Top Notch Customer Service
GREAT! Super impressed with the swift response time of Josh and turn around time with the process. I tried to respond ASAP with his requests and he was very quick to respond as well with the information needed to create Titan as a vendor with our district. Very professional! Although it was a small order, I am always hopeful that these individuals are on some type of commission for the service and sales provided! Very happy and will be sure to look back to Titan for future purchases because of the Customer support and positive experience.
David Perez
5 Stars!
5 Stars!! Alex was really a pleasure working with!!
Robert Topham
If I could give them zero stars I…
If I could give them zero stars I would. It takes an hour for customer service reps to answer phone. My package came today and the delivery guy said he has to leave my package outside on the street because they cant bring packages into my home. Well if I had known that I would have ordered from someone else that delivers inside the home. If I pay for shipping I want my order delivered into my home. I asked the delivery guy to wait until I got a rep on the phone so that I could make sure it was ok to refuse the shipment so I could purchase the machine from another vendor. Well it took them an hour to answer the phone and the delivery man could not wait. They want me to pay for the return shipment which will cost almost the same amount as the equipment itself. Of course Titian knows that!! I'm super pissed and will never purchase for this establishment again.
James Jordan
Abductors- Adductor machine
Abb ad adductor machine. Years ago the quality was subpar. However the quality of the last few products have been on par with Rogue. I will continue to to purchase their equipment for my gym.
Shay Red Kilo
This company has terrible customer service
This company has terrible customer service. They will not answer calls and respond 3 days later to emails. If you want to avoid headaches and not have to track down the equipment you ordered and payed for ahead of time with your hard earned money stay away buy elsewhere.
Richard
There return policy is absolutely…
There return policy is absolutely insane, they want you to pay a 20% restock fee, and then you also have to pay yourself to ship it back. I did the math and it would cost me almost half of what I paid for it to just return it and all I wanted to do was exchange the item. I will sell on marketplace and take a slight loss and order a rig elsewhere not impressed.
Blake Dimond
MIssing parts in shipment - issue resolverd quickly.
The support team addressed my situation and very quickly resolved the issue, which was above and beyond what I expected and I do appreciate it.
norman hogeveen
Macy Santos was concerned about my…
Macy Santos was concerned about my situation and she took her time with addressing it. And after completion, she asked me if there was anything else l needed. I really appreciated her service.
Cedric Merrick
Excellent customer service
Excellent customer service, fast reliable shipping, great pricing and fantastic sales.The equipment is top tier and is durable and exceptionably built.
David Shelnutt
full home gym, mostly Titan
I have a full 400+ square foot home gym, mostly Titan equipment. Pros: Titan's free shipping, accessible pricing, convenient financing, and extensive range of rugged equipment. Other brands will often seem cheaper until you factor in their excessive shipping charges. Packaging has improved over time. Color options are nice.Cons/Considerations: Titan has some significant design issues. For example, Titan's Smith machine is really limited in uses because it's lowest safety stops are too high off the floor, and the overhead crosspieces are too low for tall users. A lot of the seemingly useful squat rack attachments fit too loosely, aren't stable, and tend to sit at an angle such that loads are not evenly distributed left vs right. The adductor/abductor machine has both issues: not designed for a range of user heights, and does not distribute load evenly. The Sphere-grip pull-up bar is just too heavy for mounting on the squat rack as designed... it needs an angled support from below of some kind. The wall mount for Titan benches doesn't work with their adjustable bench design. The leg press attachment does not stay securely fastened: it can shift laterally. I could go on! These are all primarily design issues, but feel like poor quality when you are impacted by them. Instruction manuals and parts labeling can also leave a lot to be desired at set-up. Some items are just overpriced: weight plates are overpriced, even with free shipping factored in. There are much better deals to be had (I can buy new CAP barbell olympic plates at 1/2 Titan's price, also with free shipping!). Weighs the same, with better grip design than Titan. Similarly with cable attachments: Titan's price is double for the same quality as elsewhere. That little stuff adds up quickly. Titan is a great resource, but don't make any assumptions: shop around, do your research and make informed decisions when you buy.
LeRoy
Did not honor warranty on parts
Did not honor warranty on part that broke. Unfortunately they won’t replace it and want me to purchase 3rd party. Be careful of this when considering purchasing from them.
Ryan DeLucia
Rapid Replacement of Defective Product
The product I received was defective and I submitted a warranty claim. Without even telling me they would take care of it, within 1 day of receiving the claim, Ralph in Customer Support shipped me out a replacement product at no cost to me and without any questions or reservations. Clearly, Titan Fitness stands behind their products and their customer service is exceptional. It makes be confident in buying products from them in the future.
Todd
Quality products
Big fan I own over 12 things from tita fitness and for years with literally no issues at all. Titan has grown and certainly car a long way
Jason Kramer
No concerns for customers' needs
I placed an order, and requested that they hold the package for a few days, because I was out of town. They refused to hold it, and sent it out anyways, and the package came when I was still out of town. They have no care about the needs of their customers.
Kyle McGinnis
Worse Quality Equipment and Company!!!!
I recently purchased the Performance Series Adjustable Bench from Titan Fitness and was extremely disappointed with the product. Although the bench shows a 4.3-star rating on their website and was discounted, the actual build quality does not reflect that rating.After fully assembling the bench, I discovered a significant design flaw: the bench remains noticeably unstable regardless of how tightly the included screws and bolts are secured. I even purchased additional washers in an attempt to improve stability, but the issue persisted.Given my experience, I find the displayed 4.3-star rating to be misleading, especially since I was unable to submit a review on their website. Based on the instability and overall quality, I cannot recommend this product or Titan Fitness. In this case, it is worth investing a bit more for equipment from a company with higher manufacturing standards.
Tia
Titan leads the way
We always look to Titan Fitness for our gym equipment. The equipment is high quality and is built to last.
Consumer
10/10 product 0/10 annoyance
Honestly great experience and product however their marketing is so annoying. I get almost 5-10 emails a day from Titan
Zach Lawley
Quickly replaced a damaged product
I had an issue with a product that arrived. I noticed after a few days that there was some damage that I had definitely not caused. Ralph from customer service promptly shipped out a replacement for me the same day I reached out about the issue. All I needed to do was send a photo and explain the situation in the online chat tool.
Jonny Tullis
Bought them for my sons who lift…
Bought them for my sons who lift everyday and love deadlift. They told me those didn't feel safe unless maybe used on a dedicated deadlift platform, which we don't have because of the limited space.Return process sounds annoying and you still need to pay shipping and restock fee, probably I'll give them to a friend or find a way to repurpose them.
Kazuya Sakakihara
Went above and beyond
Went above and beyond. Placed an order without using my promo code, I also ordered the wrong sized Oly Platform, 8x6. The customer service rep gave me a full refund and I was able to order the correct platform, 8x8. Thank you.
Obie Colón
