Great customer services.
Dani was very pleasant and able to answer my questions today. Every time I've called to utilize Constant Contact's customer service, I've never been disappointed.
Sarah Meyer
Was this helpful?
C
Constant Contact
3.760 reviews
Last reviewed: Feb 27, 2026Constant Contact is an online company. Based on 60 reviews on TrustPlane, it has an average rating of 3.7 out of 5 stars. Last reviewed February 27, 2026.
Customer Reviews
Write a ReviewFilter:
60 reviews
I just love Constant Contact tech support!
I just love constant contact and the outstanding service they provide! I run two non profits and have Periodic occasions to need Technical Support. Their team is absolutely the best I've seen in the industry and always seem to be professional, courteous and efficient. I couldn't recommend them highly enough!
Alan Palmer
Was this helpful?
Shannon was awesome and patient
Shannon was awesome and patient. She helped me solve my problem and assisted me with other problems as well. Thanks Shannon.
Jenarda Makupson
Was this helpful?
My last call was amazing!
My last call was amazing!
James Buford
Was this helpful?
Quick customer service
Spoke with customer service and while there is an AI chatbot, its pretty easy to get a live rep on the line. Taylor was very helpful with answering a few questions I had and following up with more information.
Joe
Was this helpful?
I was sold a few upsales that were not…
I was sold a few upsales that were not necessary, when I caught this on my billing statement 10 mins later, they were removed but not refunded. After a day of using the product, realizing that it A. Didn't do what I needed B.created antiquated social posts and C. Half of the products it created, I already have auto populated through another provider, I contact customer service to cancel my plan and get a refund. Although they were happy to cancel my account they weren't able to provide a refund! 6 hours of using a product that didnt work for what I needed and created socials from the 2000s and I couldn't get a refund. For a brand new business with zero income this is a rough blow to the expenses. I would not recommend this service based on the poor service and understanding!!!!
Nicole M.
Was this helpful?
Exceptional Service!
Exceptional Service!
Ed Bookbinder
Was this helpful?
Katy was knowledgeable
Katy was knowledgeable, cheerful and extremely helpful in guiding through developing a segment then merging it with a list.
Misty
Was this helpful?
Shannon was extremely knowledgable
Shannon was extremely knowledgable and very helpful in helping me resolve my issues. She is a great asset to your company.
Michelle Farber
Was this helpful?
Shannon was incredibly helpful
Shannon was incredibly helpful. She walked me through my account settings, helped me correct a few issues, and gave me clear guidance so I can handle things more confidently going forward. She also connected me with a marketing manager for one-on-one support, scheduled the call, and made sure I received the invite.She was encouraging, proactive, and thorough throughout the entire process.Thank you, Shannon!
Denise Reynolds
Was this helpful?
Been with Constant Contact since 2008
I’ve been using Constant Contact since 2008, and they’ve never let me down. The best part? You actually get to talk to real people who know what they’re doing. They don't just 'handle' tickets—they patiently walk you through small business marketing solutions until you are satisfied. If you're tired of shouting at AI chatbots, this is the team you want in your corner.
Kim Schott
Was this helpful?
Customer Service is the heartbeat of the company
The attention to detail and customer service are awesome. I would highly recommend Constant Contact to anyone.
Marquette Stevenson
Was this helpful?
Constant Contact is the right name cuz…
Review 1) "Constant Contact is the right name cuz they keep bugging you. So hard to unsubscribe - a year later, I'm still getting annoying emails from them." First edit) Subsequent to this review being published, Trustpilot advised me that Constant Comment asked for more details. This is exactly the problem... My review says they keep bugging you and sure enough, they're still bugging me. They're like an annoying stinging insect buzzing around your head looking for a place to land long enough to sting.Second edit) Now Trust pilot tells me to provide Constant Comment with my contact info so they can contact me about my review, and if I don't, then they may remove my review. The LAST thing I'm gonna do is provide my contact info to them on another channel since it's already so difficult to unsubscribe from their emails.
Carl Compton
Was this helpful?
Angel was AMAZING
Angel was AMAZING! She was very helpful and friendly. Walked me through the whole process of sending out my first survey! Thank you so much Angel for your patience!
Toni
Was this helpful?
Micah was incredibly helpful
Micah was incredibly helpful, patient and went beyond the call of duty. Appreciate him!
Sonja
Was this helpful?
Bad taste i my mouth
They booked. My appointment said they did do adds about my type of business so I waited 2 weeks for my intake appointment and come to find out after waiting 2 weeks they dont do my type of business witch is BULL SHIT when they booked my appointment he could of told me that they dont do that my type of business wouldn't recommend these guys for any matter they promise stuff then come to find out they dont dude is just do in it to fill appointment and take u money NOT KOOL AT ALL DO NOT WASTE YOUR TIME ON THEM GO SOMEWHERE ELSE DI T WASTE YOUR TIME GO SOMEWHERE ELSE
Mike
Was this helpful?
Shannon was so helpful and friendly
Shannon was so helpful and friendly. She was very patient with me as I am new to CC. Thanks for your help!!!
Cindy
Was this helpful?
Shannon did a great job
Shannon did a great job! Answered all the questions I had and navigated through the website easily! Give her a million dollar raise! *wink*
Landon
Was this helpful?
THIS COMPANY IS A SCAM
This company could not do ANYTHING they told me they could do when I gave them $300. *I was told I would receive an email from an onboarding expert that would help me get started. (I got an email, but no ph number to call) Finally I called them on the only number I could find (on their interface). The people I talked to were unqualified and inexperienced. After struggling with trying to send out an email myself. I finally ended up trying to get a refund. They informed me that after days of working on getting email and ph number lists together (which they assured me THEY could take care of for me before I signed up), that I hadn't wasted enough of my valuable time trying to figure out their interface(which is super user unfriendly) to get a refund. These people have ZERO integrity & are just plain liars & scam artists.SEE MORE DETAILS BELOW*They told me they could extract Ph#s & emails from my google calendar, no problem, & send out mass texts & emails for me.(They could or would not)(I figured it out on my own) which is why I hired them to begin with. *I asked the sales person if they could send out a mass text message AFTER I gathered the Ph#s myself. At that time they told me(legally) I had to have documented approval from ea customer; which is idiotic, because I would have to contact up to 10,000 people to ask them if I could send them a text saying "We are still here". If they had told me I needed that approval when I signed up, I wouldn't have spent 3 days gathering up the list.*After I got the email list together, I attempted to send the emails out myself using their interface & found that it was useless. *I called them to help me & that person had no idea how to help me. Their screen share didn't work either of the times I called, so they couldn't help me that way. Finally I asked the person if I could just email her the email I wanted sent out, so they could send it out for me & she refused to do that as well.*Finally, I called them and asked for a refund & that is when they informed me, I hadn't wasted enough of my valuable time to get a refund. *I ended up figuring out how to send out the email through their interface myself.So I gave them $300.00 to do something I could have done myself through Gmass.I Pray In The Name Of Jesus Christ, folks will read this message/review before they sign up with this company.
Sterling Fryfogle
Was this helpful?
Very helpful
Very helpful, issue was quickly resolved. Thank you!
customer
Was this helpful?
Cite this page
According to TrustPlane, Constant Contact has a 3.7/5 rating based on 60 verified reviews as of February 2026. Source: trustplane.app/company/www-constantcontact-com