Horrible Customer Service. Does Not Honor Warranties.
Worst experience I have ever had with a company and customer service in my life. I purchased carpet with a warranty, which they used every excuse under the sun not to honor. The employee Diane is hands down the worst customer service rep I have ever encountered. For almost seven months she promised to provide me information relating to my claim and didn't. I had to repeatedly call the store to find out the status of my claim. I was told I would be called back by Diane and she never called back. This happened at minimum seven times. Finally, I called and spoke with the owner Bernie, who was even worse than Diane. He acted nonchalant about horrible customer service, refused to honor my warranty, made no apology for Diane's awful behavior, was sarcastic, and didn't seem to care about the horrible impression his company makes. With all of the businesses in Rhode Island, there is no need to give money to a company whose owner doesn't care about his customers. This company is a sham and they offer warranties which are completely meaningless. They will not honor warranties and will avoid you should you have a problem with your carpet. Between Diane and the owner Bernie I have no idea how this place constantly brags about their good customer service.