice but needs revamping, the food is awful and I suffered from food poisoning the whole week. That’s the buffet, and the restaurants. Very poor. The cleaners did a great job cleaning the rooms and staff are friendly, but overall 2/5. Disappointing.
Beau Lawrence
Royalton Antigua – A Promising Resort Undone by Poor Management
We booked Royalton Antigua through British Airways Holidays for our 2nd trip abroad with our 10-week-old daughter. Having both travelled extensively across the Caribbean—and visited Antigua previously—we chose this resort because we trusted the Autograph Collection brand. Unfortunately, the reality fell well short of expectations.What the Resort Gets RightTo be fair, there are positives.The bracelet room keys were a clever and convenient touch, sparing us the hassle of misplacing key cards—though guests should note the steep US$150 PER DAY fee if it gets lost. Most frontline service staff were warm and friendly, even if it was often difficult to get anyone’s attention.We also genuinely enjoyed the coffee shop: bright, airy, and overlooking the lagoon, with great staff and a good selection of coffees, pastries, paninis, and gelato. The three à la carte restaurants were decent, and once the booking system settled after the first couple of days, it was possible to reserve tables with some advance planning. The Caribbean restaurant became our favourite, though on our second visit we were unexpectedly told there was “no room” for our stroller—forcing us to place our 10-week-old on a pillow beside us. Not exactly what we’d expect from a family-friendly resort.Where the Resort Fails—ConsistentlyThe buffet was a major disappointment: limited variety, mediocre quality, and poorly cooked dishes. We’re realistic about Caribbean resort buffets, but this was by far the weakest we’ve experienced.Basic supplies ran out repeatedly, even during our first few days—water, orange juice, butter, yoghurt, straws, even certain main dishes. Rather than showing urgency or accountability, the hotel’s attitude towards these shortages was indifferent at best.Other practical issues compounded the frustration. The onsite ATM was broken; a cash advance was available, but with an inexplicable 10% fee. One of the two lifts in our accommodation block was out of service, leaving a single, small lift to serve nine floors. With a pushchair, using the stairs wasn’t an option. We even learned to ride the lift upward first just to have space to come down. Our polite request for a ground-floor room was simply ignored.A Widespread Problem, Not an Isolated ExperienceThroughout our stay, we met an entire community of guests dealing with the very same issues—some even more severe. Many told us they felt ignored, dismissed, or outright insulted by senior management when they tried to raise concerns. Hearing these stories made it painfully clear that our experience was not an unfortunate one-off, but part of a broader pattern of neglect and poor leadership at the resort.Customer Service—Where Things Went From Disappointing to UnacceptableBy day two, we contacted British Airways Holidays to see if we could relocate. By day three, we involved hotel Guest Services directly. This is when our experience deteriorated sharply.The interactions with the Guest Experience Manager were particularly troubling. Rather than helping to resolve issues, the tone was dismissive, defensive, and at times openly rude. Conversations were contradicted or later denied entirely, creating an atmosphere that felt more adversarial than service-oriented. It was surreal, unprofessional, and far below the standard guests should be able to expect from an Autograph Collection property.Despite our repeated attempts to find a solution, neither BA Holidays nor the hotel seemed able—or willing—to intervene meaningfully. Instead, we were offered 20,000 Marriott Bonvoy points in exchange for signing a non-disclosure agreement. We declined.Final ThoughtsThe frontline staff do their best, but the resort is plainly mismanaged. The guest services department—particularly under the leadership of the Guest Experience Manager—requires urgent and comprehensive customer service training. Meeting so many guests experiencing the same issues only reinforced that these failures are systemic, not isolated.There is potential at Royalton Antigua. But until the leadership addresses the deep-rooted operational and service shortcomings, guests—especially families—should approach with caution.
