I wrote a review not long ago and I now…
I wrote a review not long ago and I now need to update it. At the time of my last review (I gave 3 stars) I had not received communication back from emails I had sent. I have now got to the bottom of why I did not get a response back - and I doubled checked what they said and they were right. Basically I was replying back to an email sent from sports dog/pet safe and what was happening was the email was being changed as I sent it to something with 'sharp' in the address, which meant they never got to see it as it never reached them. Luckily I persevered and used another email address and it got to them. They then rang me and talked me through the problem and resolved it. So now, even though I thought this collar did not have a vibrate function on it, it does!!!! It has different modes to which you need to press a button on the back whilst having the button on the front on the mode number you want it to be set on. Reading the instructions was complex however talking to someone made it easy to resolve!