Read customer service reviews for Zemez, Inc. on Trustpilot. Check out what customers have written so far or share your own experience with the company. Learn more about the company and what they sell or offer.
Zemez, Inc. is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.4 out of 5 stars. Last reviewed May 15, 2025.
Zemez is always very fast and helpful atvany time. Clear questions and precise communication (which is important for for me as a non-native English speaking person). Always friendly. I aways recirve a solution to my problem and xan rely on the service-agreement we committed. Worth every single Cent@
Scammers I do not recommend them.
Kein Support via TemplateMonster Wir haben seit über 6 Wochen ein Ticket offen bei TemplateMonster.com. Kein Support, immer nur vertrösten. Wir können aber nicht weiter arbeiten. Letzte Nachricht vom 03.12.2024: ---------- Please accept our sincere apologies for the delay. We understand your frustration and apologize for the inconvenience caused by it. Our team has been diligently working on th reported the issue with the page transitions on your website, but the problem is more complex than initially anticipated, and standard solutions have not been effective. We are committed to resolving this as quickly as possible and are currently exploring alternative approaches. While we cannot provide an exact timeline at this moment, please rest assured that we are prioritizing this issue and will keep you updated on our progress. Your patience and understanding are greatly appreciated. Please do not hesitate to contact us if you have any questions, we will be glad to help you! ---------- Erstattung wurde beantragt, denn das geht überhaupt nicht, wie dieses Unternehmen sich verhält. Absolut keine Empehlung.
Firstly, the theme we bought is very good, Vendy Pro. Suits our needs perfectly and has helped our business. I don't want to leave them but as you'll read, we might have to. The support used to be amazing but then something happened and they have become slow and quite unresponsive to emails. I recently renewed my support for Vendy Pro on themeforest. However, I noticed that theme has not been updated there but has been on other platforms. (templatemonster). I have asked why the update has not been updated here and no-one answers. I feel cheated and have wasted my money. We have finally moved on and would recommends that nobody gives them any business. This is not how you treat loyal customers
Cherry Services List plugin in Beclinic Template causes critical issues affecting Site Health.
Dear Luca, The Cherry plugins were removed from the theme several years ago. You can download the latest version of the theme in your Template Monster account and update your website. Unfortunately, we have not received any support requests from you recently. If you need our assistance, please, prolong the support and submit a ticket. Best regards, Zemez Team
Good product and even better support
Thank you for the review! We are always glad to help :) Zemez, Inc. Team
Support for this page is out of this world. Extremely helpful, nice and patient. Site looks great and I was able to modify everything that I needed to make my site just how I liked it.
The best part of our work is to get reviews like this one :) Thank you for choosing us! Zemez Team
I purchased a theme from this company, and I needed support, which was resolved within the same day. Great Professionals, very quick response and very helpful! I recommend!
Thank you for the fantastic review! We're thrilled you received quick and helpful support from our team, and we appreciate your recommendation. We strive to provide exceptional customer service, so your feedback means a lot!
Really disappointed by this theme where customer service is extremely unresponsive (48 hours for a reply). And the theme is really poor quality. As I have an artistic activity, I wanted to increase the speed of my site and increase its visual appeal. It was a terrible mistake to use this theme, which gave me a site speed of 9/100, which drastically reduced my conversion rate. Then, charging around thirty dollars for 3 free applications that can easily be found on the shopify store is really a load of rubbish. Pure anarchism and I will do my utmost, if reimbursement not made to shout loud and clear at what point your platform allows crooks to sell "service" that does not have a regulation
Dear Kourosh, We sincerely apologize for the delayed reply due to the weekend. Unfortunately, our team does not work on weekends and we are sorry for any inconvenience this may cause We value our customers' satisfaction and take feedback seriously, and we're truly sorry to hear that our theme did not meet your expectations. As we, see you received a detailed reply to your ticket. Unfortunately, your refund request falls outside the scope of our marketplace refund policy. Our product was delivered to you on time, free of defects, and fully functional, and it was successfully downloaded by you. Your feedback is of utmost importance to us, and it serves as a valuable reminder to continuously strive for excellence in all aspects of our business. We are grateful for sharing your thoughts, and we will take your advice into consideration as we work towards making further improvements to enhance the overall experience for our customers. Once again, we extend our apologies for any inconvenience caused, and we truly appreciate your feedback. If there is anything else we can do to assist you or if you have any additional questions or concerns, please do not hesitate to contact us. Our team is dedicated to helping you and ensuring that you have a positive experience with our products and services. Best regards, Zemez Team
top - Solved the problems in just a few hours
Thank you! Your feedback is highly appreciated :) Zemez, Inc. Team
I have purchased one of Zemez themes at TemplateMonster marketplace. Once I needed help with the installation and had some other customization questions, Megan helped me a lot and really quickly. Thanks to a professional team my site is up and running well. Thanks!