Dale, Hampshire
Royalton Hotel St Lucia
Royalton Hotel St Lucia. Right deserves its reputation as the worst hotel in St Lucia. Location great but hotel standards very poor. Staff don’t give a damn (must be paid peanuts). But worst of all …. The noisey entertainment. So loud every night, bong, bong drums, awful singers. Clearly failing to entertain so their answer is “turn up the volume.” Can’t escape the noise. DONT GO!
Kevin
My experience at Royalton Saint Lucia…
My experience at Royalton Saint Lucia compels me to warn future guests. This resort markets itself as five star, yet fails to meet even basic expectations—let alone luxury standards.🛎️ Communication and Service Failures - It took three weeks to get a reply to my emails before arrival—unacceptable for any hotel. - When my queries were finally addressed, they were handled by one staff member. Once off duty, the matter was dropped. - My in-laws waited two hours at check-in with no apology. - I requested a late checkout on departure and was told I’d get a call back. Over an hour later, still nothing. Perhaps the message needs to be sent to the moon and back.🧼 Room and Facility Issues - Our room was cleaned twice in seven days. The minibar was restocked twice, though it should be daily. Toilet paper was inconsistently replenished, and shower gel was missing from day one. - Air conditioning was poor—not just in our room but across common areas. The heat was relentless. - The resort promotes its app for reservations and service requests. It’s unreliable. A beach staff member (Eric) admitted it “doesn’t work most of the time.” - Requests for shower gel and AC maintenance were marked “resolved” but never addressed. A chat via the app promised a reply in 15 minutes—it took two days. - No iron or ironing board in the room—basic amenities you’d expect even in a roadside motel.🤷 Staff Attitude and Hospitality - With very few exceptions, staff were rude, dismissive, and condescending. This was unanimously felt across our party of nine guests in four rooms. - No one helped with luggage on arrival. - Asking for tea or coffee felt like asking for gold. - Plates were removed while guests were still eating. - One staff member even “steupsed”—a gesture of contempt that speaks volumes. - When I raised issues at checkout, I was met with a flat “okay.” - While waiting endlessly at the poolside bar, another guest approached me and shared that his group had experienced the same problems. This is not isolated—it’s systemic.⚠️ Physical Condition and Safety - The resort is rundown: marked walls, dirty windows, cracked tiles, broken elevators. - I tripped on a raised tile and injured my foot. I have photo evidence of both the hazard and the injury. My foot remains sore, and I will be seeking compensation. No staff member asked if I was okay. - Several in our group became ill after eating fish at the buffet. - We encountered cockroaches, stale bread, and pastries that seemed days old. - Broken glass and trip hazards were visible in the foyer.🍽️ Dining Experience - The dinner policy is baffling. Guests cannot be seated or order until the entire party is present. What policy is that? I’ve dined at Michelin starred restaurants and never seen such nonsense. It’s as if the resort is trying to mimic five star rules but applying them in all the wrong places. - We were told to remove hats at the buffet, yet other guests wore theirs freely. - Our party was turned away from restaurants for not wearing long trousers, while a man in board shorts was allowed in. The double standards are glaring. - The food is appalling. I ordered udon noodles at Zen and was served spaghetti. I have photographic proof of this culinary insult.🚫 False Advertising - The hotel’s five star rating is self-awarded. It is not certified by any recognised body like AAA or Forbes. Based on our experience, this is a three star property at best—and that’s generous.📝 Final Thoughts Do not come here expecting luxury. What’s most disheartening is knowing this review may be buried and ignored. I’ve escalated my concerns to Blue Diamond Resorts, but expect nothing more than a generic reply expressing “concern” and promising to “address” the issues.I raised a complaint while still on site, and not once was I offered any form of appeasement when speaking directly to staff. I will be compiling a portfolio of evidence—photos, videos, and testimonials—and sharing it publicly via social media and directly with Blue Diamond Resorts.
