Hyundai Motor America is an online company. Based on 60 reviews on TrustPlane, it has an average rating of 1.2 out of 5 stars. Last reviewed February 27, 2026.
Hyundai Roadside Assistance is a joke. Be aware they white label this service from AAA. Damage to my car from the tow needs to be handled by AAA - Hyundai will not accept any liability and will not assist a Hyundai customer in getting any damage fixed. You have been warned.
If I could I would give them 0 stars. I bought a 2024 Santa Cruz with the 2.5 turbo I have had so much trouble with it. It has had two remanufactured transmissions and it still having shift issues. I also had to take the vehicle in because the steering wheel was shaking. They rotated the rotors and it happened again they replaced the rotors. Then I had issues with the retractable tonneau cover they replaced it. I was having issues with the radio they had to reprogram it. They supposedly do an inspection of the vehicle they never said anything about my right shock leaking I had to point it out to them. They opened a new dealership on the east side. I took it there because the gas cap broke. They inspected the truck and didn’t notice that same right shock was leaking again. When they put it up on the lift they saw that both of them were leaking. They replaced it again. They also replaced the backup camera because it was blacking out. I am tired of going to the dealer. They tell me don’t worry your vehicle is under warranty. Yes that’s nice but who’s going to pay me for all the time i have wasted taking it and dropping it off and picking it up. This is crazy. Don’t ever by a Hyundai.
I bought my 2023 Hyundai Santa Cruz on November 24 2023. Bluelink is supposed to be in effect for 3 years. They shut it off Jan 19 2025. They told me that I am not the original or current owner and asked for proof. They asked for original paperwork and odometer statement. I had to go to the dealer and wait a week to get it. Why Hyundai America couldn't just call the dealership and straighten it out is beyond me. They have been in receipt of the paperwork proving I bought it new and that I am the original and current owner. They called to verify the information I sent them. If I could verify the information with a call, why did I need to send them the paperwork? Bottom line is they said it will take 5 to 7 days for them to review and see how they can get my Bluelink running again.
Hyundai paid off a toll fee that I incurred due to an error on NJ Toll road. Since they paid it I am unable to fight the claim and get the 2 $50 admin fees that they charged on an $.85 and $4.55 toll. They refuse to contact NJ toll to get the feel reversed and charged to my EZPASS. Instead they say it’s my problem and since they paid their is nothing that can be done. It took my at least 10 years and dozens of transfers to go around and around in circles to get absolutely no help. No they are charge me a sales tax on the toll fees that another state charged. How is that even possible? Their customer service is horrible- they don’t do right by their customers. Now I have to spend hours charging a sales tax that shouldn’t be charged to begin with. Truly dissapointed in everything about this company. I need help! How can they pay bills on our behalf and take away the consumers right to fight a fraudulent claim?
I purchased a brand-new Hyundai Tucson, and since the beginning, the vehicle has had excessive engine oil consumption. I consistently need to top off the oil about 2,000 miles before the scheduled oil change. The dealership has performed several tests and inspections but continues to tell me they cannot find any issues. This is extremely disappointing.Additionally, the driver’s seat leather started peeling after only two years of use. This experience has been frustrating, and it will be the first and last time I purchase a Hyundai.
Langdale Hyundai of South GeorgiaIf you want a car to last over 5 years I wouldn't recommend a Hyundai especially if you need to deal with any service department in the US or Canada. My car was dropped off the 8th and I have to constantly call and check the status and get a service provider(Steven) who was helpful initually but then gets annoyed your calling(10 days no real diagnosis). As this being my only transportation I have no choice. After day 10 I was told my warranty does not cover a failure that is known recall and lawsuit for hyundai, and service insinuating they attempt to reach out to warranty and told no. Left shattered, confused, and heartbroken, I reached out to Hyundai corporate for answers, only to realize this service provider(Steven) never attempted to contact them! Told by Hyundai they will open now open a case. I called back and was told well no we didn't actually call and you probably only got a call center not the real Hyundai. To be honest with the dishonesty, fake genuine need to help; I feel any attempt to get my car repaired will be sabotaged to cover a service departments failure to assist. If your a regular American who does everything right, properly maintain your vehicle, and need dependable transportation to survive; I beg you don't get a Hyundai as they don't live up to their warranty and the service department pretends to be helpful. 25k down the drain! Your engine fell apart due to a known failure and we dont give a damn!
