You Can Trust Them
Our son told us that our grandsons wanted a certain bike helmet for Christmas. I searched the web and found out that Bicycle Warehouse carried this helmet and I purchased two helmets in November. Our son said to buy large helmets so we did. The grandsons opened the presents on Christmas day and found that they were too large. Our son went to the website of Bicycle Warehouse and started a return which was quickly accomplished. I am very impressed by this company and will do business again. You can trust them.
william griffith
Great prices and service
Bicycle Warehouse not only has fantastic customer service but the products they sell are quality for great prices and a large selection to choose from.
Elisa George
Great customer service
Great customer service. They found an issue when assembling my bike and reached out immediately with photos of the issue along with several solutions. This is the third bike I purchased from them and will use them in the future
Ken Hunter
Excellent, would order from again!
I would order from them again! Overall, I'm very happy with my experience. I ordered a Giant Trance X, and it arrived very well packaged, and took little time to get set up. There was on issue, the bike I ordered was supposed to come with a charger for the Sram AXS battery. I contacted them via email, and Kathleen as amazing. She was responsive, courteous and seemed to really care about customer service. They fixed the issue quickly and shipped me a charger. For me it's not so much that a mistake is made, but how a company responds, and I am very impressed with Bicycle Warehouse, and recommend them.
Tom
Question On My Order Delivery Timing
I wanted to inquire about the timing of when my order will be shipped. They were quick to reply, followed up, and gave me a more accurate estimated delivery date. Their email was very courteous and friendly.
Virgil Vance
Very happy with my bike purchase from…
Very happy with my bike purchase from Bicycle Warehouse. One concern after receiving my bike was handled professionally by Kathleen promptly and generously.
Tammy Blevins
I accidentally ordered the wrong item…
I accidentally ordered the wrong item and they were very helpful in the return process and getting the correct item ordered.
Timothy Oordt
This place is horrible
This place is horrible. They never answer the phone and they take forever if ever to ship product. Will never buy from these clowns again.
Emile LeDonne
Excellent Customer Service
I really appreciate the excellent customer service I always receive. Kathleen is very proactive and knowledgeable and I can always be confident her & her team will work hard to resolve any concerns that I may have. I love the product selection and good value that Bicycle Warehouse provides. Highly recommend!
Nancy Golden
Great communication and quick responses…
Great communication and quick responses and resolution! Great products as well !
JAMES HARRISON
A+ customer service
A+ customer service, return for a malfunctioning bike accessory was super easy, great prices!
Barrett Landen
Excellent communication
Excellent communication! Working with this company is straight forward and easy.
David
Shipping delays
I think it took a little longer to receive my bike than expected. My questions were answered promptly. I think your credit card shouldn’t be charged until the item is shipped.
Gary Hippen
Order from anyone else besides this place
They consistently lied to me about when my order would ship. They only shipped it after I threatened to have the bank do a chargeback.I will never, ever use this place again. There are plenty of other vendors that don't lie.
ALJ
I ordered men’s padded cycling shorts…
I ordered men’s padded cycling shorts and it was my fault I ordered a size too small. I contacted them to request an exchange offering to pay shipping both ways since it was my mistake Unfortunately they don’t offer exchanges. Only refunds. With a restocking fee. Ok my error I’ll order a size larger and move on. I mailed my shorts and didn’t hear from anyone. I reached out and was told by Kathleen they hadn’t received them but I would be notified when they arrive by email. I asked Kathleen why does UPS show they were received a week prior? When I questioned them it was deflection time. Oh our receiving department is backed up and they will notify me by email when the item is received and the refund will be processed. I then receive a cryptic email showing one of their employees name with the last 4 of my credit card. This was their way to say the refund was already issued. There was no attempt at recovery from a frustrated customer or even an apology. It’s a very odd way to conduct business and I’m a very active cyclist with lots of friends. I won’t be shopping with them again.
Tom Alexander
Chatted with Brian
Chatted with Brian. He was kind, considerate, and knowledgeable. Great Service. Will buy again!!
Stancey Curry
What a scam and sh** show they canceled…
What a scam and sh** show they canceled my order and refused to refund me and Kathleen is such a crybaby completely unprofessional I would never recommend anyone to shop here stay far far away
Mike
Great merchant
Was skeptical due to the low prices, and bad trust pilot score, but after doing further research theyve been around for a long time and seem to have a good reputation in the biking community. I ordered a bike and it arrived at my doorstep 2 days after, very happy with my purchase.
Sean Desvarro
Fraud stay away
Fraud stay away
Gideon “” Black
Poor Service & Misinformation
They are dishonest about items in stock. They put me off for days saying they just had to pull the parts from their warehouse. Turns out they order your stuff from the manufacturer and then reship it to you.Cut out the the middle-person and order it direct yourself. You'll get it twice as fast.
Andy
