Levi's is an online company. Based on 60 reviews on TrustPlane, it has an average rating of 1.6 out of 5 stars. Last reviewed February 26, 2026.
Disappointed that the skny jeans that I bought easily gets chaffed and frayed. The fabric is thin that's why. Disappointing again coz its pricey for the quality of the fabric.
I and disappointed in your Woke catalog. I will stop purchasing your products until I see any improvements towards the elimination of your Woke agenda.Tim wilson
Received a pair of 501's for Christmas, and they're great. They are a great fit and well made (as I'd expect). These jeans last a long time and so are good value for money. I will be buying more pairs in the future.
I ordered 2 pairs of 511s in November, 2025. As soon as we opened the shipping envelope, my son indicated he did not like the color. We never even took the jeans out of the plastic wrap. I paid $67.50 each, for both pairs of jeans. I immediately called Levis.com customer service, and they emailed me a shipping label. I put BOTH pairs of jeans back into the original shipping envelope, and shipped them back, that same day.I got email to expect a credit of $67.50 (the amount of one pair of jeans). I called customer service again, indicating that I had returned 2 pairs of jeans, and would like credit for both. I was reassured that when they scan the jeans in, at the warehouse, they would scan both pairs.When I got my credit, it was for only one pair of jeans. I called customer service, and after being transferred several times, they told me that I had only returned 1 pair! Most companies would admit their error, and give me the full amount they owed. But not these guys. I called back several times, and they basically called me a liar. To make matters worse, I called my credit card company and somehow they were convinced that I only returned 1 pair! Basically, Levis stole $67.50 from me. WORST CUSTOMER SERVICE. I have purchased at least 20 pairs of jeans from them over several years. NEVER AGAIN. NOTE: This was the FIRST time I had ever returned anything to them.
I love the pants and the new style of all the different styles the only thing I don't like is how the new tags on the back feel like cardboard and they tend to split and fall off and it gets annoying. For the price of these jeans the tag should be a little better I'm just saying!!!!
Levis have a practice of intentionally delaying refunds is a calculated form of "sludge," a dark pattern designed to create enough friction that customers simply give up. By using an exhaustion strategy—relying on long hold times, broken links, and repetitive verification—companies bet that the "cost" of your time will eventually outweigh the value of the refund itself. This boosts their breakage rate, allowing them to keep revenue from uncompleted claims while improving their short-term cash flow. To break this cycle, you should move beyond their internal support loops by threatening Alternative Dispute Resolution (ADR) or initiating a bank chargeback, which forcibly extracts the funds and often penalizes the merchant for the delay.
The best jeans, they last a very long time!!!
Awful customer service, due a refund which they have said is in my bank. Bank shows the money hasnt been received. sent copy of my bank statement and they still wont refund me.
I love their clothing. But I am giving 2 stars for the experience I had in the shop. The staff were super helpful to the point I had to almost beg them to leave me alone and just let me wonder , and if I need something I will let them know. That clearly wasnt enough , so I was pretty much followed by all the staff at all the times I was in the shop.. making my experience extremely uncomfortable and not enjoyable. I wish the staff could leave their customers alone and let them wonder and discover things on their own , otherwise it feels like pushing a sale which is quite unpleasant. This was in Southampton Westquay
Eldon square Newcastle upon Tyne manager/supervisor unhelpful and rude. Hi we visited the store this evening 9th February 2026 to return some jeans - they were a gift we had the tags on them but no receipt. Staff very unhelpful. Nothing on their website says they will not return items without a receipt - we understand we would likely get a credit note. After we were declined the first time we left and did our research - we came back in and explained this was likely an online order as it was a gift - only then did they help. Unable to find an account they were bought from they said there was nothing they could do - the manager or supervisor (we don’t know her name as she said she didn’t feel comfortable giving it out) when we asked her name she said she was the manager… then said she was the supervisor on shift.. still not sure what her job title was but she had dark long hair. Anyway she said they do strict audits now and there was no way she could return them for us. Anyway we left the store with our jeans after getting some lovely looks from the 2 rude staff members.. we rang customer services from outside who have agreed to return the jeans. Next time don’t bother going in just go straight to customer services!!! Shocking
After being a loyal customer for over 50 years I am so disappointed with the company and the way they treated me when I was supposed to receive a warranty replacement pair of jeans but received someone else’s order instead. After contacting customer support they made it my responsibility to return the product sent to me by mistake. They refused to have the product picked up at my house , instead they expected me to drive 20 miles to a FedEx return store and drop it off before I could even receive the product I never got! Customer support is so bad the woman I spoke to was very hard to understand due to her accent and that’s when the problems started. I was in contact with different people that I was hoping could fix the problem but that never happened only more issues with each person that I was in contact with! They don’t care about the customer just want you to be careful with orders from them online ! If you can buy from a retailer so it will be easier for any returns. After all the problems with them I sent them a message to stop anymore contact to me due to all the issues with them. I never received the jeans and donated the jacket I couldn’t use because it was too small for me.