I purchased a new 2024 Hyundai Sante Fe in August 2004 at Crain Hyundai in Little Rock, and the vehicle legally became a lemon in Arkansas within 3 months of owning it (vehicle was in the shop for 2 months for repair). The first issue required a total transmission replacement in Nov 2024, and since then it has been brought in multiple times for sensor issues as well as other issues namely; In July 2025 as my fiancée and two children were in the vehicle turning onto a busy intersection the vehicle put itself into “limp mode” and stalled out in the middle of a the intersection nearly causing a catastrophic wreck. We took the vehicle to Crain Hyundai to have them fix whatever issue the vehicle has and correct it, but they were unable to diagnosis or repair anything and after having the vehicle for a few weeks they forced us to bring back their loaner and take back our vehicle with unresolved issues (nothing was diagnosed and/or repaired). Upon retrieving the malfunctioning vehicle from Crain Hyundai I was informed by their service manager that we were dealing with a lemon vehicle and he provided me with a number to reach out to Hyundai corporate office to discuss a lemon law buyback / repurchase. They (Ms. Sue / Mr. Gurpreet have agreed that we are dealing with a lemon law eligible vehicle, but they keep delaying (started this process July 2025) and attempting to offer me less than what the state of Arkansas requires of them for a lemon law repurchase. I would highly advise against buying one of their vehicles. In the unlikely chance that you end up with a lemon like i did, they will fight you tooth and nail to pinch every penny they can from you versus doing what is right and in my case what is legal for your states lemon law (I am literally scared for my life everyday I have to drive this vehicle).
My 2011 hyundai santa fe had to have the engine replaced because of that knocking problem. They didn't pay for it my extended warranty did.My 2014 santa fe was using too much oil, I had the oil consumption done and I'm using two quarts every thousand miles. I had a combustion cleaning done so we'll see if it works. But I've seen so many other people complaining of this oil consumption. Why isn't Hyundai taken responsibility? Both tests just cost me $750 plus all the oil that I have been adding hundreds of dollars. I do not support Hyundai anymore. I will not buy another Hyundai.
This is the worst car company I ever dealt with. We bought Kona and they sold us maintenance warranty and when we try to get maintenance they give us 2 to 3 weeks appointment time. But the worst thing happen when the radiator start leaking and I try to get it fixed and the told me that the earliest they can give me an appointment is one month. My daughter use this car to commute to her job and she could not wait for a month and we got it fixed by Jeffy lube by spending about 1000. Then I try to get reimbursed for her as the car had a manufactured warranty but they refused on the basis that we did not get fixed by Hyundai dealer. I explained to them that I tried but I was not getting appointment from Hyundai dealers. I try everthing in my capacity but they keep on extending my case and I end up getting no reimbursement of my money. They claims to have best warranty but I find out that they have the worst warranty. If your car brakes down they will give you a date which is not workable for you and if you get it fixed by some other shop they will not reimburse you. Not to mention you will have so many issues with your car. Please don't confuse Hyundai with Japanese, American , or European car company where you get appointmnet in days. This is a worst car company with no ethics and will try to rip you. I will never ever buy car from them and advise everyone the same.
Horrible. Representative on initial call listened attentively, wrote down all my complaints about my new car purchase with broken parts, no help from dealership. Rep told me everything sounded quite valid and in need for attention, that she would get back to me. Next call with same rep said they cannot assist since I purchased car from a third party Hyundai dealership and said I need to go to a local Hyundai place. Said she would email those locations. Never recieved email, contacted her and was told she never said she would provide that info.So inaddition to a horrible purchase experience, I continue to have no one from Hyundai to assist me. How can they sell me a new car that had broken parts 3 days later that needed immediate repair. I will continue my quest until they step up and do something!
Hyundai did not honor a TSB or warranty for my 2020 Hyundai Venue. The transmission totally failed at 95000 miles. I've lost all faith in the car and the larger brand itself. Thanks for nothing Hyundai.
Hyundai does not honor its warranty unless you hire a lawyer and then wants to hide its malfeasance with non-disclosure agreements. This company is shady and should be shut down.
Hyundai Warranty Nightmare – Beware of Their Tactics to Deny Valid ClaimsI own a 2013 Hyundai Veloster with only 144,000 miles on it. Recently, the engine developed a serious issue — the bearings failed. I brought the vehicle to a Hyundai dealership, where they removed the valve cover and confirmed internal engine damage.At first, Hyundai requested just one year of oil change receipts. I went to the shop where I always have my oil changed, got the receipts, and provided them to the dealership, who then submitted them to Hyundai.A few days later, Hyundai asked for more information, saying the receipts needed mileage listed. I got detailed receipts from my shop with mileage included and took them back to the dealership. Before I even made it home (less than an hour), I got a call saying the receipts were rejected again — this time because they didn’t have my VIN number on them.Once again, I returned to the shop, had the VIN added, and delivered the updated receipts. A few days later, the dealership called to say my warranty claim was denied — despite giving them exactly what they asked for. The reason? Alleged "excessive abuse" and “lack of maintenance records,” even though I provided everything Hyundai had requested.Out of options, I filed a complaint through the Better Business Bureau and entered into arbitration as part of the Hyundai class action lawsuit for engine failure — a known issue with the 1.6L engines. But even there, I was denied again. This time the arbitrator cited a “9-year gap in maintenance records.” This was the first time a 10-year history was brought up — Hyundai never asked for that initially. It felt like they moved the goalposts to avoid responsibility.I'm now left with a paid-off vehicle and a blown engine, with no support or resolution from Hyundai. It’s frustrating, disheartening, and frankly unethical. Despite following all of Hyundai’s requests and proving regular oil changes, they used vague language and shifting requirements to avoid honoring their warranty.This situation makes it clear to me: Hyundai cannot be trusted to stand behind their vehicles or support their customers when it matters most. I would strongly advise anyone thinking of purchasing a Hyundai to think twice, especially if you care about long-term support and accountability.
