Do you agree with WindowParts.com's TrustScore? Voice your opinion today and hear what 2 customers have already said.
WindowParts.com is an online company. Based on 2 reviews on TrustPlane, it has an average rating of 1.0 out of 5 stars. Last reviewed March 5, 2026.
I have been on hold for 15 minutes 3X today to cancel an order. I was disconnected after 15 minutes. I left a voicemail and was told that a return call will be prompt. It's been 6 hours and no callback. Sent an email expressing concer and veification of cancellation and have not received a reply.
I ordered an Andersen screen door replacement, and when it arrived, it was the wrong size. I called to see if I could return it for the right size, and that's when I saw the lack of customer service. They said that I would have to pay for returning it ($200) because it was my mistake to order the wrong door. I explained that the website did not provide much information about it, but the "customer care agent" said, "I am sorry, there is nothing I can do. It was your own fault." It's astonishing how some companies are out there just to take advantage of you. I will write a letter to headquarters, but the lack of empathy and willingness to help the customer was striking. DO NOT BUY FROM THIS COMPANY. They do not care about their customers
According to TrustPlane, WindowParts.com has a 1.0/5 rating based on 2 verified reviews as of April 2026. Source: trustplane.app/company/windowparts-com
