Germaine goes above and beyond
Germaine goes above and beyond. I had an issue last week, sent an email, and someone from his team called me within 10 minutes. That's next-level service.
Donna
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Speaks Financial Group
5.050 reviews
Last reviewed: Dec 23, 2025Do you agree with Speaks Financial Group's TrustScore? Voice your opinion today and hear what 51 customers have already said.
www.speaksfinancialgroup.comMember since Mar 2026
Speaks Financial Group is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 5.0 out of 5 stars. Last reviewed December 23, 2025.
Customer Reviews
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50 reviews
I switched from Square
I switched from Square, and I'm so glad I did. My processing costs dropped almost 20%, which has been massive considering how much volume we do.
Gregory J. Petersen
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Thank you!
Switching processors used to feel like pulling teeth but Martell has been incredible. Thank you!
Alisson Montoya
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Fantastic onboarding!
I was nervous about setting up my first merchant account, but Caroline made it a walk in the park. She got me approved in less than a day, and the equipment arrived ready to go. Fantastic onboarding .
Mark Newman
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Martell set us up with a wireless reader
Martell set us up with a wireless reader that actually works in our outdoor booth. Our old one dropped connection constantly. Haven't had a single issue since switching.
Ruthie D. Wilson
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We were using loaner equipment
We were using loaner equipment that was glitchy so I called Germaine and he got us high quality terminals that have made a dramatic difference. I had a little trouble setting them up but Germaine walked me through it while I ran a test transaction. Everything is working like a charm.
Daniel Stevens
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Toni was so patient with me.
Toni was so patient with me. I had no clue what I was doing and she didn't make me feel dumb. Super helpful and remained professional throughout the call.
Joseph Rascon
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I was on hold for a bit longer than I hoped
I was on hold for a bit longer than I hoped but once I got through, Caroline was helpful. She answered every question and didn't rush the call even though I could tell were busy. I'd wait again if it meant getting her on the line.
Emily S
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Customer support that actually supports.
Customer support that actually supports. SFG has been way better than our last provider.
William Lien
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Toni took her time with me even
Toni took her time with me even though I was all over the place. I was trying to print out a report and talk to her at the same time while my kid was crying in the background. She stayed patient, didn't rush me, and somehow I got it all sorted out. She even emailed me a step-by-step after. Thanks Toni!
Michelle D.
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Martell explained everything
Martell explained everything so clearly that I actually understand my fees now for the first time ever. He's been such a pleasure to work with.
Aniya Lewis
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Germaine was super helpful
Germaine was super helpful, not in a robotic way, but like... he actually understood what I was trying to say even when I didn't explain it well. He walked me through the terminal reset and showed me something I didn't even call about. Totally went above and beyond for me.
Jeffrey Hensley
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Had a billing question and Toni walked
Had a billing question and Toni walked me through it. She was so patient with me and even showed me how to spot it next time. Thanks!
Raelyn Fuller
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Customer service was excellent.
Customer service was excellent. Caroline made sure I had all the emails I needed and even double-checked while I was still on the line. Thank you!
Lisa Lawrence
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Martell has been AMAZING!
Martell has been AMAZING! He answered every question I had about the loan terms. He didn't sugarcoat it, just explained what I'd be paying, when, and how it works with my processing. I've worked with lenders before and never felt this informed.
Giovanni Barnes
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Toni just gets it.
Toni just gets it. She doesn't overtalk, doesn't overpromise—just helps. Told her I was new to this and she didn't make me feel dumb once. I even asked the same thing twice and she didn't finch. That's good training right there.
Christopher Berry
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Had to call in to update
had to call in to update our address and ended up staying on the phone 20 minutes talking about my statement. The guy (I think his name was Germaine ?) explained the fees better ever has. Not what I expected from a "quick call" but I'm glad I did it.
Jack Poole
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Martell is one of the calmest
Martell is one of the calmest reps I've ever dealt with. I was genuinely freaking out about a double charge situation. He talked me through it and helped me figure out it wasn't even a processor issue, it was my POS system. Still, he stayed with me the whole time. That's rare.
Jason Turner
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I've dealt with payment processors that…
I've dealt with payment processors that didn't take security seriously, which caused a lot of stress. Germaine was a game changer - they clearly prioritize fraud protection and PCI compiliance. From secure hardware to strong encryption, they gave me real peace of mind. If you care about keeping your business and customers safe, I highly recommend them.
Monika Ritter
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From start to finish
From start to finish, Martell was upfront about costs, savings, and what to expect. I didn't feel like there were any surprises and he delivered on everything that he promised. Highly recommend!
Alexandra West
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According to TrustPlane, Speaks Financial Group has a 5.0/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/speaksfinancialgroup-com