Noel Gz
Have just got back from a 2 week…
Have just got back from a 2 week holiday at splash, punta Cana, unfortunately very disappointed, the holiday was booked at the beginning of the year, but decided to upgrade to diamond club, just a few weeks before the holiday, we was in block 29, absolutely grim, mould on the walls, leaking air con, bed bugs. Buffet restaurant was dirty, staff unhelpful. We decided to use next doors buffet, which was much nicer as were staff. Hard to book into restaurants, closed more than open. Butler met us first day, after that showed no interest, until last day.Room cleaners were very good, but would be random what was topped up in the fridge.5 out of the 7 of us, went down with a sickness bug, apparently people have been having this for several months at both hotels.I went to Senegal last year for a lot cheaper, and the standards were much better.
Karen
Hi my name is Debbie I’ve tried…
Hi my name is Debbie I’ve tried numerous times with tui and the Royalton Punta Cana … my sons wedding was organised 2 years ago for this hotel .. 52 guests also flew out there with tui .. within a few days 46 people out of the 52 came down with sickness and diarrhoea mine was confirmed as ecoli not only in my stools but bladder too when I got back … I messaged tui whilst stuck in my room for 4 days saying I need help they said someone from the hotel will be there in the morning a dr .. no such thing ! The bride could not even eat and drink on her wedding day and I pushed myself to stay for the speeches then I had to go straight to my room with my daughter both being sick ! Tui just don’t want to know offering silly tui holiday vouchers to go go against with them it’s not that regognise what you done they have no compassion there need accountable someone hotel we had our fesses coming threw the sinks in bathrooms and they was on the list to not send people there but tui did totally ruins my only sons wedding day something needs to be done about this hotel and tui they really don’t care a month later I’m still suffering and my immune system is so low there was one year old baby who got it really bad so yet another month later her stools have been sent off again as she has reverted back to drinking milk no food .. she still has it mine seems to go then come back I had antibiotics from my doctor fro the bladder ecoli but apparently antibiotics does not treat the bowel .. so it has to go on its own which mine has not and that poor baby is still suffering there is about 10 of us still suffering something needs to be done the hotel needed to be shut down other guest in not in the wedding party were being sick outside restaurants the pool and in the pool ! We need help with this
Debbie Hills
We are currently back from what was a nightmare
We are currently back from what was supposed to be a relaxing holiday at the Royalton Punta Cana, and it turned out to be one of the worst experiences we’ve ever had. We travelled with TUI and have visited the Dominican Republic many times before, staying at Riu and Bahia resorts, but we have never experienced such lack of care, safety, or management as we did here.From the moment we arrived, things went wrong. The fire alarm went off repeatedly through the night, keeping everyone awake, and it wasn’t repaired for several days. The swimming pools were filthy, with murky water and broken tiles, and even after multiple complaints nothing was done. One evening, my husband cut his foot on broken glass by the pool — other guests, not staff, came to help. Hours later the blood stains were still there. Shockingly, the hotel continues to serve drinks in glass containers around the pool and beach, despite this being a clear safety hazard.The beach is nothing like the photos shown online or in TUI’s brochure. It’s covered in large sandbags, full of debris, and completely unsuitable for swimming. We had to walk to another hotel to enjoy the sea. Hygiene around the resort was also appalling — we saw glasses being washed by hand behind the bar instead of in proper machines, and often not even rinsed. No wonder so many people fell ill during their stay.What made things worse was the total disregard from hotel management. Despite our repeated complaints, no manager came to see us. Staff at reception told us they “weren’t aware of any previous issues,” which is simply not true. The TUI representative on site defended the hotel instead of helping us, and the general manager should be ashamed for refusing to face guests and address such serious problems.This was not just a disappointing holiday; it was a complete failure in safety, cleanliness, and customer care. We will never return to this resort and cannot recommend it to anyone. The lack of accountability and basic standards here is beyond unacceptable.
Oksana Sk
They catfish you on google maps with a…
They catfish you on google maps with a central location and then your actual hotel is 45 mins away. I booked a suite in Montego Bay to only find out the actual hotel is 45 mins away in a different city. 2 google maps location but they only own one property in Jamaica. Shady Shady
Ashley Bruno
