Twice Steiner Sports listed a…
Twice Steiner Sports listed a Wembanyama wings signed Alien autographed picture on Ebay. I ordered once in November 2025, then they said it was not in their inventory. It was listed again in December 2025, and I ordered it again. I was just informed that the item is not in their inventory again and they canceled my order. It is a $7,500 item. You would think they would know something that expensive is in their inventory. I can understand once, but not twice.Both times they offered me 10% off another item.Do not order from this company. They either don't know what they are doing, or just trying to get you to buy another item.
Lawrence Smallen
Try everywhere else first.
The due date arrived and the order was still processing. This was a retirement gift and I paid extra for the two day delivery. Attempted to contact them to see what was going on, but no way to reach them. Several ways listed, but no answer no chat available, like advertised.
J. G.
the stuff is not what's advertised on…
the stuff is not what's advertised on the website they create images and pictures to make it look much better, mine was filthy unusable no way to frame it stained torn writing....They represent picture of a brand new shirt, and then ship one that's been destroyed rolled in the mud
Bradley Bender
$1000.00 order Sept
$1000.00 order Sept. 26th and still hasn't arrived. This was for a birthday that has long passed. I can not get ahold of them in any way shape or form. Horrible Company
AJ Cook
Horrible customer service says wait…
Horrible customer service says wait time 30 seconds BS. Returned damaged item and 2 months later still not refund. Never Never Never buy from Steiner or Fanatics (same company)
Mac
RUTH
RUTH, Was awesome and took care of the mixup quickly and efficiently. She was very pleasant to work with
Mark
Josh provided me great service and…
Josh provided me great service and assisted me with my order in a kind manner. Super helpful.
Ronnie
Cristin Very Helpful…
Cristin was able to help me cancel an order placed in error. I sincerely appreciate her doing so
Randy
I needed to cancel an order due to…
I needed to cancel an order due to giving the wrong address. Cristin was great at taking care of the cancellation before it was shipped.
Stephen
Cristin provided me with excellent…
Cristin provided me with excellent customer service! I will continue shopping at Steinersports.com!
MHL
Steiner sports is my go to from sports…
Steiner sports is my go to from sports memorabilia
angela termine
Terrible experience
Bought a card on Dec 5th, they took the money,Confirmed the sale via a email only to see in my inbox on 12/6 that the card was Actually out of stock and they can’t sell it to me. The email said to call their number and they have a dedicated team to help me find the card. That was a 20 second phone call to tell me they can’t help me. What a terrible experience. I normally buy my cards from eBay and other sites but decided to give them a shot. Waste of time. I’ll take my business to sites that sell cards they have in stock. Jim Walsh
Jim Walsh
Matthew was a pleasure to deal with…
Matthew was a pleasure to deal with took his time with me the best
Ronald Forstock
Professional Response
Matthew was extremely responsive in assisting me through shipping delays caused by UPS. He responded immediately to my inquiries contacted the shipper and put in place a replacement contingency if the item was lost. He stayed on top of the situation until delivery was confirmed.
Michael S.
Matthew was extremely helpful with…
Matthew was extremely helpful with excellent customer assistance
JH
Matthew was very helpful and provided…
Matthew was very helpful and provided me with excellent customer service from start to finish. I am very impressed with his professionalism and prompt assistance. Thanks again Matthew.
Geno Palandro
Great Customer Service
I had an issue that required customer service, and was working with Shakira. She is an absolute delight, she had a quick understanding of my issue, and handled everything quickly and smoothly.Steiner should be proud to have such a strong employee.
Ron Sklon
Mathew went above and beyond
Mathew went above and beyond. I would give him a 5 plus many more stars if I could. I was unhappy with a slightly damaged signed print and his customer service was so satisfying that I would have no problem ordering again and again. I can tell you right now that it’s only because if his quick responses that made me totally satisfied with outcome.
Liz Madaus
Shopsystem cracky, Service nearly perfect
At the moment the shopsystem doesn't provide any tracking information automatically, but Shakira was very helpful and provided me with excellent customer service!
TH
Customer Service
I had an issue with an order initially but had the opportunity to connect with Cristin from the support team and she was able to get me a quick repair and return the product within a week! We are very happy with the result.
Vicki Christensen