Loose the leather patch on the jeans, there is NO need for that!!!I like some the clothes and would definitely buy more if they were cruelty free!
My husband purchased some Levi stratus boot cut jeans about 3 months ago from Walmart,3 pair, and they all have already ripped on the left pocket about 6 inches.
Very disappointing experience with Levi’s customer service. I bought a pair of jeans and the tailoring was faulty. Even though the problem was confirmed in store, customer service would not offer any solution unless I return the item to their quality department. This felt unreasonable and inflexible as I risk losing the jeans. Sadly, this experience has made me stop buying from Levi’s.
Sent the wrong pants FOUR different times and REFUSED to let me return ANY of them even within the return window. TRASH company.
Horrible horrible horrible quality and even worse customer service! I returned a pair of jeans which they did not register and sent me the invoice I klarna. it’s been a regular battle to just get them to understand what my issue was even about and now they said they handles it but the invoice in Klarna is the same.Stay away!
I recently purchased Levi's 505 Regular jeans from a Mark's clothing store, and in less than a month the bottom of the pant leg hem is fraying. Levi's used to be a dependable brand - and still charges like it is - but quality seems to have fallen off quite a bit, and it reflects poorly on retailers who sell them. Levi's has decided not to address this issue via their product warranty. I'll avoid this brand going forward.
Levis 537 is an abomination to jeans. Why would I say this about a boot-cut jean? Well for one they reduced the tab to fit on the waistband. Why? The 517 which is also bootcut is the normal size. I am also concerned that now they are putting elastic or making the jeans stretchable. This is blasphemy. Boot cut jeans are worn by working cowboys and folks associated with the reason for the jeans. I don't like these little changes, and I now will have to patronize other brands and steer away from a former cornerstone of the industry.
Have ordered a number of pants form Levi's for years a a loyal customer. Red card membership and I orders 4 pairs of sale pants. All in stock. Received one pair. Other three pairs did not revieve and was sent an email saying "if" you haven't receivred other three do you want a refund or reshipped? Really? Spend more time talking to some guy speaking English based a 2nd language through a paper cup likely off shore barely hearing to be told I can send 2 of the 3 or refund. I asked to get the 2 and wait on the last pair until in stock OR offer me an alternative sale price purchase of similar pants OR give me a supervisor to resolve. Nope. Can't do that. TAKE IT ALL BACK AND LOSE MY BUSINESS. Simple . Levi's will NEVER SEE A PENNY OF MY MONEY AGAIN.
Levi’s customer service is shockingly inflexible.I contacted Levi’s to return unworn items purchased as holiday gifts after realizing they did not fit. Although their website advertised an extended holiday return window, my order fell just outside the official cutoff by one day. I even initiated a return within the window but didn’t complete it during the holidays.Despite multiple polite attempts and an escalation to their leadership team, Levi’s refused to make any exception or offer store credit. The final response stated their decision was “final” and warned that further inquiries could result in account restrictions.This experience showed zero appreciation for long-time customers and no willingness to apply common-sense discretion. I will not shop with Levi’s again.
According to TrustPlane, Levi's has a 1.6/5 rating based on 60 verified reviews as of February 2026. Source: trustplane.app/company/www-levis-com
