Okay customer service
Okay customer service, wasn’t the most impressed
Ismail L
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Trait Tech
3.011 reviews
Last reviewed: Dec 7, 2024Do you agree with Trait Tech's TrustScore? Voice your opinion today and hear what 11 customers have already said.
www.trait-tech.comMember since Mar 2026
Trait Tech is an online company. Based on 11 reviews on TrustPlane, it has an average rating of 3.0 out of 5 stars. Last reviewed December 7, 2024.
Customer Reviews
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11 reviews
Bad product and no response from customer service
I ordered and paid, and received an order confirmation mail shortly after. I received the cover, but it didn't fit. I've e-mailed them several times and sent many messages via offline chat option, but I never got any response. I have opened a case via PayPal, and will hopefully at least get a refund.
Anonym
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Very Good service and afterservice!
Good service and quality, I missed 2 cases in my package but they send it afterwards. Good company! Goede service en goede kwaliteit, ik miste 2 hoesjes, maar die hebben ze nog nageleverd. netjes
Bastiaan
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Excelente customer service, excelent price
I always buy things in this site and have an excellent treatment! They are fair, honest and professionals. The products have a great cost-benefit. I recommend it for everyone.
Manuela Bolsonaro
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Crap product, crap customer service!
I recently ordered a phone case for my Samsung Galaxy 4S mini. The case took 4 weeks to arrive by which time I had to get an alternate. When it finally arrived, it didn't fit! I immediately contacted customer service with a photo clearly showing that there was a problem. After a couple of days of no response, I wrote back again. This time there was a response but with a request I now send a video to show them the issue!!! I have never heard of anything so ridiculous from a customer service department, especially over a cheap phone case. I have thrown away the case and will never be doing business with TraitTech again.
Cupcake0
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Junk Garbage and Non-Acceptable
I had ordered 10 PS3 Controllers from them and received them brand new in packaging. As i opened the first one it was problematic, as the second one was as the third one was, i dare not open anymore. I would NEVER recommend them. STAY FAR AWAY from this company and save your self the headache.
Steve Wombold
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HARD WORK
Goods arrived damaged and accessories missing. Goods were 40USD. Would not send new goods and offered 4USD refund. It cost me more than that to buy the bits that were missing. They are not interested in discussing further. my advice DO NOT USE
Mark Hennon
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instant delivery and high quility goods
a friend recommend trait tech to me one year ago,and now i have became a loyal client to them .and i never think about change supplier for their high efficient work!
Shelly Rita
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Good company and good service
Thanks for Catherine for answering my questions patiently. And the fast speeding of shipping is surprised me. I wanna make a good cooperation for a long time with you.
Chou Catherine
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Good service thanks Doris
I'm doing bussiness for more than one year with them, very good service, only a few times I lost some items, but they sent me again:)
Joe
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I got another product than I ordered
I orderede a special carphone holder for my samsung galaxy S, but received a universal carphone holder.. They said that I would get the correct one on my next order... I dont dear to try order from them again..
etoojb
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According to TrustPlane, Trait Tech has a 3.0/5 rating based on 11 verified reviews as of April 2026. Source: trustplane.app/company/www-trait-tech-com