Do you agree with GalaHotels.com's TrustScore? Voice your opinion today and hear what 10,626 customers have already said.
GalaHotels.com is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.3 out of 5 stars. Last reviewed January 20, 2026.
A very good hotel situated in the middle of Amsterdam: comfortable, clean, and staffed by exceptionally pleasant people at reception, in the restaurant, and on the cleaning team. The breakfast was both abundant and very enjoyable.
Good but pricey.
Just okay, i prefer one should go with some premium hotel options then this
It's either a scam or a horribly run business. I never received a confirmation email but my credit card was charged. I could not reach anyone at Gala Hotels to find out if my reservation was legit or not.
Very bad hotels !
Not great customer support. Can't seem to get through to anyone
Took our money but they never actually booked the hotel. We were able to charge back our card. This is an actual scam. Don’t touch the site.
Hotel said reservation was cancelled upon arrival
Scam. Never provide your credit card number to this "business".I booked a hotel in Lisbon and prepaid the full amount through this company. On arrival at the hotel I was told that my reservation was cancelled by the travel agent and I had to pay for the stay in the hotel again.Galahotels only responded to the complaint with the "We are looking into it" but never actually said anything more. They did not cooperate with the bank when I raised the charge back request through the credit card company. They never made any steps to voluntary return my money.
i booked a hotel room 2 months in advance for 8 nights for my overseas vacation When i checked in the hotel all of a sudden told me my booking has been cancelled without my knowledge- my family is panicking after a long haul flight with many luggage/young kid and due to high season with high occupancy we know we can't find the best rate available - we ended up paying a high rate charged by the same hotel in order to stay- i complained to Gala and asked for a full refund $2k no one ever responded, what a shame of this company- After a few attempts with no response i decided to dispute this charge with my credit card company- and then got my money back- if there is a way to report it to BBB and to make this company shut down i will for sure.
V good serving
I see people complaining about rocking up to December bookings and they are cancelled. Had exactly the same problem the prior year, my new years eve booking was cancelled and they took the money. Definitely a standard modus operandi.Of course no feedback to raising issue on website.
Gala Hotels are scammers and con artists. I booked and paid for a room in a hotel in London and when we arrived, the booking had been cancelled. It transpires that Gala Hotels take your money and book with another hotel booking website so you think the reservation is valid. The third party don't get any payment so the reservation is cancelled. You don't find out until you check in and by that time, the time to retrieve any payment via your credit card is long gone.I would give Gala Hotels no stars if I could. Why doesn't Trust Pilot allow this?
UNBELIVABLE... How on earth is this company still active and able to advertise on the web, when they are clearly a bogus company. I myself got conned by this so called company back in December 2018when my hotel booking was cancelled. How many more people have to have their holiday plans ruined by these pieces of S..T, before something is done to stop them.
Scammer, had to recover money through Visa.
Just like so many others I booked and paid for a room that was non existing when we arrived at the hotel (in Havana, Cuba). In my case I eventually got a refund a couple of months later, but after reading all all these reviews I understand that GalaHotels are nothing but scammers and there should be no place for them in this business.
Do not book any accommodation with this company!We booked, paid and they made a reservation and then cancelled it without informing us.Have received no refund. Their phone numbers do not work.Absolute SCAMMERS!
They are swindler.BE CAREFULLY
SCAMMERS. In October 2018, I purchased three hotel rooms online via GalaHotels.com website. In July 2019, when me and my quests arrived to the hotel with proof of purchase, we were informed that we did NOT have reservations at the hotel. I contacted Gala Hotels.com at info @ galahotels.com and did not get a response or refund.
Booked a hotel through Gala Hotels. Arrived at the hotel to find out that my booking had been cancelled. Of course my credit card was never reimbursed. The hotel supervisor told us that this happened often with other customers that had booked with Gala. They don't answer emails. They are Scammers. Stay clear of this booking agency.
According to TrustPlane, GalaHotels.com has a 1.3/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-galahotels-com
