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Wine Insiders is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.4 out of 5 stars. Last reviewed February 25, 2026.
Despite the challenges of not being able to complete the order online, Michael was extremely helpful when I called to complete the order. Glitches do happen. Customer service was top notch.
FedEx damaged the delivery and therefore stated they could not deliver my wine. I called the next day and received excellent service. The agent confirmed the damage and resent my order.
I accidentally ordered the mystery box. I sent an email and within two minutes they responded with taking care of it. I called them to discuss with a nice man who answered the phone and he verified it was canceled and he helped me re-order my original 11 bottles. Best customer service in any business I’ve dealt with for a very long time. I’ve been a member for several early years and I appreciate all that you do.Thank you MB
Your representative, Nell, was outstanding in helping me with my issue. Courteous and professional is how I would describe our interaction. Thank you.
Recently I made an order for Valentines Day and due to the very bad weather on the east coast delivery became an enormous challenge. WineInsiders staff was very helpful and especially Rosie who monitored the delivery thru lots of difficulties and was finally able to make it all work out thru dedication and follow thru. As a loyal customer for many years, I am always delighted in the available selections (yet sad to see my favorites sell out!). 5 stars on all counts.
We have enjoyed Cameron Hughes wine for several years. However, because of medical conditions, we had to cancel our quarterly shipments. The process was seamless and quick. I highly recommend the wine.
Good customer service agent. Can say tracking button did Not work yet one is able to make one-time purchases and I received a discount.
I have been a WineInsiders customer for close to twenty years. I’ve never had anything to complain about. And when I called yesterday the customer service representative was ever so cordial and professional. Great work!
When my order was delivered to Dollar General and the store was suddenly closed because of a gas leak and due to be closed for several weeks, Wine Insiders' resent my order delivered to an accessible site. I have not yet received it, but it's due soon. They went out of their way to assure a timely arrival for my wine, which othwise might have been trapped in the closed store for who knows how long.
I've ordered from Wine Insiders in the past, for myself and as gifts, and have always been happy with the wine and the service. They've responded immediately to inquiries, and shipment was quick and easily tracked.
I had a problem trying to order on the website. My phone call was answered quickly pleasantly and professionally. The order was processed immediately
when there is a problem, they make it right and are very courteous. and Michael was terrific in this regard.
Eula, the customer service rep, was excellent!!! She listened and immediately resolved my issue. Thank you!
After experiencing a frustrating glitch on line, I called the company to reorder. Fortunately, the extensive list was still available and they were able to complete my order, with full apologies for the online error. We’ve used Wine Insiders for years and have been pleased with their products, their promotions, their prices and their prompt deliveries.
My original package was lost by FedEx as the location where package was dropped no longer accepts Fed Ex packages.Aldrin in customer service was polite , professional and extremely accommodating.Based on this experience I fully commit to continue doing business with Wine Insider
High end wines at reasonable prices. AND customer service that makes sure every experience is pleasing. From order issue resolution to handling feedback on wines that I just don’t like, they’ve earned my trust.
Also courteous, always knowledgeable...easy transaction.
Tried to cancel a shipment prior to order (within hours of notification of a new quarterly shipment) and customer service refused even though the shipment was not due to ship for a week. They then wanted to get a restocking fee even though the agent confirmed nothing had been packaged yet. Not a trustworthy company.
You get what you pay for. My intro delivery contained a variety but all were rated in the 3-point range and nothing stood out. I would expect to have at least one bottle that had higher ratings or was from a better known vineyard. Probably will not reorder as better selection at Binny's, I know extra hassle to go to the store but their salespeople know their wines for any budget.
Price was great with a very quick delivery
According to TrustPlane, Wine Insiders has a 4.4/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/wineinsiders-com
