Do you agree with Sansi Lighting's TrustScore? Voice your opinion today and hear what 24 customers have already said.
Sansi Lighting is an online company. Based on 23 reviews on TrustPlane, it has an average rating of 3.6 out of 5 stars. Last reviewed March 4, 2026.
I've had two failed bulbs within two years, with them being on only semi-regularly during winter for about 4 hours a day. For LED lighting that is absolutely shocking quality. And then they want you to pay $5 for shopping a new bulb out as well. Ridiculous.
I placed an order for a SANSI 125W Tall Standing Grow Light on February 16, paying $160 for the product. Instead of the lamp, I received a $25 light bulb. The tracking number provided showed the package as “delivered,” and the website marked the grow light itself as delivered under that same tracking code.When I contacted customer support, I was told that the bulb was a complimentary gift and that the actual lamp would be shipped separately. However, this was never clearly communicated at the time of purchase, and no separate tracking number was initially provided. The order status continued to show the grow light as delivered, which is inaccurate and misleading.Only after repeated follow-ups did they state that the lamp would be shipped on March 9 — several weeks after the original purchase date. At this point, there is no guarantee that the product will actually be shipped on that date. Given the previous inconsistencies, this additional delay appears to be an attempt to buy time and avoid issuing a refund rather than providing a clear and reliable solution.I have paid in full and still do not have the product I ordered. Communication has been slow and unclear, and I have had to repeatedly request basic information.Based on this experience, I do not recommend purchasing from this site. The lack of transparency, inconsistent tracking information, and overall handling of the situation reflect poor professionalism. Buyers should proceed with caution.
Great lights for carnivorous plants. Mine are doing wonderfully.
UPDATE#5...There was no misunderstanding or matter of opinion, by me. You got caught telling a customer lies. Facts are facts and I called you out. Update#4 ...Sansi just informed me that since my purchase was an INTERNATIONAL PURCHASE, my refund will take up to 14 days, however, on their latest update, they stated my shipment was shipped from a US warehouse. DONT BE FOOLED. AVOID!!! UPDATE #3...REFUND AND CANCEL IMMEDIATELY! when i purchased this item, it said 5-7 day delivery. NOW, I get it. THEY CANT GIVE ME DETAILED SHIPPING BECAUSE ITS COMING FROM CHINA. THEY DONT EVEN KNOW WHERE ITS AT. The generic, not detailed tracking, shows an Airplane with the number 1 next to it. Tracking stopped on the 27th, why? Its coming from China. They tried to tell me about the storm in the southeast usa..why lie when it's coming from overseas? The reason they talked about not being able to answer calls and time differences, bla blah, is because they use WhatsApp and they're not in the USA either.UPDATE#2 ...I CALLED twice AT 3PM MY TIME WHICH IS 12PM IN CALIFORNIA. THE WHOLE COUNTRY IS ABLE TO TAKE CALLS AT THIS TIME, SO SANSI'S REPLY IS FALSE NEWS.No one answered the phone number they gave in their response. Sansi still has not provided detailed tracking and no delivery of purchased product. I am filing a dispute with my CC purchase. Oh, I have provided my order # in every one of my numerous emails that have gone unanswered. UPDATE #1.... NO ONE ANSWERS AT THE PHONE NUMBER SANSI PROVIDED IN RESPONSE! STILL NO DELIVERY OR DETAILED TRACKING. No detailed tracking. Expected date of delivery has passed.Customer service has not responded to numerous emails. No costumer service phone number. AVOID THIS COMPANY!
very happy with the lights
These lights are amazing. They work so well for the areas that I need them. i am incredibly happy with my purchase and will be getting more in the future.
Fast delivery, great value for money. My plants love Sansi led lights.
Was a very satisfying purchase
Had a wonderful first time experience with the company, Sansi. Everything came in a timely fashion. I had one issue and that
Fast delivery and quality products !
The turnaround time from when I ordered was fantastic
The product (4 bulb floor lamp for plants) is good enough however, it took about a month to arrive and I received mixed messages from them about shipping and delivery. I finally went to the distribution mail center and even though I supposedly received “free shipping” I had to pay $14.50 to get my package. I had one week or it was due to be sent back and that was not made clear until I researched it. So the free shipping was false, it took a month to receive, and there is no way to communicate with them. I will think twice in the future about ordering from them.
The items arrived on time as nd I received unexpected free gifts. Customer service was prompt on answering my questions. DHL shipping in my experience provides a tracking number and then no tracking information, which is frustrating and why this is a 4 star review rather than 5.
I have several flood lights for 2 years with great results. After a failure I reached out to support and they took care of my issue and sent out a replacement quickly. Excellent support
I started buying Sansi bulbs off Amazon 4 years ago. Then as I needed more I began to buy them directly from Sansi. I love the bulbs and the results. I never hesitate to recommend them to customers at the nursery where I work. Under Sansi bulbs my lemon lime philo blooms every year, and I get new plantlets. I have a 3 year old petunia inside that blooms year round. But there's another reason why I've spent close to $1,000 with the company.The customer service backing up their warranty is terrific. Things happen. If a bulb blows before its 5 year warranty they don't make you jump through hoops to try and get out of backing their warranty. They have been very responsive with quick replacements.Plant health and good service; why go anywhere else?
This is my second purchase of these plant grow lights. They are powerful yet energy-efficient. My plants are thriving, and these lights are essential for them. If your plants are growing slowly or have small leaves, you need these lights to improve the situation and help them grow normally.
You can absolutely trust the quality of Sansi products. Every lamp I've purchased has satisfied me. Customer service's pre-sales consultation and after-sales support are also very prompt. I will definitely repurchase from them and even recommend them to more friends who love gardening.
Never again SANSI Light – worst customer service.One of my lamps became defective after just a few months, and it’s clearly a technical issue. Now they want to send me a replacement – but I have to pay for the delivery of something I’m not responsible for. They’re selling overpriced junk, and that’s deceptive, as they know customers have no real choice – otherwise, they’d have to pay for expensive repairs or buy a completely new lamp.On top of that, it’s simply against the law.@sansi light. I know you told me about the delivery cost. However, you shipped it into the European Union and therefore it's not legal to force customers to pay that. Get informed before you answer here.
I ordered a four-armed growlight. When I got it, one of the lamp-arms wobbled a bit. I contacted customer service and got a quick response. They sent me a new one which arrived quickly. Growlight works perfectly! Definitely recommend :)
Do not order from Sansi directly. They will not refund your money.
According to TrustPlane, Sansi Lighting has a 3.6/5 rating based on 23 verified reviews as of April 2026. Source: trustplane.app/company/www-sansiled-com