We had the misfortune of buying one of the Hyundai Sonatas that had the theft problem with the engine immobilizer defect.There was no remedy available for quite a long time, so we decided to protect our investment by purchasing a car alarm. Finally, a year or so later, Hyundai came out with a software update. The problem is that we'd already spent the money and could not use the update since our alarm was incompatible.We requested a refund for our car alarm but they refused to help us - even though it was their defect at fault. Our car would have been vulnerable to theft for over a year prior to the update had we not gotten our own protection.Hyundai is a company we will never buy another car from again. We had bought a number of Hyundai vehicles in the past, but NEVER AGAIN.
Hyundia Customer care after 5 phone calls and an escalation which could not be escalated any further (I guess she owns the company?). All I got was " I am sorry but you will need to contact the dealer" or Bluelink or basically anyone but them. They did nothing to try to assist. Also note you can only escalate once per case so use it wisely - after the first one (which was also not helpful) you just have to accept whatever they say. I will not be recommending or buying any more Hyundia's! Absolutely disgraceful customer service.
I couldn’t be more disappointed in Hyundai who has been a life long brand in my family for almost 35 years. We just simply want Hyundai to intervene with the dealership who is selling their brand new vehicles and has gotten our paperwork incorrect. The paperwork they have submitted Hyundai and Hyundai motor financing is not correct and I do not see why Hyundai America cannot intervene to ask the dealership to do what they are supposed to for a customer that has bought their brand of car. This is clearly not the Hyundai America that I was used to dealing with for the last 35 years. I could not be more disappointed or disgusted over the whole situation. Considering what I am now going through after 35 years I will never buy another Hyundai. I will never recommend another Hyundai and I would highly suggest anyone to steer clear from Hyundai. Not that they make a bad car but if you have any kind of problem on the back end, I cannot confidently tell you that it is going to be resolved in a professional manner or in one that shows any inclination of appreciation, especially for a customer that has bought a brand new 2025 vehicle.
Absolutely horrible experience buying a brand new Hyundai Elantra Hybrid SEL Sport. From almost every new Elantra having a misaligned hood to the dealership messing up my paperwork because they had to exchange the 1st damaged vehicle we bought. Hyundai America refuses to intervene and help make the situation right. I would simply like them to call the dealership and ask them to correct the paperwork but they deny help every time. I have been purchasing Hyundai’s since the 90’s and have has only good things to say about the company but I have lost all faith in the brand a really wish I had went with Honda or Toyota sad thing is despite the hood misaligned we actually love the car but the hate of our experience far exceeds how much we enjoy the car.
My husbands Ionic 6 has been at the service department at red mc combs in san Antonio, tx for a month. They don't know when his car will be ready to be taken home. He is leasing his car. After two years the car has a battery issue. The car dealership will not loan him a car. Hyundai will not pay for my husband to rent a car.Very bad service from the car dealership and Hyundai. 😡😡😡😡😡😡!!!!! Still at the car dealership waiting for the car to be repaired.
I would rate with negative stars if available. My Feb 2023 Hyundai Sante Fe Calligraphy has been out of service and in the shop since March 13...3 months...going from one "repair" tp the next as Hyundai corporate piece-meals a fix. Customer Service department as well as Gary Rome Hyundai are horrificly disappointing in absolve themselves of any responsibility for this.
Customer service is JUST AWFUL!AVOID.Problem with EV, and customer service just could not help. The car has SAFETY ISSUES, that an OS upgrade might fix. They eventually told me to Google Hyundai tech support and contact them. Hyundai tech support first told me I needed a USB drive exactly 64GB, but their evidence said the opposite. Then, they claimed my OS was too old to upgrade, eventhough it was the version before the current one. Then, they said it was an issue for the Hardware team, but did not pass me on to them.A few months of owning this junk and it’s still not safe. Thinking to take the hit and just sell it.
According to TrustPlane, Hyundai Motor America has a 1.2/5 rating based on 60 verified reviews as of February 2026. Source: trustplane.app/company/www-hyundai-com
