Worst customer service
If I could give a zero stars I would. I ordered a Today's Mom Cozy Cuddler Pregnancy Pillow (that was $50) from this company and when I received it I realized it was nothing that I had expected! It was flat, canvas like material (which is going to be hot), and did I mention super flat?!!! I ordered a different one from another company with intentions on sending this back. When I called I was informed that this item is not returnable. WHATTTT?!!! Ok, so my bad for missing that line but what isn't returnable these days? I didn't even use it! When I asked to speak to someone above her (several times) I was denied saying there isn't anyone else. Who doesn't have a boss or a supervisor? She refused to give me any kind of credit, discount, or anything for another item. She was rude and acted like it was my fault. I will NEVER order from this site again! Customer service is really going down hill and online services need a little more care! If you like these pillows there are other sites and companies to order from!
Misty Jessee
NOT trustworthy!
Placed an order after a pop up ad for 10% of this order appeared. the 10% never happened. After five days, an email came in asking to verify purchase by calling them. I realized afterwards that they asked for a SS number and date of birth which I gave. I'm now wondering why since they have no way of verifying this (???). After "verifying", they stated that the SS number was wrong. Because of them, I've now ordered a credit alert on all credit lines and cards. Found the same item on another site for the same price and I should have checked the reviews first. I'm glad the order didn't go through now!
Lynn Gillis
Could care less about the customer
I bought a pillow and when I received it it was flat and not at all what I was looking for. I called to return it and they told me that they would not take the return because I took it out of the plastic. So I paid $70 for nothing. There was only one woman in customer service and she had no supervisor to speak to and did not care that the product did not function as it was advertised.
Fawn Lane
HORRIBLE (or should I say "nonexistent?") customer service.
I RARELY write reviews, but the awful experience I had with this company inspired me to do so. I tried to order a car seat on a Sunday evening. Upon filling out all my information (address, billing, etc.), I hit the submit button, and got an error message - something about not being able to process the transaction. Hm. Ok, annoying, but I thought maybe I should try again (I thought perhaps I entered my credit card number incorrectly or something). So I tried again, and it now said the item was no longer available. I figured this was probably the issue - the order was unable to process because there was zero stock. Well, I was pretty sure I hadn't ordered anything, but I kept checking my email to make sure I didn't receive an order confirmation. There was nothing that evening, and then I checked again on Monday morning, and still nothing. Certain that the order hadn't gone through, I went ahead and ordered the same item from Amazon. The car seat was more expensive on amazon, but I signed up for the amazon credit card, and received a $70 discount, so it ended up being about $13 less than what I would've paid at babyage. Well, that evening, I checked my email, and I got an email from babyage.com telling me that my order had been shipped! WHAT?! Um... isn't it standard to receive an order CONFIRMATION before shipping confirmation? By this time it was around 9:00 in the evening my time (PST), so midnight their time (east coast). So I called first thing the next morning and explained the situation. I figured that even if they wouldn't allow a return, they would at least give me the COURTESY of crediting me $10 or so to make up for the inconvenience/price difference. Usually retailers are very friendly and try to accommodate the customer. Not so here. The woman on the phone was VERY rude. She basically said that because I had no screen shot of the error I received, she couldn't verify that there actually was an error (yeah that's professional - accuse the customer of lying). AND she said that a confirmation HAD been emailed. When I said I didn't receive anything, she said maybe I had put in the wrong email. Um... if I put in the wrong email, why did I receive a SHIPMENT confirmation?? I even checked my spam folder, and nothing. They did NOT send an order confirmation, but how on earth am I supposed to prove something that I did NOT receive?? She also said that if I had called the previous morning, maybe we could've canceled the order. Well, first of all, I work. I don't make it a habit of checking my personal email while at work. Secondly, I DID check my email in the morning BEFORE work, right before I placed my order with Amazon. There was nothing from babyage at that point, and that was at 8:30 am my time, which would've been 11:30 their time. I asked several times if there was a supervisor that I could speak with, and she claimed that she WAS the supervisor. It's hard to believe nowadays that there is such blatant horrible service out there. Isn't the first rule of being in retail to try to be courteous and accommodating to customers? That's how you get REPEAT business. I will NEVER shop here again, and I will discourage anyone I know from doing so either. And as a side note, amazon offers free returns, but I'm seriously considering paying to ship the car seat back to babyage just so that they don't have my business.
Lali
Beware Shoppers from babyage.com
I give them one star because you can't give them a negative one. I purchase from there site and ended up getting (partial refund) they are not responsive or helpful.
Also found out you can get the same item near from a local named store and pay same or even less with discounts always available.
Beware..... Do your homework, shop right, so you don't have to get ripped off and lose money like me from baby age inc.
Ben Ben
Great Experience!
I purchased a foam chair for my 4 year old nephew and had an excellent shopping experience! I called the Babyage customer service line and they helped me find EXACTLY what I was looking for. I will absolutely be ordering from them again!
Europort
Worst E-store so far on my experience
Bought a Highchair for my daughter and never got a tracking number and when I called 3 weeks after my purchase they had no record what so ever on why my product hadn't been shipped.
I had to call the manufacturer directly (which only took me 2 minutes) to find out what they couldn't solve in 4 days
Won't use this store anymore!
SAV
False advertising
The stroller and supposed matching car seat cover I ordered did not come in the pattern pictured in the image and when I complained about it. it was considered as "buyers remorse" and I had to pay for the return shipping. Now I am empty handed and am out $25. Very poor customer service.
Lucy
