Amazing Customer Service
I never write a review but I had to for Tarte Cosmetics. I've order from them many times and I've never had a problem receiving my order. Tarte was having a big sale on their lipgloss so I purchased 2. Tracking said my order was delivered but I didn't get it. It could have been a mistake by USPS or mailbox bandits?? I reached out to Tarte and they sent me replacements at no extra charge - I received my replacement in a few days. That's amazing customer service and bonus... I love the product.
Amy Prewitt
Tarte is the worst experience ever
Tarte is the worst experience ever, customer service has taken months to refund and only refunded 1/4 of my return. Ordering cosmetics can be challenging when you are familiar as a consumer having to reach out over and over to CS requesting your refund is NOT ok. Too date I am 60 days in waiting for refund.
Deann Tomes
Definitely recommend
Definitely recommend I’m a real mascara lover and have tried many different brands. The Tarte XL tubing mascara is genuinely one of the best I’ve used. I always buy a couple at a time as backups because I don’t want to run out.The only downside is the delivery — it’s often late, which can be frustrating. Otherwise, the product itself is excellent.
Mahnoosh
make-up sales ran out of China
make-up sales ran out of China, so as usual when they get the order wrong or send faulty products customer service is a nightmare and you never get a refund just a discount to keep the faulty Item. (Great that they offer a 15% discount but What am I suposed to do with make up that is 6 shades to dark? And I am out all that money!!)
Nikki Lloyd
Poor communication and delayed order
I contacted Tarte customer service regarding an issue with my order and was asked to provide further feedback. I responded promptly and in full.I was offered a discount code, which I declined as I had already placed two substantial orders and was seeking resolution rather than an incentive.After that, I received no response at all — no acknowledgement, update, or closure. The order itself was also significantly delayed and has only just been dispatched.Between the lack of communication and the delayed fulfilment, this has been a disappointing experience. Based on this, I would not feel confident ordering again.
Nessinoo
Tarte online ordering is a joke
Tarte online ordering is a joke, at best..... Their customer service is horrendous!!! As advertised on their website, I gave my phone number and my email address to receive a 15% discount off of my first order, and not only did I not receive my discount, but I have yet to receive the products I have paid for. I placed my order over a month ago, & still nothing!!!! I have called numerous times with wait times up to an hour only to speak to a rude customer service agent, with a thick accent. I have attempted the live chat, to ask for a refund, and have also emailed Tarte directly to no avail. I will never order from this company again!!!! Scamming at its finest!!!! RUN AS FAST AND AS FAR AWAY FROM THIS COMPANY AS YOU CAN!!!!
Mary Avinon
Great products without all of the nasties
Since listening to the founder on the podcast "how i built this", I have been obsessed with Tarte as they have strong morals about the ingredients that are used in the products and being cruelty free while maintaining a really amazing product. I had a small hiccup when trying to place an order, but they helped resolve this swiftly.
Anna
Lovely makeup and good service
Lovely makeup and good service. Love this company. They often has good offers so everyone can effort it. Free delivery when you buy over a sertain amount. Sometimes you also get a free gift. I had a problem with one product but customer service sorted it out Straight away. I didnt have to Pay tax when I ordered from Denmark.
Mette Lauridsen
Received a Christmas present
Received a Christmas present. It was from Tarte. It is broken I called customer service and they are denying it is their product, even with their name on it. Don’t buy their products if they can’t stand behind them🤮
Colleen R
Amazing!
I was so worried about purchasing after reading the reviews but so glad I did anyway. The mascaras are perfect, beautifully packaged and arrived exactly when the estimated delivery was.
Laura Mayo
I have had a lot of issues with tarte
I have had a lot of issues with tarte. Constant emails and lack of adequate customer service.However, in the end I emailed tarte's parent company (Kose corporation) to complain.From then onwards, my complaint was actioned swiftly. I urge people to do the same since the point of contact is not very useful in handling queries and troubleshooting.
Neeta R
No stars I’m fuming 😡
No stars I’m fuming 😡 Items missing from Xmas order… now have to deal with customer service state side. Won’t get in time for Xmas in uk.
