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Factory Plaza, Inc is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.9 out of 5 stars. Last reviewed February 3, 2026.
The installation team was professional and courteous. Installed counter tops were installed perfectly.The whole process from selection to measurent to install was a great experience.
They chose the easy way out, then ghosted me. Lazy fabrication and zero accountability.I am writing this because, as a small business owner, I am disgusted by the lack of professionalism from Factory Plaza. I have been ignored by Jose and the management team for over a week despite my repeated attempts to resolve a botched installation.I grew up the granddaughter of a Stone Mason; I know quality work, and I know when a company is taking shortcuts. I specifically chose my stone because I was told it would NOT require a seam. Later in the process, the story changed. It became clear they simply didn’t want to deal with the labor-intensive task of maneuvering a large slab into place—a job that might have required a minor wall repair but would have resulted in the superior finish I paid for. I only begrudgingly agreed to a seam because they promised it would be executed perfectly. My original fears were justified: it was a disaster. The issues:* Poor Craftsmanship: The seam is recessed and uneven. It is a functional defect that collects debris and requires constant scrubbing.* Lack of Effort: While I understand vein matching is difficult, there was clearly no attempt at a professional transition here. It stands out like a sore eye.* Dismissive Management: After a failed "repair" (just smeared epoxy), the stone manager told me "nothing more can be done." In an era of digital fabrication, that is a flat-out lie. * Unacceptable Communication: Untimely and inconsistent responses. I'm having to reach out to them again and again and again waiting usually almost a full business week if I receive a response at all. As a business owner and full time mom, my time is valuable. I don't appreciate them wasting mine. * Lack of Transparency: It was never mentioned to me during the process that they would not be caulking the counter to the wall. When I brought it up, it was brushed aside as something in their lengthy contract. I would never dream of treating my own clients with this level of neglect. If the check has cleared, Factory Plaza is finished with you.The only reason I am giving two stars instead of one is because the kitchen island turned out well and Gina in the front office was a sweetheart who went above and beyond to try and remedy the situation. It’s a shame the owners and management don’t share her work ethic. They desperately need professional development in customer service and quality control.Factory Plaza: I am still waiting for a senior technician to contact me to fix this under warranty. My next step is a formal complaint with the BBB.
My experience with Factory Plaza has been wonderful. Jose was very helpful allowing me to look (multiple times) at the slabs, providing quick and accurate quotes and guiding me to the finsh line. The price was great, the stone is beautiful and the process was much simpler than I anticipated. First stopped in on 9-9, counters are installed and gorgeous 10-7. I highly recommend Factory Plaza.
Professionals! Unbeatable prices! Highly recommended!
The whole process was great. Picking out the stone in person, measuring on site, delivery and install went great. Bob and Greg were especially helpful with the cutouts for everything in the kitchen and getting the dishwasher back in place secured.
These guys are amazing, professional and very punctual! This is our second time ordering from Factory Plaza for bathrooms and now kitchen counters! Great job always!
Thomas did a great job helping me with all my questions and picking out the quartzite. Tomak was the man who came to measure and he was such a pleasure to talk to and did an amazing job. Rodrigo and Laure installed all the quartzite and were very helpful and the finished job looks so beautiful!
We are remodeling a bathroom and needed an odd-sized vanity top. We stopped in because we got lost looking for another vendor. Our design specialist Tara is wonderful. Our installer is stellar! He knew what needed to be done and came up with the removal and installation plan. The selection of materials is amazing. We’re so glad we got lost and ended up in Factory Plaza’s parking lot. We will never look anywhere else when we have a project.The Girardi’s
Excellent work! We couldn’t be happier! Can’t wait to have our sink functioning again, but that for tomorrow!Picked our product at the factory. Estimated perfectly. Measurement within a week. Install just a few days later. They make it look easy!
Good experience. Picked slab, they measured, and installed in less than 1 week.
This is our fifth project with factory plaza. Always an excellent experience. Thomas was very helpful in preparing the order and the gentleman who measured was excellent. We had a couple of difficult cuts to make. The installers Bob and Greg were very professional and meticulous. Every thing fits perfectly. No surprises and good pricing.
It was a great experience from start to finish! Matt was so helpful throughout the process. We went in and got to see all the beautiful options and we got our counters in before the holidays! Bob and Greg did an amazing job with the installation and took care of all the old counters too. I absolutely love my new counters and it’s such a pleasure to look at them in the room now!! Thanks Factory Plaza!!!
Beautiful done and perfectly fit, nothing can complain, love it
They are fast and efficient!! Highly recommended!
Fantastic work -on time. Piotr and Ricardo were marvelous, did everything as promised and on time! Thank you for the wonderful job!
On time , professional and skilled workerRecommend to friends and family
Bob Greg and his team did an excellent installation for cortsize conunter tops and 4x8 island.
Fantastic job again by Factory Plaza. I have worked with them for many years and the communication, pricing, and installation are all top notch!
Rodrigo did a great job with the install! He went the extra step to make sure things fit and worked. I would definitely recommend for future projects
I am a Client Project Manager for a homebuilder and this is the third time we’re using Factory Plaza for countertops. Their products are contemporary and stunning; the service is top-notch. Special thanks to Tara and her team, Bob, Greg, and David.
According to TrustPlane, Factory Plaza, Inc has a 4.9/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-factoryplaza-com
