Product support was not helpful at all
Product support was not helpful at all. I had to reach out to the carrier a number of times to understand the delay with my package that I never received due to incorrect address provided to carrier by Vivino. Restricted delivery options by only offering adult signature instead of leaving at a UPS location or having a neighbor sign for package which Vivino support said was an option but actually was not. They told me to call UPS carrier because they didn’t have contact information for UPS. It’s sad because there’s a public customer service number. Also, I had no authorization to make changes to delivery because Vivino was the sender and could only make those changes according to UPS.
Kyron Spillers
Vivino is ok and supportive DPD nightmarish
Vivino is ok and supportive. But DPD is a nightmare. Every time they are in charge of delivery, it ends up at the pick up shop although everybody is at home. Vivino helps to identify the shop but if the tracking does not work then it is too late to get the parcel. Annoying
Marius Ged
Do not order from Vivino, no phone number for issues.
My order for the Raymond R Collection Cabernet Sauvignon, was replaced with the Raymond R Collection Field Blend.I genuinely regret accidentally deleting the Vivino application, as this has unfortunately prevented me from independently accessing my past order history to corroborate my recollection. The Chatbox they offer to communicate with is worthless. The corporate headquarters address listed is invalid. I was told after visiting the address, they relocated over 3 years with no forwarding address. All in all, they are misleading. I will never order from Vivino again.
Jackie Henton
The delivery didn’t happen at the day…
The delivery didn’t happen at the day expected, but five days later without receiving any information and the traceability of the delivery didn’t work.
customer
Your company is efficient and offers…
Your company is efficient and offers good value on a wide variety of products. I’ve always been happy with your updates as to where my order is …
customer
Proactive shipping.
Proactive shipping.
Daniel Bednarik
I ordered bu mistake red whine instead…
I ordered bu mistake red whine instead of white wine. Cld change it before delivery!
Alex Keller
Very efficient
Clear comms, expedient delivery
Martin Hindshaw
Fast delivery
Fast delivery
S.A.
Delivered as promised
Delivered as promised
customer
Nice customer service
Nice customer service. Delivery was successful.
Pedro
First time using the service and…
First time using the service and probably the last. I ordered 18 bottles of wine roughly £33 a bottle for a party to arrive the following week. With no communication the order never arrived and was then delayed a further 6 days. When said wine arrived it was 9 bottles short. I have spent the last 7 days chasing and talking to the automated Bot chat. After many frustrating texts back and forth I am now getting a partial refund with no explanation on what and why the delivery was short. bot. This now will take a week to return my money. As a token gesture they offered a £40 credit. Not sure I’m going to use it. Not happy.
customer
The delivery problem was handled very…
The delivery problem was handled very poorly. They failed to provide the correct house number after several days, so the delivery was not made on time.
customer
Prompt service
You reacted immediately and the wine got on it’s way the second day!
Hariolf Schlichtig
Fast and Professional
Easy to handle and the wines come quickly
ortalia
Nice app for the wines you've tasted…
Nice app for the wines you've tasted but not as a webshop. Slow delivery, ghost customer service, wine label does noet match...
Vartan
website is difficult.
website is difficult.
pamkoger
Did not receive the package
Did not receive the package
Ian Smith
late delivery
late delivery. when placing order, promise a 2-day delivery.no action and no notice until complaint actual received over one week lapse the lunar new year period when the red wine supposed to be drunk....
customer
costumer service is very bad
costumer service is very bad
customer