Simone Filer
Would give 0 if I could
Would give 0 if I could. Had 3 orders in for Christmas because of apparent good deals over Black Friday. Not ONE SINGLE ORDER made it to even being dispatched. Got to the point where I was emailing daily, constant lies and told different days the items were apparently dispatched. They could never prove ANYTHING was sent to any courier. Each tracking number provided wasn’t recognised and there was several provided for each item!!! Liars, scammers! Just want your money so they can send a bunch of their mates to an exotic island while they don’t bother to even ship your orders! Absolute disgrace. 1 order going wrong, acceptable, a second is odd. A third is just a joke. They are laughing at us!!!!
Amy Bunting
Order never arrived, no refund
Order never arrived. Contacted customer support and they could not provide an update. Later they responded and said that the order was lost due to unforeseen circumstances and would issue refund. Did not receive refund either.
Mei
Expired goods and bad customer service
Updated 13 Dec 2025Till today, nobody bothers to reply to my emails and to this message too. I even reached out to their higher level management but nobody replied me. I wonder if the management reads these messages and know what is happening.Selling expired goods to customers and ignoring emails and messages??SUCH BAD SERVICE!!___________________________________________________________The customer service is very bad. They don’t reply to messages and at times after one reply they just don’t bother to follow up or reply anymore.I placed an order for the Tarte Mystery Box 2025 together with some other items on 30 October, 2025. Upon receiving it on 20 November , I found that 4 of the items have expired. I emailed them on 22 November and informed and attached photos of the items and expiry dates to them but till today no reply.This is not the first time I have received expired products. Don’t be fooled by their gifts and offers as they are selling and giving away expired products. Or just putting it for sale at a low price!! How could they be selling expired products or even as gifts to customers?? This is very deceiving disappointing! I am still waiting for a reply or I will reach to their higher level of management if I don’t get a reply within the next few days!!
Elizabeth
Very, very disappointing
I have short eyelashes and was so looking forward to trying it. The result I got was one clumpy mess that irritated my eyes.The lady online who demonstrated had gorgeous results! TARTE mascara didn't fulfill it's claims!!!
Sharon
Order never arrived and no refund issued
My order never arrived even though it was a tracked delivery. They told me that they'd issued a refund as they were unable to offer a replacement within 10-14 working days. I never received the refund and when I chased this up they claimed there had been an error on their systems and that they'd process the refund again and I'd have to wait a further 10-14 working days. I've not yet received this refund.
Sara Guy
Foundation color change
Foreign customer service rep was completely ineffective and only repeated the same scripted lines. PATHETIC. I tried to replace my Amazonian clay foundation when it was almost gone. I use the shade light medium neutral, which is the number 26N. The shade is completely different. It’s now a light pink. It used to be a very pale beige with no pink undertones and now I’m getting very aggravated with the company. This has happened twice, that is, that the shade was completely different. I will bring the new package back to Ulta AGAIN and get a refund and never buy Tarte again.
S Cottingham
Very disappointed wrong item arrive…plus its a dupe
Very disappointed wrong item arrive after using their make up app...I use light pink under eye and tan brown arrived!!! PLUS IT HAS Phansta printed on it not Tarte and you can pick up Phansta on line for under £7 do yourself a huge favour and google it there sending out phansta products they charged me £29 for same product!!! Lucky i got a discount or it would of bee. £29.00 entire face is up and I don't get spots period!! Only now aged 51 WYF is going on??? Scammed 10000% there is a law suit list for products in the item that is hazardous...google all i have said ...trust me i was gobsmacked...very unkind and unfair...I tried the product as it was suggested by make up app after photo and look horrendous...gutted.Update emailed support@ attentivemobile.com and 2 weeks later nothing scammed me well and truly gobsmacked this is allowed
The Light Alchemist
positive for me
not sure why there`s so many negative reviews. This hasn`t been my experience at all. I have ordered 3 times from Tarte and every order has arrived in about a week (USA-UK) . Great offers and the lip plump and juicy shift sticks are fantastic as are the tinted products and primers.All arrived in perfect condition and well packed. Wouldn`t hesitate to buy again. Free shipping too.
Gloria Hyams