The best part of our work is to get reviews like this one :) Thank you for choosing us! Zemez Team
Do NOT use this company. Their refund policy is trash. If you are not sure about the theme you want you have no chance for refund. Many other companies offers refund so I suggest going with another company than Zemez. I installed the theme and I didnt like it all. Hard to work with, problems and time consuming. I gave up after a day trying it and then bought another theme from another company and finished my site in a day. But they still wouldn't refund me even days after the purchase so 169 usd in the trash. Very unprofessional to treat customers like this.
Dear William, We sincerely apologize for the inconvenience you experienced with our theme and the issues you encountered while working with it. We value our customers' satisfaction and take feedback seriously, and we're truly sorry to hear that our theme did not meet your expectations. Unfortunately, your refund request falls outside the scope of our marketplace refund policy. Our product was delivered to you on time, free of defects, and fully functional, and it was successfully downloaded by you. Your feedback is of utmost importance to us, and it serves as a valuable reminder to continuously strive for excellence in all aspects of our business. We are grateful for sharing your thoughts, and we will take your advice into consideration as we work towards making further improvements to enhance the overall experience for our customers. Once again, we extend our apologies for any inconvenience caused, and we truly appreciate your feedback. If there is anything else we can do to assist you or if you have any additional questions or concerns, please do not hesitate to contact us. Our team is dedicated to helping you and ensuring that you have a positive experience with our products and services. Best regards, Zemez Team
In the beginning I had tried free theme for my Shopify store until I decided on a theme. When I wanted to buy a license of the selected theme from Zemez, I unfortunately bought it on an unauthorized site and had problems with the optimization of the site. Since the support of the unauthorized site could not help me and I came across the website of Zemez by searching for support on the web, I asked Zemez for support and learned that I bought a theme without a license. Since I have businesses and I didn't want to use an unauthorized license, I purchased a license of the theme from Zemez and installed the theme in my Shopify store. For any question that arises about the theme, I have received a response from Zemez support with the solution. Also, when deciding which variant of the theme is best to use, I was given excellent advice by Zemez support, not only with a recommendation but also with the reason why to use this proposed theme. What stands out above all is that with the reply emails I received not only the text but also screenshots with explanations. The theme from Zemez and the support from Zemez can only be recommended.
Thank you for choosing us and for sharing your thoughts! We're thrilled to hear that you had a positive experience and hope to continue providing you with excellent service in the future.
I have some issues when i set up the theme. The Zemez support team is very helpful and very patient to explain all the details with the images how to solve out the issues. I am very impressed with their great support and the efficiency they responded to my email. Highly recommend this !
Thank you for taking the time to leave a positive review on our page. We greatly appreciate your kind words and are thrilled that we met your expectations. Your feedback is invaluable to us, and we look forward to serving you again in the future.
Always available to help, good support staff!
Getting reviews like this is a great motivation for us! Thank you for your feedback!
I had a few issues Installing the theme and the Team Zemez were so patience with me and offer solutions every time. I finally was able to install it and everything is running perfect. They are great! Service is amazing. Highly recommended
The best part of our work is to get reviews like this one :) Thank you for choosing us! Zemez Team
I recently used Zemez to set up a theme for my Shopify store, and I must say, it made editing a breeze. Their theme provided an intuitive and user-friendly interface, allowing me to customize my store with ease. What impressed me the most was their exceptional customer service. Whenever I encountered any issues, especially with plugins that accidentally overwritten some code files, Zemez was always happy to help. They were responsive and promptly addressed my queries. Overall, I highly recommend Zemez. They're an excellent choice if you're looking for a reliable and supportive team to assist with you.
Dear Mara, Thank you so much for taking the time to share your positive experience with Zemez! We truly appreciate your kind words and recommendation. We're thrilled to hear that our theme made editing your Shopify store a breeze and provided you with an intuitive and user-friendly interface. We strive to create products that are easy to use and help our customers customize their stores effortlessly. We're especially glad to hear that you were impressed with our exceptional customer service. Our team takes pride in being responsive and supportive, and we're delighted that we were able to assist you promptly. Resolving any challenges you faced is always our top priority. Thank you once again for your trust in Zemez and for recommending us as a reliable and supportive team. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best regards, Zemez Team
The best service. they will make sure you are not left alone and will support swiftly and efficiently
We do our best to provide high-quality templates and assistance :) Thank you for choosing us! Zemez, Inc. Team
Great! No other words. Fast reaction, good solution.
Thank you for the review! We are always glad to help :) Zemez, Inc. Team
I purchased their mobileX theme and I must say I am really impressed with their incredibly responsive support. Support went far and beyond just to make sure the theme was running smoothly and to my specifications. I'll surely consider Zemez products for my next project. Thanks a lot
Thank you! Your feedback is highly appreciated :) Zemez, Inc. Team
According to TrustPlane, Zemez, Inc. has a 4.4/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/zemez-io
