This is my honest review
This is my honest review. After shopping around I found a y-pipe exhaust stainless steel replacement for a 2013 GMC Acadia on their website. The price was fair and they were helpful on the phone when I called their office. Placed part on order and received part on time. It looked like a quality replacement however, once installed, I got a check engine light after first test drive. Took to an exhaust shop and they showed me on a lift where there was a massive exhaust leak around flange. The shop said it's not a direct fit and there was nothing they could do to fix it as it doesn't mate centered with catalytic converters. Now I am trying to return product. I have sent 2 emails with no response. When I called, they said they only deal with orders over the phone and that I have to email them for instructions for returns?? I ended up going to GMC and buying the OEM part and whatcha know, no exhaust leak and check engine light went away. I am frustrated with whole process as I am an active duty service nember and deploy often. It's hard to find time to work on vehicles and now lost 2 weekends that should have been spent with my kids. The least they could do is respond to my email so I can return part that was guaranteed exact replacement. If your company reads reviews, please remedy the situation ASAP. My invoice #12979, order# T-16616. Only reason I left 2 stars is because the purchase and shipping was on time.
Lucas Mattson
buyer beware!! steer clear of this company
I ordered an expansion pipe for my vehicle on August 18. their image does not depict a bend in pipe. Pipe arrives August 21 has bend, just past expansion leading to outlet, not correct pipe. I initiated a return on the website on August 23 with no response so I called them on Aug 27 and then they said email them, so I did immediately there was no action except that they would send a label soon several emails received this response. Sept 1 4:07 am someone in their company attempted to use my card for a purchase at a different vendor for swimming pool supplies apparently, 6 different times. Lucky my provider uses virtual card numbers specific for vendor so they block transactions. The company denies it and yells and screams at me for the mention of this. I have emails from card provider. After 9 more emails I finally receive a return label on September 7, 12 emails and 4 phone calls just to get a return label. I re-box the part and ship on Sept 8 they refuse delivery until September 16. It has taken from moment of return process initiation on August 23rd 4 weeks, they refused to receive the package from fedex for a week. Now they have their part back and I still have no refund much less "HASSLE FREE." as stated on their website.
MrWaltjam
DON'T DO BUSINESSS WITH THIS COMPANY
DON'T DO BUSINESSS WITH THIS COMPANY.This company sent me the wrong parts and refuses to make it right. They want me to pay return shipping for their mistake! Not to mention if you search for any of these parts you can get them for about half what they are charging. Horrible experience. Their customer service is in the trash.
Russell
catalytic converter kit
I ordered a catalytic converter kit for my Toyota pickup. It came to me in three days and it fit perfect. I tell everyone about time I'm so glad I found your site....
George Allison
Awful Service
Took almost a week to ship, exhaust system arrived out of the package with many dents and scratches. Pieces that were guaranteed to fit didnt fit eachother. Cant get ahold of customer service. This is by far the worst experience of purchasing something online
Travis Harrill
good communication fast shipment im…
good communication fast shipment im pleased with my product.
joe
Timely delivery
Timely delivery. Good quality product and quick response to an email to their customer service. Highly recommend buying from them.
Kenneth
I ordered a cat back exhaust
I ordered a cat back exhaust, with piping and muffler and two clamps, well, never received my two clamps, wrote your online email address and no response, it recalled messed my install up, very upset, gregg cheli, 1234 market street,Dallas Pennsylvania
customergregg cheli
Great experience and fast shipping
Great to deal with. Fast shipping. Couldn’t have asked for a better transaction.
customer
Time auto parts makes online shopping easy
Time auto parts makes online shopping easy. I was skeptical at first due to prior experiences with other websites. It was very simple to place order for part and received it within a week on standard shipping, all in the comfort of your own home. I have definitely found the store to order my auto parts.!
Maria Salas
Excellent
Excellent I was able to find the parts I needed with no problems. My shipment came right on time.
Radiah
Wonderful!
Wonderful! I was anxious as i had never bought parts on the internet. Dolores and Nelson were very helpful.
Stef W
Excellent
Excellent right parts right price
C.hawthorne
Great website and great parts
Easy to find parts on website and fast shipment.
customer
Excellent parts
Excellent parts, great price, quick shipping! Will purchase from this seller again!
customer
Price are good an time shipped was…
Price are good an time shipped was great.
customer
Easy online experience
Easy online experience. Parts fit fine but think it should have had some instructions.Two different style gaskets and no reference as to which one goes where. Also I think since you included gaskets, it should have included bolts and nuts.
Paul
True in description
True in description. Great price. Fast shipping. Parts fit my car perfectly.
customer
poor return/ customer service
Ordering and receiving the parts I needed weren’t an issue, I actually would have given a higher star rating if that was the extent of my experience. I needed to return the parts I ordered and returning the products were a hassle. I had no issue having to pay the return shipping but having to reach out multiple times to get all the info I needed to return was a hassle. After I returned the product I’ve still yet to hear back about my refund as well. It seems communicating with the customer isn’t your strong suite
customer
Found a great deal and a better seller.
I needed some parts and found Time Auto Parts had it at the best price. The part arrived when they said they would. I couldn’t be happier.
Jim Vollmerhausen
