Very helpful thanks!
Very helpful thanks!
Oreck M
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Wine Enthusiast
3.350 reviews
Last reviewed: Jan 30, 2026Do you agree with Wine Enthusiast's TrustScore? Voice your opinion today and hear what 301 customers have already said.
www.wineenthusiast.comMember since Mar 2026
Wine Enthusiast is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.3 out of 5 stars. Last reviewed January 30, 2026.
Customer Reviews
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50 reviews
Horrible company
Horrible company to deal with on post purchase service issues! Their product are run of the mill rebranded Chinese made junk! If that’s the case just buy a wine cooler anywhere else for half the price! You will not loos any quality!
Peter and Jennifer Paszko
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Shipping happened fast
Shipping happened fast. Delivery was well communicated and product was as expected.
Richard Cavenaugh
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There’s been no delivery as of yet
There’s been no delivery as of yet. The wine cooler has been in a warehouse 45 minutes from my property since 12 days ago. As of today I do not have certainty about delivery date. Nobody knows
Manuel Lasso
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Tried to call customer service
Tried to call customer service. They don't answer. You go into a 45-minute hold and when you press one for a chat it doesn't work and when you press two for a call back that does not work. Every time you call them they say they're experiencing a high volume. To me. That means that's their new norm and they just don't know how to handle things. They obviously do not know how to handle their customer service.
Howie Gordon
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Great Product
Easy to order, product delivered on time, and I feel like the price point was great for what we ordered. We bought the dual zone wine fridge and it works as advertised. After shopping around, this model seemed like the most bang for the buck and we were not disappointed.
William Sugden
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Great fulfillment & Customer service
Customer service after initial order was out of stock. The new order was personalized and was completed and shipped in no time at all! Very impressive
Joy
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I bought several items and I am in love…
I bought several items and I am in love with the crossbody bags. I bought every color just in case and ended up gifting all but one. I had to keep one for myself. Definitely will be my go to gift for girlfriends as long as they are available. Thank you
Keitha Orth
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Poor customer service
The white glove delivery dropped the glass for the top and broke it. When I first reported the damage to Wine Enthusiast they told me that they could not replace the glass but would reimburse me if I could buy one. This particular piece of tempered glass is 2 ft by 6 feet. It was only after telling them they could pick up the one furniture that they authorized a total replacement. What kind of customer experience is this?
William Miller
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Bought this as a gift for a friend and…
Bought this as a gift for a friend and they loved it! Very high-end and perfect for bringing wine over to a friends house!
Em
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Happy with Vienna wine glasses
These Vienna wine glasses are well priced. We ordered two different styles. They arrived quickly, & they were carefully & attractively packaged. We’re very pleased.
P.T.
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Great Item
I was able to secure the item and it shipped almost immediately.
Antoinette
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Great staff
I saw something I liked, so I called customers service. I asked for a staff member who had assisted me before. And he made it happen.
Gregory Sharpless
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The item was not as advertised RT used…
The item was not as advertised RT used and there was no means of returning it
Kristi Dooley
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Your shipping/packing is horrendous
Your shipping/packing is horrendous. I’m shocked nothing broke or was damaged!! I purchased an expensive gift and am embarrassed to present it the way it was boxed, all disheveled and torn - styrofoam looks like it was played with by a dog! VERY poor coming from a company I expect to be as polished and quality conscious through delivery to your customers.
Bettina Bremsteller
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Excessively damaged with no response to emails
When I received my package, it was badly damaged with exposed packing material and it appeared that FedEx had wrapped tape around over half of the package to hold it together. I wrote to Wine Enthusiast three times so far without any response regarding the damage and a desire to return for a full refund. Two weeks later and I'm still waiting...
j scot
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Delivery partner is terrible
Delivery partner is terrible. Cancellations 2 weeks in a row. Terrible sms platform for confirmation. 5x daily calls for confirmation after confirming !
Tim Gjonbalic
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I placed an order and received it
I placed an order and received it. Unfortunately, I need to return, and getting someone to answer a phone call or even use the chat feature is impossible. I have called my bank and disputed the charge, so I am sure that will get some results!!
Tommy Crowe
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Eurocave Revelation L - horrible experience with WE
John B; since you are the head of customer service, maybe you can reach out to me directly to get my situation fixed. I have purchased 3 Eurocave Revelation L units. I started having humidity issues almost immediately. When I reach out to WE, I was told how to recalibrate and reset on three different occasions. None of that worked and so one of the technicians that I spoke with put in a service order to replace the controller board and sensor cable. All three were replaced by a contracted technician but that didn't solve the problem. I've been in contact with WE now for at least five calls along with the technician to get this resolved. I was told that they were going to replace the units, but that management would have to reach out to me. No one has ever called and calling into WE is a losing battle since you have to wait at least an hour or longer before anyone will answer. These units are suppose to be the best you can buy or at least highly rated. I just want to get this situation resolved as I have just over 400 bottles that are moulding or have label damage / labels falling off. I've tried to be patient, but just want to get a resolution or get rid of these things.
Brian Quinn
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late delivery
Rescheduled late delivery. Non helpful customer service. This may be last time I order from them.
David Vanhooser
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Cite this page
According to TrustPlane, Wine Enthusiast has a 3.3/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/wineenthusiast-com