I can't say enough about my positive experience
I can't say enough about my positive, excellent experience with WordPress.com and their customer service reps called Happiness Engineers. I chose the company to design and host a new website I needed to showcase and sell gemstone necklaces I make. I signed up for WordPress business plan which comes with Help desk support. On each of my interactions I received friendly, helpful, upbeat sounding email replies that helped me understand how to implement certain features into my website. Every Happiness Engineer was eager to help- they were genuinely happy to help me create very nice design for my website and wished for it to go into the GOOGLE universe with best success. They all sound like your supportive friends wishing you success. Business plan also comes with onboarding sessions, planned at your time and date of choosing and a professional designer works with you at the meet up session to do some tweaks that the website will benefit from . I have a website for a different business of mine for the last 3 years, with inadequate performance. The yearly hosting for it expires in March. I will only trust WordPress to design and host a new website as well- I trust them completely and know that my all my needs at scaling my business for the next years will be fully met. Thank you. I highly recommend WordPress business plan, because the immediate, friendly, helpful interactions with Happiness Engineers are priceless support in the process of designing and launching the best website you want for your products.
Marian Paronyan
The ease of initial set-up compared to…
The ease of initial set-up compared to others.
elaine thomas
Wordpress is amazing
Wordpress is amazing. My website is easy to edit as needed to keep it updated and I can do it all myself and not have to hire out.
Waterdog Grooming
I like to write and share and this…
I like to write and share and this makes it all possible. Not just for me, but for alot of others that find joy in that too.
Mark Hahn
Nick gave me the solutions I needed.
Nick was very knowledgeable, answered all of my questions and was passionate about giving me the solutions I needed.
Kim Wynn
It was the right fit for me
It was the right fit for me - not terribly complicated and at the right price
Neil Moran
5 Stars for Happiness Engineer Nick Severson
I can't say enough good/great things about the assistance Happiness Engineer Nick Severson provided me during my on-boarding and follow-up sessions for the establishment & tweaking of my website, thesolesurvivingson.com.Nick was extremely personable, patient and accommodating with this 72-year-old to get the look "just so" I wanted for the website. That Nick took the trouble to follow through after our sessions, providing videos of our online meetings as well as transcription of his notes of our sessions, is truly commendable. In addition, he provided numerous links to URLs that will be valuable to me going forward. Kudos to Nick & Kudos to WordPress for employing him. Simply fantastic....
Dr. T. Gregory Lynch
Not fit for purpose
My experience with WordPress and Fasthosts has been deeply disappointing.I originally built a full e‑commerce site on WordPress years ago, when the platform was intuitive, stable, and genuinely user‑friendly. Unfortunately, it has now become so over‑engineered that even simple tasks turn into multi‑day battles.Across multiple days I experienced collapsing blocks, missing styling controls, unselectable containers, theme‑locked patterns, and inconsistent behaviour that made basic work impossible. Instead of supporting me through these issues, Fasthosts repeatedly attempted to shift responsibility onto my theme or my actions — a pattern that felt dismissive, unreliable, and at times bordering on gaslighting. There was no meaningful accountability, and the “gesture of goodwill” offered after days of lost income amounted to just over £60, which felt more insulting than supportive.In the end, I had no choice but to migrate my business website to another platform. This wasn’t a decision I took lightly, but the instability of the platform combined with extremely poor customer service left me with no confidence in continuing.In my opinion, WordPress has become bloated, slow, unresponsive, and no longer fit for purpose — and Fasthosts’ handling of the situation only reinforced my decision to leave.
Darren Nesbitt
WordPress did such a wonderful job…
WordPress did such a wonderful job creating my website. It looks amazing and I would highly recommend working with them.
Dawn Pearson
I’ve had a very positive experience…
I’ve had a very positive experience with the Wordpress team! They were helpful, responsive and prompt! I appreciated their help!
Jessica Conquest
Editing has never been easier!
I find it easy to edit the content of my website! I am learning how to use more features and love the end product! My website is getting better by the day!
mariella zevallos
Fast, Professional, and Top-Quality Work!
I had an outstanding experience with the WordPress Website Builder team. They built my website in less than four days, and the final result truly exceeded my expectations. From start to finish, the process was smooth, professional, and efficient.They listened to what I wanted, added their expertise, and delivered a website that looks amazing and functions perfectly. I’m extremely pleased with the quality of their work and their quick turnaround time.I would absolutely recommend them to any business owner looking for a professional, high-quality website built by a team that delivers on their promises.
Ricky
The boys from WordPress have helped me…
The boys from WordPress have helped me set up the site with a very good design from which I could take over. It was amazing, you can trust them to help you get started.
Andrei
The people made the experience great
The people made the experience great. They are the design team that builds beautiful Websites. But they are more than technical engineers; they are listeners genuinely interested in finding solutions for clients who are technically challenged. When they designed and rebuilt my website they didn't lose my voice. They designed each page of the site on a clean, easy-to-read canvas. Working with this WordPress Web Design Team was a pleasure. Four Words for the WordPress Design Team: Thanks and well done!
Ms. CARLA ZWAHLEN
WordPress is powerful
WordPress is powerful, but it’s not as simple as people say. You can build almost anything with it, which is great, but the learning takes too much time. Menus, themes, plugins - it’s easy to get lost if you’re not experienced.It is only good if you’re patient or a bit technical
Pamela
I was struggling to complete building…
I was struggling to complete building my website. Wordpress volunteered to complete it for me in 4 days. It turned out great and “impressive.” It is wonderful and I am so pleased.
Alvin Walker
WP makes it complicated and illogically to build a webpage
So easy it is to build a webpage today and then WP makes it complicated and illogically to make simple changes. Unfortunately our developer chose that platform.
Henrik
Most of the time
Most of the time, the use of the WP tools is intuitive. But when it gets a bit confusing I click on the ? sign for help and that always helps.
Edwin Nieves
Show some hands for the WordPress customer services people, because they have earned their way to the top
I want to give an applause and credit for WordPress account service and their people. They are truly there for customer. Many online services lack of this kind of immediate response and action. Professional, no-nonsense and overall performance: No-lip, get things done, fast response and immediately understanding my problem. Enough said, I know it might not work for everybody, but the attitude is there, always.
Kalle Kanerva
Brilliant tech support
I was having trouble logging into our site and a bunch of pages were broken. I was thinking there was a major issue. I am so little of a tech person that I didn't even know how to describe the issue. This "Happiness Engineer" logs on and fixes the first issue in like two minutes, something with "Jetpack." Then I lamely describe the second issue and he fixed it in two more minutes -- "redirects," apparently. Can't believe he could diagnose those issues so fast, let alone fix them.
Ben Wiebracht
