Still haven’t received a refund
Still haven’t received a refund after multiple emails with no response. Defo don’t buy here, considering posting more online to warn others off, ridiculous!
Elizabeth Archer
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UrbanGirl Office Supply
4.450 reviews
Last reviewed: Jun 15, 2021Do you agree with UrbanGirl Office Supply's TrustScore? Voice your opinion today and hear what 691 customers have already said.
www.urbangirl.comMember since Mar 2026
UrbanGirl Office Supply is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.4 out of 5 stars. Last reviewed June 15, 2021.
Customer Reviews
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50 reviews
Missing Item - don't buy
So I ordered two jumpers and a pair of jeans and yes the jumpers came in good condition but the jeans weren't in the package and I have been messaging the brand giving them my order number etc to show that I wasn't scamming them and I have had no replies which is unacceptable so I would say that they are an un-trusty brand. as well as this someone I know ordered from them 2 weeks ago and the clothes haven't arrived, they also said they had issued a refund AND IT HASN'T BEEN PUT IN MY ACCOUNT - THEY ARE A SCAM DO NOT PURCHASE
Sasha
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A great store and fantastic customer…
A great store and fantastic customer service. Thanks again.
Marcus Jones
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My girlfriend loves her new filing…
My girlfriend loves her new filing cabinet! Thanks!
Ryan Delavine
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Be Aware: Urban TheGirl does not issue refunds or replacements for damaged items
I recently ordered an acrylic telephone stand from UrbanGirl Office Supply. The item arrived broken into two pieces and, therefore, useless. Per UrbanGirl's request, I e-mailed a photo of the damaged item. I have requested a refund three times within the past two weeks. UrbanGirl has not responded.
P. Brown
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Fast and Friendly Service
I just started giving the shopping codes to my business clients as a "thank you". I love the products and so do I. Everything ships fast and it is a really fun experience. Keep up the great work.💕
Renee
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Service and Product: Both Great!
I wanted to customize a magnet board similar to ones I had seen in stores, and called Urban Girl for help. Hannah who assisted me was fantastic--went the extra mile to make sure the product and its customization were right on. Mistakes could have occurred because of so many decisions to be made about wording, font, layout, frame color and style, etc., but Hannah talked me through each choice and I was so happy with the product I received. Exactly what I'd hoped for!
Tamar
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Kade Spade Office supplies are BEST!
Absolutely love the collection I purchased for my desk at work!!
Summer
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Happy
Order came and was correct.
Sherry Lohneis
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Good but...
The products are really nice and I was happy with my purchase except for the fact that my Bigso box lid came broken. BUT...I spoke with Urban Girl's Customer Service Representative who was very helpful and willing to resolve the issue.
Nadia
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UrbanGirl
I stumbled upon UrbanGirl while searching for cute, quality storage file & file folders. Needless to say, I was thrilled when I opened your website! I purchased the Bigso turquoise Lovisa Vertical file box & the Sarah Watts hedgehog file folders. Both items far exceed my hopes & expectations. As Dyan said, "UrbanGirl is like catnip for your office." I'll definitely be back for more of your awesome produces, that are nearly impossible to find. I'm also telling my friends about UrbanGirl!
Brenda Jowers
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Love the company ...
I love Urban Girl, the products I've received are first rate and top notch, am planning to order more office supplies again. I hope and pray the shipping box is not torn to pieces, weathered, and basically been through a tornado or hurricane, before it gets here. Opening up a dilapidated box is no fun whatsoever, I mean, I purchased about $900.00 worth of stuff 3 or 4 months ago. All in all, the office supplies are exceptional.
Lynne Ford
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Great Product, fast shipping, happy customer
Thanks so much for the discount! These are a great fit to our business. We appreciate you Urban Girl! Thanks again!
Lilian Valiunas
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I'm Impressed
This was my first order from Urban Girl Office Supply and it will be the first of many. The selections are diverse and the prices well within my budget. I'm able to find budget friendly comparable items to the high end one's they stock. My order arrived quickly.
Denice Bolden
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a new daily planner
I am very pleased with my new purple note book and calendar fillers. thanks
Adriana Jimerfield
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Shopping on the website was a good experience
The only thing that I would like, would be some coupons.
Typhanny Wiggins
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It was ok
The products are great! Very chic very elegant I truly like them! The service is personalized and the hand written card is an amazing touch I do think that shipping should be free. The products you sell are already very expensive to top that with a charge for shipping. My purchase was over 100 and still charged for shipping! I think that is mind blowing. I'm sure you have many girls that like nice offices and accessories but honestly it's very expensive, not every person can afford this
Amada A Olvera
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Everything I needed, but better!
I was looking for a specific product and I happened to come across this website that was selling it at a good price. When I saw how cute everything on the site is - AND that it is run by a female entrepreneur - I decided I will check UrbanGirl first from now on! My purchase came quickly and was exactly as described.
Alexis
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Love Love Love
I had actually seen this pencil case at Macy's about a month ago, but it was the only one in the store and there was no price tag and the computers were down and basically it was just a complete mess. So I left without the case... Turns out it was a good thing I did. When I found the case on Urban Girl, I found out that things were actually missing from the case at Macy's so I would've wound up paying for things that wasn't evening getting. I'm trilled I was able to find the case on Urban Girl which was fast and easy... And complete!
Angela
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Dissapointed
Warning, do not buy gifts from here. I just received a gift from Urban Girl. Really cute stuff but a few of the items i already have. I called to see how I could exchange them or get store credit and they said they could do neither. The money would have to be credited back to the gift giver and then I would have to ask them to buy me a gift card?! You never want to make more work for someone who was thoughtful enough to get you a gift.
Gift
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Cite this page
According to TrustPlane, UrbanGirl Office Supply has a 4.4/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-urbangirl-com